Customer Service Wellness Coach
Resume:
LYNN SPARKS
***************@*****.***
linkedin.com/in/lynn-white-sparks-bb566961
Professional Representation - Excellent Communication Skills - Experience in Wellness & Dental Industry
QUALIFICATIONS
Over ten years of business operations, project management, practice management, and team coaching.
Created quarterly progress reports to quantify resource gaps to help reduce overhead costs.
Effectively oversaw profit & loss functions in the dental and naturopathic medical service sector.
Wide-ranging management capacity, including finance, accounting, invoicing, human resources, employee benefits, policy research and development.
Proficient in Microsoft Word, Outlook, OneDrive, PowerPoint, SharePoint, Excel, Dentrix, EagleSoft, Mogo, Practice Works, QuickBooks, Adobe Systems, Adobe Acrobat Dropbox; Google Drive, Slack and ADP Payroll online processing system.
Knowledgeable in key financial control functions such as accounts payable, accounts receivable, budgeting, and bookkeeping.
Exceptional communication, team coaching, mentoring, role model, and leadership skills.
Skilled in collaborating directly with patients and/or clients, successfully resolving personal or business challenges.
PROFESSIONAL EXPERIENCE
Next Level Practice-Practice Management Consultant and Team Coach January 2022 to June 2022
Provided coaching and guidance to Next Level dental practice clients in achieving KPI and business goals.
Collaborated with clients in providing knowledge of human behavior and the stages of personal growth and transformation.
Trained and delivered Next Level Practice methodology via video conference or telephone call, helping clients master the content.
Supported and provided accountability coaching with the implementation of Next Level methodology and philosophy.
Consulted in a directive partnership through coaching.
Assisted clients in setting goals and creating a customized game plan to achieve results.
Utilized active listening skills in dental teams through challenges to remain sustainable.
Reviewed and analyzed weekly tracking reports, ROIs (return on investments), and agreements to determine where the client needed coaching, consulting, or training.
Profile by Sanford Health- Store Operations Manager and Coach November 2020 to August 2021
Responsible for achieving store quotas as well as day-to-day operations, including (but not limited to) coaching members, business development, mentoring and training coaches.
Obtained qualified leads through internal and external marketing efforts, setting appointments, and enrolling new members using company-sponsored presentation tools.
Generated revenue by showing solid and effective business development/sales skills to provide excellent customer service to potential, new and existing members.
Performed the center's operations, including staffing, scheduling, inventory management, and monitoring P & L(profit and loss).
Tracked program effectiveness by monitoring key performance indicators and metrics, including retention of members, weight loss averages, reduction in medical issues, and revenue analysis.
Presented nutritional and exercise theory along with practicing expertise of the Profile Program Consultative services to the staff and other Profile members provided. Aided in program development, staff education, and best practices. Collaborated with other Profile managers and staff in nutritional and coaching effectiveness plans.
Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Profile by Sanford Health- As a certified Profile Coach February 2020 to April 2020
Collaborated with clients to achieve their weight loss goals.
Demonstrated optimum communication skills with the ability to understand and empathize with clients and their struggles.
Utilized motivational interviewing skills to provide wellness options to clients seeking guidance.
Enhanced use of case management skills and created an ongoing case log for each participant to include documenting goals and options particular to each person.
Provided custom individual client formulas and treatment programs specific to their unique health concerns and body chemistry based on the Profile protocol.
Guided and supported clients to begin and maintain a balanced lifestyle of wellness.
Achieved results by successfully integrating a variety of nutritional and therapeutic modalities.
Utilized a variety of online software programs and online platforms provided by Profile to help clients achieve their goals.
Naturopathic Medical Office, Stephen Benchouk, ND-Practice Manager March 2018 to Dec 2019
Managed doctor’s and employee schedules to perfect the availability of patient services.
Assisted in creating and maintaining a healthy and loyal client base.
Maintained customer and vendor accounts using QuickBooks.
Reorganized, updated systems, converted and upgraded software to provide more efficiency and higher productivity.
Assisted the Doctor with contract writing for the new hiring of associate doctors.
Direct administrative and operational functions.
Naturopathic Medical Office, Laurie Steelsmith, ND-Practice Manager Aug 2016 to July 2017
Managed accounts receivable and accounts payable utilizing QuickBooks.
Maintained customer and vendor accounts using QuickBooks Enterprise 17.0 accounting and inventory software.
Reorganized, updated systems, and upgraded software to supply more efficiency and higher productivity.
Provided human resources services to employees, such as new employee packets, application processing of medical insurance, payroll, and employee evaluations.
Dental Practice Manager, Melissa Rinck, D.D.S.- Business Practice Manager July 2013 to Sept 2014
Managed accounts receivable and accounts payable.
Worked directly with the practice accountant to support QuickBooks accounting.
Implemented and enforced office policies. Provided training and daily guidance to nine employees.
Administered insurance billing and processing. Conducted account auditing and research.
Produced monthly reports to track collections and production.
Reorganized practice systems to reduce overhead costs.
Maintained employee records, payroll, sick time, vacation tracking and conducted payroll.
Aided web designers in creating and developing the practice website.
EDUCATION
Liberty University
BA Psychology, Currently Enrolled
Research - Social Psychology
Behavior Modification
Psychology of Personality
Multicultural Counseling & Research Issues
Health Coach Institute
Certified Wellness Coach, 2019
A&C Wellness Healing
Hypnotherapy Practitioner, 2018
Western College
Dental Program, 2002
USN Military
Master at Arms Training, 1991
Chaminade University
General Education, 1991
U.S. Naval
Training Center
U.S. Armed Forces Training, 1990
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