Clerk Assistant Customer Service
Resume:
yulonda straughter
Management
Shreveport, LA ***05
*************@*****.***
Superior computer skills and telephone etiquette. Customer service professional, seeking a management role. Skilled in training staff and establishing rapport with clients. Self- motivated with exceptional communication and computer capabilities. Motivated customer service specialists with over 15 years retail experience in a fast -paced team environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Agent
Advanced Call Center Technologies, LLC - Shreveport, LA May 2022 to Present
Voice of the company, using your people skills and knowledge to solve problems and make a difference within the company. Provide exceptional service to customers and interpersonal skills. Clerk Assistant
UNITED STATES POSTAL SERVICE - Bossier City, LA
December 2021 to Present
Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services. Also accepting and delivering packages and mail. Distributes and scans incoming and outgoing mail at the post office, branch or station. Customer Service Representative
Concentrix - Fremont, CA
December 2020 to February 2021
The position requires you to engage with customers, in assisting with inbound calls on sales and customer services. Also providing the right solutions for their product needs, and having a great energy of taking ownership of customer interactions.
Sales Associate
Dillards - Bossier City, LA
June 2019 to March 2020
I assist customers with expertise customer service skills on a daily basis. Ensuring their shopping experience is great. A dedicated team leader, meeting the weekly quota in sales and great customer service etiquette.
• Contributed to company's marketing strategy
• Identified sales opportunities and acted on leads
• Consistently met or surpassed quotas of excellent sales per quarter
• Presented products to clients
Key Holder/Assistant Manager
Shoe Dept Encore - Bossier City, LA
October 2016 to July 2018
I supervised employees on daily tasks throughout the store, opening and closing of the store weekly. Performed exchanges and returns of merchandise. Freight days and delivery of items were done in a timely manner, bank runs often every two days as needed. Great customer service etiquette. Assistant Manager
Tasteful Creations - Monroe, LA
January 2011 to June 2016
I managed the daily store operations ensuring the products and services are being met. Conducted store inventories once per quarter, assigned employed to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits. Examined products to ensure customers have a great experience. Often delivered to customers as needed when the orders became overwhelming for the staff. Maintained loss prevention skills along with CCTV systems. Providing protection and security at all times for this employer. Often did delivery of orders when the company was short staffed. Document Specialist/ Record Intake Specialists
J.P. Morgan Chase - Monroe, LA
January 2006 to December 2011
I processed mortgage documents in foreclosure, pending, and approval loans. Added new material to file records and created new records. Assisted with receptionist duties, file organization and research and development. Scanned documentation and entered into the database Organized the appropriate process and procedures necessary to fulfill and complete inquiries. Cashier
Hobby Lobby - West Monroe, LA
September 2010 to December 2010
Greeted customers promptly, directed customers to store locations, received customer payments. Trained new cashiers on procedures, customer service and sales techniques. Described products an services in detail.
Education
Associate Degree in Associate of Applied Science
Bossier Parish Community College - Bossier City, LA August 2017 to January 2019
Certification in Medical Field/Healthcare
Career Training Specialists - Monroe, LA
January 1997 to May 1998
Diploma in general
Mangham High School - Mangham, LA
July 1993 to May 1996
Skills
• I have over 10 years experience in sales. (10+ years)
• Have prior experience working in the medical field, along with banking and foreclosure accounts,along in the healthcare field.
• CNA (2 years)
• Care Giver (8 years)
• Home Health (5 years)
• Home Care (5 years)
• Personal Care (5 years)
• Merchandising (7 years)
• Sales (7 years)
• Microsoft Office (8 years)
• Marketing
• Management (4 years)
• POS (10+ years)
• Organizational Skills (10+ years)
• Word (10+ years)
• Customer Service Skills (10+ years)
• Retail (10+ years)
• retail sales
• cash (10+ years)
• Inventory (6 years)
• Filing (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Experience (10+ years)
• Front Desk (8 years)
• Research & Development (6 years)
• Phone Etiquette (10+ years)
• Store Management Experience (7 years)
• Freight Experience (3 years)
• Assistant Manager Experience (5 years)
• Supervising Experience (7 years)
• Cash Handling (10+ years)
• Pricing (10+ years)
• Inventory Control (6 years)
• Typing (10+ years)
• Administrative Experience
• Retail Management (6 years)
• Product Development (6 years)
• Business Development
• Purchasing (6 years)
• Negotiation
• Sales Management (6 years)
• Quality Assurance (6 years)
• Recruiting (5 years)
• Project Management
• Computer Networking (5 years)
• Supply Chain
• Profit & Loss
• Budgeting
• Logistics (5 years)
• Process Improvement (5 years)
• Customer support (10+ years)
• Warehouse experience (3 years)
• Interviewing
• Loan processing
• Store management
• Business analysis
• Event planning
• Operations management
• Analysis skills
• Strategic planning
• Mac OS
• Databases
• Windows
• CCTV
• Employee relations
• Loss prevention
• Team Management
• Microsoft Powerpoint
• Time management
• Microsoft Excel
• Shipping & receiving
• Documentation review
• Medical records
• HIPAA
• Clerical experience
• Inside sales
• Software troubleshooting
• Help desk
• Salesforce
• Remote access software
• Hospitality
• Human resources
Certifications and Licenses
Food Handler Certification
Assessments
Call Center Customer Service — Completed
May 2020
Applying customer service skills in a call center setting. Full results: Completed
Work Style: Reliability — Completed
August 2020
Tendency to be dependable and come to work
Full results: Completed
Attention to Detail — Completed
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Direct Care — Proficient
November 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Electronic Health Records: Best Practices — Completed February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Data Entry: Accuracy — Expert
August 2020
Entering data quickly and accurately
Full results: Expert
Call Center Customer Service — Completed
November 2020
Applying customer service skills in a call center setting. Full results: Completed
Customer focus & orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Completed
August 2020
Tendency to be dependable and come to work
Full results: Completed
Customer service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Verbal communication — Proficient
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Written communication — Proficient
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Cooking skills: Basic food preparation — Completed October 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed
Medical receptionist skills — Proficient
September 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service fit — Familiar
November 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Retail customer service — Familiar
October 2021
Comprehending and responding to retail customer needs Full results: Familiar
Sales skills — Completed
February 2022
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Call center customer service — Completed
March 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Technical support — Familiar
March 2022
Performing software, hardware, and network operations Full results: Familiar
Verbal communication — Familiar
January 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Delivery driver — Familiar
January 2022
Interpreting instructions or signs and solving problems Full results: Familiar
Front desk agent (hotel) — Familiar
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Technical support: Customer situations — Completed March 2022
Responding to technical support situations with sensitivity Full results: Completed
Administrative assistant/receptionist — Completed
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Conscientiousness — Familiar
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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