v

CONTACT

080********, 080********

adtj4a@r.postjobfree.com

EDUCATION

Michael Okpara University, Abia State

(B.Sc in view)

Evaton Comprehensive College, Lagos

Upper Deck Air .

(Abinitio Training Programme) 2022

SKILLS

PROFILE

EXPERIENCE

2021- till date

Princess Royale Wear, Lagos

Customer Care Executive

Key Responsibilities:

Promptly respond to customers enquires in person

Ensuring customer satisfaction and retention

via phone calls and also social media.

NWAKA CHIDINMA

HELENA

11c, Supo Gbabe Street, Baba Egbe Bus

Stop, Meiran, Lagos, Nigeria.

(WAEC) 2010

CERTIFICATE / TRAINING

Peace & Con ict Resolution 2014

Customer Service

Stakeholder Management

Verbal Communication

Adaptability

Problem Solving

Team Work

A resourceful adaptable, committed and industrious individual with very active communication skills. Offering a (4) year background in delivering exceptional customer service in a timely and ef cient manner. I’m adept at maintaining hospitable environment, customer relationship, resolving complaints, maximizing safety as well as promoting con ict resolution. I’m willing to accept hours in order to train, grow while utilizing my skills as I gain experience in your prestigious airline

2018-2021

Mighty Interactive Limited, Lagos

Customer Care

Key Responsibilities:

Resolving customer complaint

Promptly welcoming customer when they enter the

Quickly and ef ciently open customer accounts by

accurately recording account information

reception.

2016

Federal Airport Authority of Nigeria, Lagos

Servicom Department

Key Responsibilities:

Delivering services to people in an effective manner Providing a conducive place for all PRM (Passagers Ensuring that services at our service points are satisfactory with Reduced Mobility).

HOBBIES AND INTEREST

Traveling

Meeting People

Reading

LANGUAGES

REFERENCE

English

French

Available on request

Contact this candidate