Data Entry Customer Service

Qualification Summary

Business/Healthcare professional experienced working in a fast-paced environment with strong organizational, technical, analytical and interpersonal skills. Trustworthy, ethical, and discreet employee devoted to superior customer service and health care. In addition, exhibits confidence and poise in interactions with individuals at all levels of an organization as well as outside clients. Skills include, but not limited to:

Excellent ability to learn new things and tasks

Excellent communication and interpersonal skills

Excellent listening skills

Great ability to work with variety of patients/customers

Superb at working independently as well as in a group and under any situation

Extremely detailed oriented

Five years of excellent customer service skills

Experienced with Microsoft Office applications

Excellent team work skills and dependable

Employment Highlights

Covidien – Machine Operator

Plymouth, MN Dec 2014 – Present

Run Morning Shift Reports

Managing production alongside Lead

Assembly/Processing of medical components in a team based environment

Data Entry

Perform manufacturing process/procedures using hand-eye coordination

Perform in process Quality Checks and Final Inspections on products and subassemblies

Wells Fargo – Operations Clerk II

Minneapolis, MN Oct 2012 – Jun 2014

Data Entry

Sorting/Filing Files

Scanning documents into Excel

Auditing Files

Imaging checks and statements

Sorting/Filing checks and statements

Focus on Living – Field Coordinator

Duluth, MN Nov 2011 - June 2012

Supervises staff at 5 houses, Day Program and other worksites

Resolving conflicts and negotiating with clients/staff. Handling complaints, settling disputes, and resolving grievances and conflicts.

Training and teaching others – identifying the training needs for staff in order to meet all process and procedures

Coaching and developing new/current staff and clients– Identifying the developmental needs of others and coaching, mentoring to improve their knowledge or skills.

Scheduling needs – making sure all houses are fully staffed

Guiding, directing and motivating staff – Providing guidance and direction to staff, including settling performance standards and monitoring performance.

Performing Administrative activities – Performing day-to-day administrative task such a marinating information files and processing paperwork.

Acquires & maintains comprehensive knowledge of the clients’ Behavior & Service Plans in order to implement the plans

Consistently implements the behavior support plan, collects data and reports behavioral concerns or questions as they arise

Reviews staff time cards and documentation per Pass Down protocols

Is CPI (Crisis Prevention Intervention) trained and can carry out manual restraints of clients as needed

Re-establishes rapport with clients after crisis situations

Focus on Living – Behavioral Specialist

Duluth, MN April 2009 - Nov 2011

Acquires & maintains comprehensive knowledge of the clients’ behavior and service plans in order to implement the plans

Consistently implements the behavior support plan, collects data and reports behavioral concerns of questions as they arise.

Cook all meals, clean and communicate with co-workers and clients

Responsible for managing oral medicines

Responsible for recoding the patient’s condition, care, progress and problems

Address all client concerns and question in a timely manner

Transport clients safely to all appointments, and daily activities planned

Responsible for planning, purchasing and preparing various plans for patient

CPI & CPR trained and certified

Miller Dwan – Customer Service Rep/OE

Duluth, MN Sept 2006 – April 2009

Verify customer and order information for correctness, checking it against previously obtained information as necessary

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays

File copies of orders received, or post orders on records

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing

Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments

Check inventory records to determine availability of requested merchandise

Recommend merchandise or services that will meet customers' needs

Receive and respond to customer complaints

Compute total charges for merchandise or services and shipping charges

Education

Lake Superior Community & Technical College, Duluth

Major: Liberal Arts Degree

Lake Superior Community & Technical College, Duluth

Major: Associates in Applied Science Degree

Major: Surgical Technician Degree

Business & Personal references or letter of recommendation available upon request

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