Customer Service Care
Resume:
v
CONTACT
*************@*****.***
EDUCATION
Michael Okpara University, Abia State
(B.Sc in view)
Evaton Comprehensive College, Lagos
Upper Deck Air .
(Abinitio Training Programme) 2022
SKILLS
PROFILE
EXPERIENCE
2021- till date
Princess Royale Wear, Lagos
Customer Care Executive
Key Responsibilities:
Promptly respond to customers enquires in person
Ensuring customer satisfaction and retention
via phone calls and also social media.
NWAKA CHIDINMA
HELENA
11c, Supo Gbabe Street, Baba Egbe Bus
Stop, Meiran, Lagos, Nigeria.
(WAEC) 2010
CERTIFICATE / TRAINING
Peace & Con ict Resolution 2014
Customer Service
Stakeholder Management
Verbal Communication
Adaptability
Problem Solving
Team Work
A resourceful adaptable, committed and industrious individual with very active communication skills. Offering a (4) year background in delivering exceptional customer service in a timely and ef cient manner. I’m adept at maintaining hospitable environment, customer relationship, resolving complaints, maximizing safety as well as promoting con ict resolution. I’m willing to accept hours in order to train, grow while utilizing my skills as I gain experience in your prestigious airline
2018-2021
Mighty Interactive Limited, Lagos
Customer Care
Key Responsibilities:
Resolving customer complaint
Promptly welcoming customer when they enter the
Quickly and ef ciently open customer accounts by
accurately recording account information
reception.
2016
Federal Airport Authority of Nigeria, Lagos
Servicom Department
Key Responsibilities:
Delivering services to people in an effective manner Providing a conducive place for all PRM (Passagers Ensuring that services at our service points are satisfactory with Reduced Mobility).
HOBBIES AND INTEREST
Traveling
Meeting People
Reading
LANGUAGES
REFERENCE
English
French
Available on request
Contact this candidate