Chief Behavioral Health Officer
Resume:
Teresa Brandon
St. Louis, MO 63129
Email: adtj4w@r.postjobfree.com
Phone: 573-***-****
CAREER SUMMARY
Over 30 years of behavioral health and community action leadership experience that includes three community mental health organizations, one community action agency, and work for the Department of Mental Health. Significant experiences working with serving the underserved, high need populations. Achievements include: program development and implementation, being promoted to higher levels of management within each organization, increasing revenue through strategic planning, understanding of change management, strong policy and compliance knowledge, and development innovative services to meet population demand. Hard working, goal oriented and solution focused leader.
EDUCATION AND CERTIFICATION
Masters of Science, Missouri State University (Springfield, MO)
Area of concentration: Guidance and Counseling
Bachelors of Science, Missouri State University
Area of concentration: Sociology with an emphasis on social research and minor in Psychology
Licensed Professional Counselor- State of Missouri - since 1997
National Certified Counselor- 1999
Training in First Aid, CPR, CPI and Medication Administration
Certified Occupancy Specialist – 2006
PROFESSIONAL EXPERIENCE
Amanda Luckett Murphy Hopewell Center (St. Louis, MO) 08/2019- present
ALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing 4000 clients with mentally illness and suffering from a behavioral health disorder. ALM Hopewell Center is a division of the People’s Health Center’s Family of Corporations that include physical health, community action, and behavioral health services offered to underserved populations.
Position: Chief Behavioral Health Officer
Report to: Chief Executive Officer; Direct reports; Vice President of Behavioral Health Services, Program Directors and Compliance, and Medical Director. Areas of oversight include all clinical programs and services including Adult, Children and Adolescent, Outpatient, and Residential Services, Function as the Chief responsible for all Hopewell behavioral health services and operations with an operating agency budget of 18 million.
Key Accomplishments:
Develop compliance training and developed a revised new employee training program and documentation manual to assist staff
Developed processes, procedures, training, and implementation plan for COVID-19 services
Implemented a revised organizational structure to provides additional service oversite
Develop and implement a service vision work plan and develop staff driven implementation groups
BJC Behavioral Health (St. Louis, MO) 07/2017- 07/2019
BJC Behavioral Health is one of the largest community mental health centers in Missouri. Provides and coordinates an array of mental health services for citizens residing in St. Louis City, St. Louis County, and the counties of St. Francois, Iron and Washington, Missouri with over 7000 clients. BJC serves as the point of entry for people eligible for services funded through the Missouri Department of Mental Health, and we also provide services under some health plans and grants.
Position: Director of Clinical Operations
Report to: Vice President of Behavioral Health; Direct reports; Associate directors of Adult Services, Children and Adolescent Services, Residential Services, and Outpatient Services with oversight responsibilities of over 450 clinical staff. Behavioral Health Services, Program Directors. Provide overall direction and leadership for activities and operations (including clinical operations) in accordance with the strategic plan and objectives, internal and external credentialing and regulatory requirements, and evidence based practice standards.
Key Accomplishments:
Developed, implemented the AFFIRM program- Transition Age Young Adults services and the Synergy Residential Services program for MI adults, and Thrive co-occurring services, added a children’s services team, and implemented BJC Behavioral Health’s Transition-Age Youth Assertive Community Treatment program.
Transitioned the agency from location based management to service line management
Improved the agencies financial position by increasing service
Amanda Luckett Murphy Hopewell Center (St. Louis, MO) 06/2012- 07/2017
Position: Vice President of Clinical Operations
Promoted: Executive Vice President of Clinical Operations- June 2016
Report to: Chief Executive Officer; Direct reports; Program Directors of Adult, Youth, Residential and Outpatient Services, Compliance Director, and Health Care Home Director. Responsible for all Hopewell behavioral health services and operations
Key Accomplishments:
Developed, implemented the RISE program- Transition Age Young Adults services and the STRIVE program for MI adults, and Inspire Support Services for individuals in crisis.
Increased the overall budget by over 1 million yearly by implementation of new programs and services and improving agency efficiency. (From 10-18 million approx.)
Develop training and compliance programs, dashboards, and outcomes for all departments so the agency could more to outcome-based service care model.
Department of Mental Health (Jefferson City, MO) 02/2009- 06/2012
The Division of Behavioral Health (DBH), formerly the Divisions of Alcohol and Drug Abuse and Comprehensive Psychiatric Services, is responsible for making sure prevention, evaluation, treatment, and rehabilitation services are available for individuals and families that need public mental health services throughout the State of Missouri.
Position: Compliance and System Management Coordinator
Report to: Policy Director; Direct reports; Billing and Service Review team of auditors, 2 program managers. Central Office Policy team that work with policies, standards, and core rules for the State of Missouri in regard to monitoring community behavioral health programs and services; Oversee and supervise the fiscal monitor team for services billed to Medicaid and DMH.
Key Accomplishments
Developed and implemented the Billing and Services Review team.
Assist with Missouri Medicaid Audit and Compliance training during audit transitioning DMH
Oversee Access Crisis Intervention (ACI) program, participate in reviews, audits, and site visits
Monitoring for best practices, fidelity, and program compliance
Provide reports for Medicaid for provider overpayments found in Billing/ Service Reviews.
Burrell Behavioral Health 05/1996-02/2009
Burrell Behavioral Health is the second largest behavioral health center in Missouri, working with more than 40,000 clients across 17 counties in Missouri. Burrell provides services to 2 regional areas; Springfield service area and Columbia service area. Burrell has approximately 150 licensed providers that offer a full continuum of care through our integrated network. Services include individual therapy and counseling, addiction recovery, psychiatric and medication management, educational and a variety of other behavioral health services.
Burrell Behavioral Health/Central Region Columbia, MO
Position: Director of Adult Rehabilitation Services 02/2008- 02/2009
Reports to: Vice President of Operations; Direct reports; CPRC Supervisors, Clinic Managers, Therapists, Medication Providers, Office Managers, and Programs Managers; Oversee the overall operations and management of the adult services programs for Burrell Central. Oversee the community support, therapy, medication management services, co-occurring substance and mental illness services, C-Star services, Psychosocial Rehabilitation program, MH3 and MH4 services, and Mental Health Court program, housing development and other programs related to adult services; Responsible for the budget and fiscal management of the adult services department. Also part-time Mobile Crisis Worker/Burrell’s ACI program
Position: Assistant Director of Transitions/Springfield, MO 07/1998- 02/2008
Reports to: Director of Adult Services; Direct reports; CPRC Supervisors, Psychosocial Rehabilitation supervisor, Residential Services program managers and coordinators. Burrell Transitions is a department that provides a comprehensive array of services to adult individuals with behavioral health disorders.
Key Accomplishments:
Developed, implemented and managed the rehabilitation services and facility-based residential programs including two Semi-Independent Apartment Programs, Start Living group home, Independent Apartment Program, an intensive housing/community support program called Transition and Training, and the Clifton Apartment (HUD Section 811 program)
Trained staff and persons served on benefits management (SSI, SSD, Medicaid, Medicare) Was the trainer for the agency for 12 years.
Position: Director of START Living and Semi-Independent Apts. 03/1097- 07/1998
Reports to: Assistant Director of Adult Services; Direct reports; CPRC Supervisors, Program Managers, Clinical Coordinator, Residential Specialist, Therapist
The START Living and Semi-Independ Apartment programs provide an intensive residential support services to individuals diagnosed with a mental illness that have difficulty living in the community without supports. Oversee, manage, and coordinate the programmatic components of residential and psychosocial rehab services, provide on call and crisis management services, oversee and manage the facility operations for the three facilities, programs, and services.
Position: Coordinator of START Living 05/1096- 03/1997
Reports to: Assistant Director of Adult Services; Direct reports; Community Support Specialist, Residential Specialist, Therapist. Develop and implement the residential program including all policies, guidelines, and procedures, provide therapy services to residents including group and individual counseling.
Position: Community Support Supervisor 07/1994- 05/1996
Reports to: Assistant Director of Adult Services; Direct reports; Community Support Specialist; Supervise a team of community support specialist, Complete and review documentation to ensure regulatory compliance; Facilitate two dual diagnosis groups and developed and implemented a family support group; Serve on a variety of agency lead boards, groups, and program and service initiatives.
Position: Residential Counselor 01/1989- 12/1989 Reports to: Director of Residential Service; Direct reports; No direct reports
Hulen House was a residential group home environment for adolescent females that had experienced physical, emotional, and/or sexual abuse. Assist with living skills and behavioral management; Facilitated groups, individual counseling, and collaborative learning activities for residents.
Ozarks Area Community Action Corporation (OACAC) Springfield, MO 07/1989-07/1994
Ozarks Area Community Action Corporation is a nonprofit agency working to alleviate the causes and conditions of poverty in the Ozarks. OACAC offers services including Family Planning, Foster Grandparent program, housing assistance, energy assistance LIHEAP, Weatherization, poverty simulation, Neighborhood Centers, and Head Start programs.
Position: Area Four Supervisor (Head Start) 08/1992- 07/1994
Reports to: Regional Director; Direct reports; Teachers, Social Service Workers, volunteers for the Springfield Head Start. Head Start is an early childhood education and development program that fosters healthy development for eligible children and families. Oversee all aspects of the programing for the service area, provide managerial, departmental, and regional oversite of clinical service programming.
Position: Parent Support Services Director 04/1990- 08/1992
Reports to: Director; Direct reports; Parent Support service workers, and peer volunteers;
Parent Support Services is a program that provides parenting education for parents that were at risk of child abuse and neglect to assist with breaking the cycle in the early stages when the first or second hotline call has been receive but not substantiated.
Key Accomplishments:
Developed and coordinated fundraising activities to support the service
Write grants and proposals for children and parent services.
Developed and implemented parent support services program, services, and prevention strategies
Position: Social Service Worker 07/1989- 04/1990
Reports to: Regional Director; Direct reports; Teachers, Social Service Workers, volunteers for the Springfield Head Start; Provide case management services for parents of children receiving Head Start Services, provided Meeting and training for parents and families, provided screening and enrollment to program
Missouri State University Springfield, MO 01/1990- 05/1991
Position: Non-Traditional Student Advisor/SMSU Student Life/ Development
Reports to: Student Development Supervisor
Conducted research, assisted with student activity programming, interviewing, scheduling events and managing phone calls.
Assistantship position then became part-time position
GOVERNANCE
BOARDS AND COMMUNITY INVOLVEMENT
Board Member Gateway Housing First
Behavioral Health Response Board
Advisory Board Social Work UMSL
Missouri Coalition Behavioral Health
Behavioral Health Network (BHN) Board Member
Delta Sigma Theta
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