Customer Service Medical Billing
Resume:
Jazmin Bougere
Raceland, LA
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Community Outreach Specialist/ Case Manager
APTIM Federal Services
October 2021 to Present
Makes/receives high volume phone calls.
Provide intake support to callers to determine eligibility and guidance on appropriate recovery resources as related to the Program.
Provide direct case work with survivors to support their recovery plans. Assists disaster survivors with processes, policies, procedures, and other Program information in a way that they can understand.
Supports disaster survivors by scheduling Program related individual appointments or group meetings to provide information on disaster assistance services, requirements and procedures. Follows Program plans or objectives.
Traveling to various disaster areas may be required Distributes Program outreach media, such as brochures or web sites, to communicate program offerings, procedures, or objectives to meet goals or standards of the Program. Claims Adjudicator
Louisiana Workforce Commission - Baton Rouge, LA
May 2019 to June 2021
Determine how much money would be paid after insurance claim was examined. Sorting through research and interviews for each claim. File new claims and weekly claim benefits. Answer employers and employees questions
Behavior Specialist
River Oaks Hospital - New Orleans, LA
September 2019 to June 2020
Observing and assessing patients' behavior. Developing and implementing treatment plans to address behavioral issues. Supporting patients throughout the treatment process. Communicating with patients' teachers, caregivers, and families to implement treatment plans. MHT/HIM
Seaside Behavioral Hospital - New Orleans, LA
February 2019 to May 2020
• Provide needed support to nursing personnel
• Following all state and federal rules and regulations, provide professional care
• Assist personnel with ADLS
• OBSERVATIONS
• CHARTING
• PATIENT INTAKE & OUT
• ADMITS & DISCHARGES
HIM
Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. Patient Care Liaison
Lake pines hosital - Kenner, LA
April 2018 to October 2018
Assist patients with ads, foods, groups, etc maintain safe environment due 15 min rounds Recuiter
ManpowerGroup - Houston, TX
August 2014 to February 2018
• Creating a recruitment strategy
• Screening resumes
• Pre-screening interviews
• Coordinating interviews
• Finding the best candidates
• Attend job fairs and hiring events
• Communicating necessary information to candidates
• Managing background and reference checks
• Tracking staffing information
Mental Health Technician
OCEANS HEALTHCARE - Kenner, LA
July 2016 to January 2018
Assist patients with ADLS, bathing meals and group activities, observe patients behavioral, do 15 minutes round checks on all patients. Document all information needed on all patients Mental Health Worker
Compass Behavioral Health - Houma, LA
June 2015 to November 2016
Assist mental health patient with ads groups feeding observing patients moves and attitudes Mental Health Technician
Ochsner St. ann hospital - Raceland, LA
April 2012 to February 2015
Responsibilities
Assist mental ill patients with meals, personal care, activities, and daily routines. Enter data daily on each patients
Transport patients
monitor patients
Accomplishments
My time on this job I was able to care and improve those lives who were mental challenge. I was able to help them cope with their diagnoses and show them how you can live normal with treatment. Skills Used
Typing
vitals
mobile skills
communication skills
Computer skills
patient interaction skills
patient care skills
Optical Assistant
walmart vision center - Houma, LA
May 2009 to March 2012
Responsibilities
Prep each patient for eye exam
Fitted for contact lenses and glasses
Repair lenses/ cut down lenses
Repair frames
Input insurance
Assist Doctor with any request for the exam
Accomplishments
I became one of the top salesman
I was able to interact with patients
Help patients make the right choices on the frames Made everyone feel appreciated and comfortable
Skills Used
Computer skills
Customer service skills
Optical skills
Education
TECHNICAL DIPLOMA in NURSING
Delgado Community College
May 2017 to Present
College Degree in Phlebotomy
Elise phlebotomy training center - Gretna, LA
January 2020 to March 2020
Associate's degree in Healthcare Management
DeVry University
August 2016 to May 2018
High school diploma
white castle high school - White Castle, LA
August 2001 to May 2005
Bachelor's degree
Skills
• Computer Skills
• Customer Service (8 years)
• Communication Skills (10+ years)
• microsoft (6 years)
• microsoft office (7 years)
• Behavioral Health
• Medication Administration
• Nursing
• Help Desk
• Phone Etiquette
• English
• Software Troubleshooting
• Operating Systems
• Network Support
• Desktop Support
• Microsoft Windows
• Manufacturing
• Front desk
• Venipuncture
• Blood sampling
• Technical support
• Mobile applications
• Intake
• Data collection
• Medical terminology
• Quality assurance
• Public health
• ICD coding
• Documentation review
• CPT coding
• Patient service
• Athenahealth
• Medical receptionist
• Medical office experience
• Patient service
• Customer support
• CRM software
• Laboratory experience
• Mobile devices
• Multi-line phone systems
• Mac OS
• Epic
• Medical collection
• Medical Records
• Phlebotomy
• Patient Care
• Medical Coding
• Medicare
• Care plans
• Human resources
• Loan processing
• Sales
• Telemarketing
• Medical billing
• CCTV
• Crisis management
• Negotiation
• Live chat
• ICD-10
• Customer relationship management
• Medical scheduling
• Specimen collection / processing
• Content management systems
• Accounts receivable
• DME
• Lead generation
• Zendesk
• Jira
• E-commerce
• Account analysis
• Case management
• Benefits administration
• Supervising experience
• Payroll
• Anatomy knowledge
• Analytics
• Microsoft Access
• Workday
• 4G/LTE
• Home care
• Hospice care
• Accounts payable
• Oil & gas
• Google Docs
• Banking
• Microsoft Project
• Recruiting
• Employee orientation
• Contracts
• Salesforce
• Contracts
• Order fulfillment
• Logistics
• Call center management
• EDI
• Workers' compensation
• Mechanical knowledge
• Process improvement
• Automotive repair
• Managed care
• Technical writing
• Ethernet
• Hotel experience
• FileNet
• Pricing
• Conflict management
• Utilization review
• QuickBooks
• HVAC
• Customer retention
• Data analytics
• SQL
• Crisis intervention
• Telecommunication
• Patient monitoring
• Disaster recovery
• FMLA
• CSS
Certifications and Licenses
Driver's License
mental health
CPR Certification
First Aid Certification
CPR Certification
First Aid Certification
Phlebotomy
February 2020
Phlebotomy
February 2021 to Present
BLS Certification
CTFA
Certified Phlebotomy Technician
ASE Certification
Contact this candidate