Customer Service Representative
Resume:
Robert Aguilar
Customer service representative
Phoenix, AZ 85006
****************@*****.***
To utilize my customer service and communication skills to obtain a full-time position with adequate training and room for advancement.
Work Experience
MMJ Preroll Production Specialist
TRU Infusion - Phoenix, AZ
March 2021 to Present
Manufacture Medical Marijuana & CBD, sift, Run,twist, packing, tubing, labeling,& bundling prerolls. Work on multiple projects throughout the workweek and staying on track.
• Work at a steady pace to meet expected workday goals
• learn new policies and procedures
• Critical thinking skills to aid in problem-solving with little to no direction
• Lift 30Lbs, sit/stand for two hours or more at a time
• Use basic Excel and Microsoft Office
• Create, start, or finish inventory audits
Claims Representative
Commonwealth Casualty Company - Phoenix, AZ
May 2019 to November 2020
Handled incoming calls from insured, claimants, attorneys or agents regarding first notice of claims or any other claim related questions.
• Conducted recorded interviews with insured, claimants and witnesses to determine liability.
• Addressed diaries, emails and voicemails within company timeframe.
• Sent correspondence and completed actions to satisfy department of insurance and/ or state specific regulations.
• Provided efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims. Customer service representative
Willis Towers Watson - Tempe, AZ
May 2019 to September 2019
•Experience using Microsoft Office with ability to juggle multiple open computer windows
•Tech savvy with proprietary computer systems
•Ability to communicate professionally and courteously
•take constructive criticism and learn in a team environment
•Ability to read, analyze, and interpret insurance documents and perform math calculations
•Ability to answer and provide information about health reimbursement claims, reimbursable expenses, yearly allocations, etc (Medicare eligible and pre Medicare retirees)
•Answer and Transfer inbound calls to correct departments Account Manager
SummitAz
March 2018 to April 2019
We build relationships in person, human to human, face to face. There is no customer acquisition strategy more effective. specialize in direct marketing and consultative sales. Our clients are well-known communications companies seeking to increase market share and build relationships within a target market. Train other the basics of business sales.
Deliver outstanding customer service to walk-in customers and telephone inquiries
UPS
February 2018 to April 2018
Continuously practices good listening skills with customers, learn all product and service offerings, alternative solutions, and industry trends Operate all equipment, software, and devices in an expert fashion and teach others.
Maintains a clean, organized, and safe working environment Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience May open and/or close the store and perform end-of-day accounting, etc. Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions Understands and fulfill the needs of walk-in customers and telephone/email inquiries Answers phones courteously and provides accurate, detailed information Expertly operates POS equipment
Frequently multi-tasks while maintaining extreme attention to detail and high quality control Helps with other Center functions as needed, such as faxing, copying, laminating, and binding Performs other duties as required
Expertly operates POS, CMS and possesses cash handling experience Take ownership of the customer's shipping needs and offers viable solutions Boxes and ships product when necessary Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Cashier
Circle K
September 2017 to January 2018
Money handling, assist customers in completing purchases using cash, credit/debit cards, and checks. Responsible for keeping cashier, soda machine, coffee machines clean, restocking, inventory, correctly put gasoline on gas pumps, and bilingual translation for Spanish Speaking Customers. Responsible for keeping cashier and save at a certain amount.
Fax Processor
Manpower
March 2016 to September 2017
Remove cover letters and billing documents from medical files faxed from hospitals, doctor's offices, and urgent care facilities. Rename medical files, Route completed files to appropriate supervisor. High attention to detail and confidentiality.
Cashier
Goodwill Industries - Phoenix, AZ
June 2015 to March 2016
Money handling, assist customers in completing purchases using cash, credit/debit cards, and checks. Responsible for keeping cashier area clean, restocking, inventory, and translation for Spanish Speaking Customers.
Education
High school diploma in Criminology
University Of Phoenix
April 2017 to January 2018
Skills
• Cashier
• Retail
• Bilingual
• Fast learner
• Training
• Customer Service
• Call Center
• CSR
• Data Entry
• Spanish
• English
• Medical Billing
• Cold Calling
• Medical Records
• Medical Coding
• Microsoft Office
• Insurance Verification
• Medical Scheduling
• Door-to-Door Experience
Languages
• Spanish - Expert
Certifications and Licenses
Facility Agent card
February 2022 to January 2024
Assessments
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Attention to detail: Inventory — Proficient
February 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Mechanical skills: Monitoring — Proficient
February 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Proficient
Electronic health records: Best practices — Proficient April 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Customer service — Familiar
April 2020
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Highly Proficient
December 2021
Responding to customer situations in a retail setting Full results: Highly Proficient
Cooking skills: Basic food preparation — Familiar
December 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Retail skills: Shelf stocking — Familiar
February 2021
Receiving and storing merchandise or product.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
Sales/Retail
• Cashier, offering accessories placed near register to customers while processing purchases. Also, walking door to door to sell Directv and internet. Communication
• Communicating with customers as a cashier on a daily basis. I made it my goal to build a personal connection with each customer that came through my line. I am a fast learner with proper training. Bilingual
• Use my Spanish speaking skills to make sales and to answer any questions or concerns for spanish speaking customers.
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