yulonda straughter

Management

Shreveport, LA ***05

adtj64@r.postjobfree.com

+1-318-***-****

Superior computer skills and telephone etiquette. Customer service professional, seeking a management role. Skilled in training staff and establishing rapport with clients. Self- motivated with exceptional communication and computer capabilities. Motivated customer service specialists with over 15 years retail experience in a fast -paced team environment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Agent

Advanced Call Center Technologies, LLC - Shreveport, LA May 2022 to Present

Voice of the company, using your people skills and knowledge to solve problems and make a difference within the company. Provide exceptional service to customers and interpersonal skills. Clerk Assistant

UNITED STATES POSTAL SERVICE - Bossier City, LA

December 2021 to Present

Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services. Also accepting and delivering packages and mail. Distributes and scans incoming and outgoing mail at the post office, branch or station. Customer Service Representative

Concentrix - Fremont, CA

December 2020 to February 2021

The position requires you to engage with customers, in assisting with inbound calls on sales and customer services. Also providing the right solutions for their product needs, and having a great energy of taking ownership of customer interactions.

Sales Associate

Dillards - Bossier City, LA

June 2019 to March 2020

I assist customers with expertise customer service skills on a daily basis. Ensuring their shopping experience is great. A dedicated team leader, meeting the weekly quota in sales and great customer service etiquette.

• Contributed to company's marketing strategy

• Identified sales opportunities and acted on leads

• Consistently met or surpassed quotas of excellent sales per quarter

• Presented products to clients

Key Holder/Assistant Manager

Shoe Dept Encore - Bossier City, LA

October 2016 to July 2018

I supervised employees on daily tasks throughout the store, opening and closing of the store weekly. Performed exchanges and returns of merchandise. Freight days and delivery of items were done in a timely manner, bank runs often every two days as needed. Great customer service etiquette. Assistant Manager

Tasteful Creations - Monroe, LA

January 2011 to June 2016

I managed the daily store operations ensuring the products and services are being met. Conducted store inventories once per quarter, assigned employed to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits. Examined products to ensure customers have a great experience. Often delivered to customers as needed when the orders became overwhelming for the staff. Maintained loss prevention skills along with CCTV systems. Providing protection and security at all times for this employer. Often did delivery of orders when the company was short staffed. Document Specialist/ Record Intake Specialists

J.P. Morgan Chase - Monroe, LA

January 2006 to December 2011

I processed mortgage documents in foreclosure, pending, and approval loans. Added new material to file records and created new records. Assisted with receptionist duties, file organization and research and development. Scanned documentation and entered into the database Organized the appropriate process and procedures necessary to fulfill and complete inquiries. Cashier

Hobby Lobby - West Monroe, LA

September 2010 to December 2010

Greeted customers promptly, directed customers to store locations, received customer payments. Trained new cashiers on procedures, customer service and sales techniques. Described products an services in detail.

Education

Associate Degree in Associate of Applied Science

Bossier Parish Community College - Bossier City, LA August 2017 to January 2019

Certification in Medical Field/Healthcare

Career Training Specialists - Monroe, LA

January 1997 to May 1998

Diploma in general

Mangham High School - Mangham, LA

July 1993 to May 1996

Skills

• I have over 10 years experience in sales. (10+ years)

• Have prior experience working in the medical field, along with banking and foreclosure accounts,along in the healthcare field.

• CNA (2 years)

• Care Giver (8 years)

• Home Health (5 years)

• Home Care (5 years)

• Personal Care (5 years)

• Merchandising (7 years)

• Sales (7 years)

• Microsoft Office (8 years)

• Marketing

• Management (4 years)

• POS (10+ years)

• Organizational Skills (10+ years)

• Word (10+ years)

• Customer Service Skills (10+ years)

• Retail (10+ years)

• retail sales

• cash (10+ years)

• Inventory (6 years)

• Filing (10+ years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• Customer Experience (10+ years)

• Front Desk (8 years)

• Research & Development (6 years)

• Phone Etiquette (10+ years)

• Store Management Experience (7 years)

• Freight Experience (3 years)

• Assistant Manager Experience (5 years)

• Supervising Experience (7 years)

• Cash Handling (10+ years)

• Pricing (10+ years)

• Inventory Control (6 years)

• Typing (10+ years)

• Administrative Experience

• Retail Management (6 years)

• Product Development (6 years)

• Business Development

• Purchasing (6 years)

• Negotiation

• Sales Management (6 years)

• Quality Assurance (6 years)

• Recruiting (5 years)

• Project Management

• Computer Networking (5 years)

• Supply Chain

• Profit & Loss

• Budgeting

• Logistics (5 years)

• Process Improvement (5 years)

• Customer support (10+ years)

• Warehouse experience (3 years)

• Interviewing

• Loan processing

• Store management

• Business analysis

• Event planning

• Operations management

• Analysis skills

• Strategic planning

• Mac OS

• Databases

• Windows

• CCTV

• Employee relations

• Loss prevention

• Team Management

• Microsoft Powerpoint

• Time management

• Microsoft Excel

• Shipping & receiving

• Documentation review

• Medical records

• HIPAA

• Clerical experience

• Inside sales

• Software troubleshooting

• Help desk

• Salesforce

• Remote access software

• Hospitality

• Human resources

Certifications and Licenses

Food Handler Certification

Assessments

Call Center Customer Service — Completed

May 2020

Applying customer service skills in a call center setting. Full results: Completed

Work Style: Reliability — Completed

August 2020

Tendency to be dependable and come to work

Full results: Completed

Attention to Detail — Completed

August 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Direct Care — Proficient

November 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient

Electronic Health Records: Best Practices — Completed February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Data Entry: Accuracy — Expert

August 2020

Entering data quickly and accurately

Full results: Expert

Call Center Customer Service — Completed

November 2020

Applying customer service skills in a call center setting. Full results: Completed

Customer focus & orientation — Proficient

September 2020

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Completed

August 2020

Tendency to be dependable and come to work

Full results: Completed

Customer service — Familiar

September 2020

Identifying and resolving common customer issues

Full results: Familiar

Verbal communication — Proficient

May 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Written communication — Proficient

May 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Cooking skills: Basic food preparation — Completed October 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed

Medical receptionist skills — Proficient

September 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer service fit — Familiar

November 2019

Measures the traits that are important for high-quality customer service. Full results: Familiar

Retail customer service — Familiar

October 2021

Comprehending and responding to retail customer needs Full results: Familiar

Sales skills — Completed

February 2022

Influencing and negotiating with customers

Full results: Completed

Customer focus & orientation — Completed

February 2022

Responding to customer situations with sensitivity Full results: Completed

Call center customer service — Completed

March 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Management & leadership skills: Impact & influence — Completed January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Technical support — Familiar

March 2022

Performing software, hardware, and network operations Full results: Familiar

Verbal communication — Familiar

January 2022

Speaking clearly, correctly, and concisely

Full results: Familiar

Delivery driver — Familiar

January 2022

Interpreting instructions or signs and solving problems Full results: Familiar

Front desk agent (hotel) — Familiar

February 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Technical support: Customer situations — Completed March 2022

Responding to technical support situations with sensitivity Full results: Completed

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work style: Conscientiousness — Familiar

January 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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