Customer services specialist
Resume:
Resume
Tolulope F. Adedeji:
**** ***** ******* ***, ******** Md 21045:
********@*******.***
CAREER OBJECTIVE
A team player who is committed, and reliable with customer care for over six years of experience. Advocating for a good customers service as a lead advocate, with immerse customers service care motives. As a teller, cashier and a lead customers advocate, technically skilled in attending to the diverse needs of customers in the banking sector, supermarkets and problem solve over the phone with customers’ conflict. Friendly, with strong organizational skill and computer proficiency. Excellent interpersonal communication skills. Flexible: availability, Confidential when dealing with both customers and coworkers.
EDUCATION
B.S.N. in Nursing, Washington Adventist University, 2021
A.A.S. in Surgical Technology, Baltimore City Community College, 2015
Short courses
1.Certified Medical Technician (CMT)
2.Certified Nursing Assistant (CNA)
3.Home Health Assistant (HHA)
4.First Aid/CPR Certifications
5.OSHA Training
6.Introduction to Hospice.
7.Introduction to computer and typing
PROFESSIONAL EXPERIENCE
Shipt Inc
Baltimore, Ellicott city and Laurel MD
Position: Shipt Shopper (2020-presently)
1.Efficient in handling customers groceries.
2.Valued organization skills in arranging the order of the customer.
3.Customer centered oriented in handling effectively service at all the levels of interactions.
4.Friendly, and team accuracy in handling customer’s transactions within the store dependably.
5.Maintain trustworthy transaction for the customer in timely manner.
Target
Ellicott-City MD
Position: Cashier (2017 to 2020)
1.Receive payments by cash, cheques, credit cards or automatic debits
2.Issue receipts, credits, refunds, and changes due to the customers
3.Count money in cash drawers at the beginning of shifts to ensure correct amounts and that the change is adequate.
4.Maintaining clean and orderly checkout areas
5.Issue trading stamps and redeem coupons
6.Resolve customer complaints
7.Answer any questions raised by the customers
8.Record the total transactions in their shift
MedStar Harbor Hospital,
Baltimore, MD
Position: Surgical Tech 1. (2015 to 2016)
1.Assisting with counting needles, sponges, and instruments to assure compliance with regulatory standards.
2.Ensuring proper labeling of medications on the sterile field.
3.Performing related duties associated with basic patient care, such as picking-up blood, delivering specimens to clinical laboratories, performing room turnover between cases.
4.Assisting in the preparation of the operating room and in the selection of surgical instruments and equipment by reviewing the surgeon preference list and conferring with the circulating nurse to gather appropriate equipment.
Care from the Heart,
Baltimore, MD
Position: Home Health Assistant/ Medication Tech. (2009 to 2015)
1.Providing skilled nursing and rehabilitation at home, whether it’s in the house a patient has lived in for years, senior housing, or in an independent or assisted living facility.
2.Caring for every patient is different while respecting the choices they want to make, and always working hard to provide home health care with those choices in mind.
3.Assisting with daily meals and 24-hour assistance with activities of daily living to persons living in a group residential community.
4.Providing In-Home Health Care if they are experiencing a decline in abilities which makes being in their home environment unsafe or difficult.
CHIMES,
Baltimore, MD
Position: Residential Program Technician, (2010 – 2014)
1.Assisting clients with learning disability and practicing life skills such as doing laundry, reading, counting money, navigating the community, and planning healthy meals.
2.Administering medications and developing individual client goals and plans in collaboration with other caregivers.
3.Ensuring consistent compliance with policies, procedures, and applicable regulations.
4.Demonstrating strong case management skills with a focus on advocacy and positive outcomes.
5.Assisted clients with applying for and receiving government benefits.
6.Providing choice and diversity of opportunities that span every stage of life, enabling our clients to fulfill their dreams and maximize their independence.
7.Providing quality person-centered resource, coordination, and care management and case management services to individuals with disabilities.
Shoppers Food Ware:
Largo Md
Position: Cashiers (2008-2010)
1. Maintains good customers services that makes customers keeps coming back. Because customers are always right.
2. Maintain good sales transaction with every customer per sales.
3. Answers customers always inquires with good communication and gestures.
4. Maintaining cash drawer accuracy while on the shift.
Position: Administrative /Customer service (2004 –2009)
Bank of America.
Kettering Plaza Md
Position: Teller 1 (2009-2010)
1. Most of the times when customers come through our banking office, it is the job of the tellers to acknowledge the presence of the customers.
2. Tellers solves the customers banking problems especially anything that pertains to their account first.
3. Reconciliations of all customers checks, debits and credits transactions.
4. adhere to the company’s rules and regulations concerning how to always manage customer’s funds.
5. Tellers must bash their accounts too at the end of every shift to positive side without going over their registers.
Recognitions
1.Dean list in Baltimore city community College 2013-2015
2.Commendable academic Achievement at Washington Adventist University 2019.
3.Volunteering with School Blood drive 2019.
INTERESTS AND HOBBIES
Networking
Reading
Blogging
Tutoring
Mentoring
singing
References
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