Robert Aguilar

Customer service representative

Phoenix, AZ 85006

adtj5w@r.postjobfree.com

+1-480-***-****

To utilize my customer service and communication skills to obtain a full-time position with adequate training and room for advancement.

Work Experience

MMJ Preroll Production Specialist

TRU Infusion - Phoenix, AZ

March 2021 to Present

Manufacture Medical Marijuana & CBD, sift, Run,twist, packing, tubing, labeling,& bundling prerolls. Work on multiple projects throughout the workweek and staying on track.

• Work at a steady pace to meet expected workday goals

• learn new policies and procedures

• Critical thinking skills to aid in problem-solving with little to no direction

• Lift 30Lbs, sit/stand for two hours or more at a time

• Use basic Excel and Microsoft Office

• Create, start, or finish inventory audits

Claims Representative

Commonwealth Casualty Company - Phoenix, AZ

May 2019 to November 2020

Handled incoming calls from insured, claimants, attorneys or agents regarding first notice of claims or any other claim related questions.

• Conducted recorded interviews with insured, claimants and witnesses to determine liability.

• Addressed diaries, emails and voicemails within company timeframe.

• Sent correspondence and completed actions to satisfy department of insurance and/ or state specific regulations.

• Provided efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims. Customer service representative

Willis Towers Watson - Tempe, AZ

May 2019 to September 2019

•Experience using Microsoft Office with ability to juggle multiple open computer windows

•Tech savvy with proprietary computer systems

•Ability to communicate professionally and courteously

•take constructive criticism and learn in a team environment

•Ability to read, analyze, and interpret insurance documents and perform math calculations

•Ability to answer and provide information about health reimbursement claims, reimbursable expenses, yearly allocations, etc (Medicare eligible and pre Medicare retirees)

•Answer and Transfer inbound calls to correct departments Account Manager

SummitAz

March 2018 to April 2019

We build relationships in person, human to human, face to face. There is no customer acquisition strategy more effective. specialize in direct marketing and consultative sales. Our clients are well-known communications companies seeking to increase market share and build relationships within a target market. Train other the basics of business sales.

Deliver outstanding customer service to walk-in customers and telephone inquiries

UPS

February 2018 to April 2018

Continuously practices good listening skills with customers, learn all product and service offerings, alternative solutions, and industry trends Operate all equipment, software, and devices in an expert fashion and teach others.

Maintains a clean, organized, and safe working environment Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience May open and/or close the store and perform end-of-day accounting, etc. Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions Understands and fulfill the needs of walk-in customers and telephone/email inquiries Answers phones courteously and provides accurate, detailed information Expertly operates POS equipment

Frequently multi-tasks while maintaining extreme attention to detail and high quality control Helps with other Center functions as needed, such as faxing, copying, laminating, and binding Performs other duties as required

Expertly operates POS, CMS and possesses cash handling experience Take ownership of the customer's shipping needs and offers viable solutions Boxes and ships product when necessary Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Cashier

Circle K

September 2017 to January 2018

Money handling, assist customers in completing purchases using cash, credit/debit cards, and checks. Responsible for keeping cashier, soda machine, coffee machines clean, restocking, inventory, correctly put gasoline on gas pumps, and bilingual translation for Spanish Speaking Customers. Responsible for keeping cashier and save at a certain amount.

Fax Processor

Manpower

March 2016 to September 2017

Remove cover letters and billing documents from medical files faxed from hospitals, doctor's offices, and urgent care facilities. Rename medical files, Route completed files to appropriate supervisor. High attention to detail and confidentiality.

Cashier

Goodwill Industries - Phoenix, AZ

June 2015 to March 2016

Money handling, assist customers in completing purchases using cash, credit/debit cards, and checks. Responsible for keeping cashier area clean, restocking, inventory, and translation for Spanish Speaking Customers.

Education

High school diploma in Criminology

University Of Phoenix

April 2017 to January 2018

Skills

• Cashier

• Retail

• Bilingual

• Fast learner

• Training

• Customer Service

• Call Center

• CSR

• Data Entry

• Spanish

• English

• Medical Billing

• Cold Calling

• Medical Records

• Medical Coding

• Microsoft Office

• Insurance Verification

• Medical Scheduling

• Door-to-Door Experience

Languages

• Spanish - Expert

Certifications and Licenses

Facility Agent card

February 2022 to January 2024

Assessments

Call center customer service — Highly Proficient

February 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Attention to detail: Inventory — Proficient

February 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Proficient

Mechanical skills: Monitoring — Proficient

February 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Proficient

Electronic health records: Best practices — Proficient April 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Customer focus & orientation — Highly Proficient

April 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

February 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Customer service — Familiar

April 2020

Identifying and resolving common customer issues

Full results: Familiar

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Highly Proficient

December 2021

Responding to customer situations in a retail setting Full results: Highly Proficient

Cooking skills: Basic food preparation — Familiar

December 2021

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar

Retail skills: Shelf stocking — Familiar

February 2021

Receiving and storing merchandise or product.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Abilities

Sales/Retail

• Cashier, offering accessories placed near register to customers while processing purchases. Also, walking door to door to sell Directv and internet. Communication

• Communicating with customers as a cashier on a daily basis. I made it my goal to build a personal connection with each customer that came through my line. I am a fast learner with proper training. Bilingual

• Use my Spanish speaking skills to make sales and to answer any questions or concerns for spanish speaking customers.

Contact this candidate