Customer Service Specialist
Resume:
Chidi Tuke
Winter Park, FL
**************@*****.***
CAREER OBJECTIVE
Customer service-oriented person who is highly energetic and detail oriented. I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am able to analyze, prioritize and resolve client requests or issues quickly and effectively. I am motivated to constantly develop my skills and grow professionally. WORK EXPERIENCE
Sales & Customer Service Lead Orlando, FL
CannaMD Dec. 2021- Current
Communicated effectively and empathically with patients via, inbound calls, outbound calls and emails on their medical condition to provide information on the process of obtaining a medical marijuana certification.
Processed transactions for new and returning patients.
Leveraged computer navigation skills to toggle between multiple screens and systems to track and note the process of each patient.
Scheduled patients with local CannaMD doctors and organized block scheduling for all CannaMD doctors within our network.
Maintain firm knowledge of laws, rules and procedures for patient health security and state regulation regarding medical marijuana
Organized and updated spreadsheets for tracking team progress, promoting optimal team communication and distributing leads to team members.
Managed team morale with providing necessary assistance to new employees and organized weekly reports to track team progress, set lunch schedules and pinpoint areas of improvement and recognize high performers. Client Service Specialist, HR Benefits Orlando, FL Alight Solutions 2019-2020
Handled a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
Processed transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This included additional research and ongoing casework.
Leveraged my computer navigation skills to toggle between multiple screens and systems to provide answers and support. This included assisting the caller in navigating the system as well.
Created and updated files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Maintain and stay up to date extensive knowledge of client services and policy changes.
Inside Sales Representative Orlando, FL
American Management Services 2018-2019
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Close sales and achieve quarterly quotas.
Research accounts identify key players and generate interest.
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipeline and close deals.
Perform effective online demos to prospects.
Site Teacher Orlando, FL
Champions Arbor Ridge Elementary 2017-2018
Organize and implement curriculum
Communicate with parents on current information, daily occurrences and disputes
Organize and participate in recreational activities, such as games and experiments
Coach new employees on protocol, procedure and how to implement strategies
Ensured and secure safety of large groups of children
Communicate parents’ requests to management
Maintained a healthy and organized work environment for staff and children Manager NYC, NY
Times Scare 2011-2013
Organize business promotions.
Assist in set developments.
Managed 15-20 employees; scheduling, hiring, and personnel development. Maintain an awareness of all promotions and advertisements. Engage and entertain customers.
Improvise dialogue in haunt.
Constant innovation of performance to create satisfying atmosphere for customers. EDUCATION
LEARN SATIVA UNIVERSITY
Dispensary Management Training Certified
Advanced Extraction Certified
THE COLLEGE OF WESTCHESTER
A.S, Multimedia Development and Management. Graduated August 2008. ADDITIONAL SKILLS
MS Office
Conflict Resolution
Exceptional Customer Service
Effective Communicator
Project Management
Attention to Detail
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