Customer Service Research Assistant

Maisa S. Jaradat, Ph.D. Pharmacist/ Pharmacy Manager

******@*****.*** 919-***-**** Raleigh, NC 27606

Analytical pharmacy leader with ten years of experience as a pharmacy manager. Ability to improve performance and identify opportunities for process improvement. Possesses exceptional training and ability in clinical research. Performs data analysis and information review with meticulous attention to detail. Outstanding communicator, both verbally and in writing. Has talent for connecting quickly with patients and colleagues to build solid relationships. Strong manager, who takes time to mentor and coach staff for career growth. Areas of Expertise include:

Operations Management

Process Improvement

Client Relationship Management

Business Development

Relationship Building

Project Management

Strategic Planning

Staff Training & Leadership

Problem Resolution

Professional Experience

CVS Raleigh District, NC 7/2008 - Present

A major chain store pharmacy.

Staff Pharmacist/Pharmacy Manager (PIC)

Comply with all regulations and organizational policies to fill patient prescriptions. Maintain high quality standards while prioritizing needs and achieving critical deadlines.

Key Accomplishments:

Direct pharmacy initiatives for customer satisfaction.

Provide world-class customer service, while providing information and guidance on medical and pharmaceutical information, side-effects, interactions, and contra-indicated medications.

Collaborate with other medical professionals to disseminate information.

Pharmacy Intern

Honed skills in communication through customer interaction regarding medical information, drug interactions, and product identification of prescriptions. Worked in company’s highest volume pharmacy.

Key Accomplishments:

Gathered information, conducted needs assessment, and analyzed results to respond accurately and in a timely manner to customer queries and issues.

ACS (CONTRACT) Raleigh, NC 1/2012 – 3/2012

Affiliated Computer Services\Xerox

Clinical Pharmacist

Utilizing Pharmacy and Therapeutics Committee guidelines, conducted clinical review of initial coverage determinations and redeterminations (appeals) for Non-Formulary, Prior Authorizations, Quality Limit, Step Therapy, and Tier Exception requests.

Key Accomplishments:

Collaborated with staff Pharmacist. Who supported providers, including physicians, nurses and network pharmacists.

Education & Training

Ph.D. in Pharmacology

UNIVERSITY OF MISSISSIPPI University, Mississippi

GPA: 3.98/4.00

Dissertation Title: “Pharmacology Studies of Selected Drugs and Analogs on PPAR Isoforms”

Graduate Research Assistant

UNIVERSITY OF MISSISSIPPI University, Mississippi

Conducted comprehensive dissertation research and analysis. Performed experiments, interpreted and analyzed results, and compile all information.

Post-Doctoral Training

NEIHS Research Triangle Park, North Carolina

Acquired hands-on training to perfect pharmacy industry skills.

Enrolled, Ph.D. Program in Medicinal Chemistry

UNIVERSITY OF MISSISSIPPI University, Mississippi

GPA: 3.97/4.00

Dissertation: “Nucleosome Transport Inhibitors” (Transferred to Department of Pharmacology)

Teaching Assistant, University of Jordan, Amman, Jordan

B.Pharm., Pharmacy

UNIVERSITY OF JORDAN FOR SCIENCE AND TECHNOLOGY Irbid, Jordan

GPA: 4,00/4.00

Technical Proficiencies:

WordPerfect MS Word Quattro Pro Excel Sigma Plot Sigma Stat Graph Pad Prism PowerPoint Primer Express SigmaStat Statistical analyses SAS JMP Programming in Basic

Research Skills:

Enzyme assay Enzyme linked immune assay (ELISA) Radioimmune assays Cell culture technique Spectroscopy, chromatography and gel electrophoresis Development of/and proficiency in transfection and reporter gene assets Flow cytometry RNA analysis protocols Care and use of animals in research Statistical analyses Immunohistochemistry GLP and GMP

Certifications and Licenses:

Certified Diabetes Educator, A National Certification Program for Pharmacists - Campbell University,

College of Pharmacy in collaboration with American Pharmacist Association

Certified Immunizing Pharmacist, A National Certification Program for Pharmacists - Campbell University,

College of Pharmacy

Certified MTM Pharmacist, A National Certification Program for Pharmacists – University of North Carolina,

College of Pharmacy in collaboration with American Pharmacist Association

License (RPh in NC) - North Carolina Board of Pharmacy

Academic Awards:

NIH Fair 2005 Travel Award; Graduate Student Travel Awards (3) - Outstanding Research Presentation Award University of Jordan Scholarship - Ministry of Education Scholarship

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