Scrum Master Agile Coach
Resume:
AMANDA
MERTON
CERTIFIED SAFE * SCRUM
MASTER, AGILE COACH,
MENTOR
CONTACT
**************@*****.***
Highlands Ranch, CO 80130
PROFESSIONAL SUMMARY
A certified SAFe 5 Scrum Master. I
am an empathetic servant leader
with a proven ability to deliver on
projects through managing scope
and sequence, coordinating and
collaborating across diverse, cross-
functional teams. I thrive working in
a fast-paced environment allowing
me to pivot and change course as
needed—an excellent communicator
with experience supporting
geographically diverse teams by
building a positive and productive
environment.
Managing Scrum and Kanban
teams, facilitating agile ceremonies,
PI planning sessions, Scrum of
Scrum, and Inspect and Adapt
workshop events. Implementing
EXPERIENCE
April 2016 - September 2022
Scrum Master/Project Manager
Fairway Independent Mortgage, Madison, WI
Created, managed, and updated Kanban boards for ongoing projects
Assessed team metrics and worked to drive improvements and approaches to productivity, starting with creating team calendars, allowing transparency to team members, as well as assisting in determining the number of sprint deliverables.
Managed two scrum teams simultaneously.
Worked to build and foster teamwork and collaboration by hosting team events. Creating an online appreciation forum for team members to post appreciation comments and thank you notes reinforcing that they are appreciated and what they do matters.
Facilitated Scrum Ceremonies, sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Increased velocity by updating processes to help better team organization and structuring our sprints properly. In Q1, we averaged 2-3 releases, and by Q4, we had doubled that number.
Worked to find and change potential anti-patterns by adding more structure and timeboxing to meetings. This allowed developers to focus more time on continuous delivery.
Engaged business partners in problem definition as well as alignment to solutions and potential risks to help mitigate delays and unnecessary features to help reduce cost.
Diversity and Inclusion Ambassador.
July 2015 - March 2016
Project Management & Employee Development
Commerce Home Mortgage, Anaheim, CA
Analyzed and identified the current needs of the Loan Officer sales team to develop new products or improve existing software, allowing sales to increase their production.
Responded quickly to ensure customers’ needs were met and potential problems were acknowledged and resolved.
Scheduled and facilitated meetings between teams for updates on deliverables, impediments slowing down development, new features being added to the backlog, and when they can be delivered.
Improved communication between senior management and the development team by becoming one point of contact, allowing for increased productivity.
Contributed to employee development by building job-specific skills and working cohesively with a team. Training and instilling the importance of working cohesively and respectfully through role pay and question and answer time.
agile best practices, such as time-
boxing, continuous integration,
code/design reviews transparency,
accountability, event-storming, and
self-organizing across departments.
Tracked and managed specific reporting from the burnup and burndown, and velocity reports to help coach deficiencies that are trending and excellence that is being delivered.
October 2009 - July 2015
National Sales Trainer, Agile Coach, Project Management W.J. Bradley Mortgage Corporation, Denver, CO
Directed, coordinated, and facilitated activities for project stakeholders and personnel.
Developed and updated project plans for information technology projects with information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Provided support in determining product and production ownership; this included systems, product expertise, performance indicators, and product data analyses.
Demonstrated and trained customers and stakeholders on new products and features and enhancement.
Worked relentlessly to bring value to the customers and stakeholders and my teams.
SKILLS
Collaborative Teamwork
Facilitating Ceremonies and Meetings
Project Team Coordination
Kanban
Highly Organized with Attention to Detail
VOLUNTEER EXPERIENCE
Director
Kings Team Camp, Parker, CO
Kings Team Camp is an organization that serves teens in the foster care system. These teens can spend a week at an outdoor camp and experience activities and fun in a caring and loving environment. Servant Leader To Volunteers
Royal Family Kids, Parker, CO
Royal Family Kids camp serves children ages 6-12 in the Foster Care System. We spend one week at sleep away camp at a college; statically, only 13% of kids in the foster care system will go to college.
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