Angela Rondon

Bilingual customer service representative with high customer satisfaction rate.

Lancaster, PA 17603

adtj2o@r.postjobfree.com

+1-717-***-****

Excelente organization skills, strong customer relations assistant, business oriented, data entry, filling, word processing and typing, internet explorer and Microsoft office (word, excel & etc..,) Authorized to work in the US for any employer

Work Experience

Seasonal Customer Service Associate

Nordstrom Rack - Lancaster, PA

November 2022 to Present

Serves customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions.

Customer Service Representative

Central penn Aluminum - Landisville, PA

May 2022 to October 2022

Answering phones

Filling

And placing orders

Chiropractic Assistant

Cavallo Health - New Holland, PA

February 2022 to May 2022

work under the supervision of a fully licensed and accredited chiropractor, attending to the management of the medical office, checking in patients, and taking care of anything else the chiropractor might need to effectively run a medical practice.

• Greets patients and checks them in, confirming their insurance status, the ways in which they will pay, their medical histories, and any other relevant medical information. Reservation Agent

Eden Resort & Suites - Lancaster, PA

March 2021 to December 2021

Take incoming call from guest

Make reservations for multiple occasions

Make outgoing calls to guest in regards to their reservations complete daily check list

Review reservation secure reports

Answer chats through our website

Data entry, entering data reports into our system

Certified Nursing Assistant

Susquanna nursing and rehab - Columbia, PA

March 2020 to February 2021

Assist residents with dementia and their daily living Assist with grooming

Assist with feeds as needed

Assist with toileting

Stock Clerk

Tri-Starr Staffing - Lancaster, PA

September 2019 to November 2019

Temporary Store room

CNA - Certified Nursing Assistant

The Mennonite home - Lancaster, PA

December 2018 to September 2019

Assisted residents with all their living needs

• Worked in a nursing facility

• Assisted 9 elderly patients daily

• Provided for residents' physical and emotional needs

• Took vital signs regularly

CNA - Certified Nursing Assistant

St. Anne's Retirement Community - Lancaster, PA

June 2017 to April 2019

Provided care for residents with additional ADL’S making sure all needs are meet

• Assisted 12 elderly patients daily

• Worked in a nursing home

• Provided for residents' physical and emotional needs

• Took vital signs regularly

CNA - Certified Nursing Assistant

Zerbe Sisters Nursing Center - Narvon, PA

July 2015 to June 2017

Provide care for about 12 residents. Also help with all ADL's. Assist resident with feeding, bathing, and dressing. Record vitals signs and enter them into computer system. Private Duty In House Certified Nursing Assistant (CNA) ComforCare Home Care Lancaster, Pa July

February 2015 to July 2015

Provided nursing assistance to residents in the home.

● Assisted residents with activities of daily living including helping with meals, bathing, bedpan changes, diapering, dressing, and grooming.

● Moving /lifting patients with limited mobility to /from bed, bath, chair, wheelchair

● Light duty housekeeping

Certified Nursing Assistant (CNA)

Medical Staffing Network Lancaster - Lancaster, PA July 2014 to February 2015

Provided nursing assistance to residents, in nursing home settings.

● Assisted residents with activities of daily living including helping with meals, bathing, bedpan changes, diapering, dressing, and grooming.

● Moving /lifting patients with limited mobility to /from bed, bath, chair, wheelchair Customer Service Representative ( Fulton Bank)

TriStarr Staffing - Lancaster, PA

July 2013 to July 2014

Handled and resolved all customer complaints, and billing inquiries from customers regarding account discrepancies.

● Provided first point of contact for customers.

● Listen attentively to caller needs to ensure a positive customer experience.

● Processed payments and invoice received from customers.

● Reactivated customer accounts that had been locked out from online banking. Certified Nursing Assistant (CNA)

Central Penn Nursing Care Lancaster - Lancaster, PA April 2013 to August 2013

Provided nursing assistance to residents in the home, nursing home settings and in a team care facility.

● Assisted residents with activities of daily living including helping with meals, using assistive devices, bathing, bedpan changes, diapering, dressing, and grooming.

● Moving /lifting patients with limited mobility to /from bed, bath, chair, wheelchair.

● Assisted with hospital appointments, and visits to the doctor.

● Provided efficient aide warmhearted companion as reading, conversing which provided mental stimulation to patients.

Certified Nursing Assistant (CNA)

Conestoga View Lancaster - Lancaster, PA

December 2012 to April 2013

Assisted patients' with their personal hygiene by giving bedpans, urinals, baths, backrubs, and any other personal needs.

● Provided activities of daily living by assisting with serving meals, feeding patients as necessary; turning, and positioning patients.

● Provided assistant care by administering enemas, no sterile dressings, ice packs, and heat treatments.

● Maintained patient stability by checking vital signs regularly.

● Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests.

● Reported observations of the patient s by completing forms, reports, logs, and records and report to the nursing supervisor on shift.

● Maintained work operations by following policies and procedures.

● Protected administration's value by keeping patient information confidential. K3 Para Educator

School District of Lancaster - Lancaster, PA

September 2008 to December 2012

Assisted preschool students in classroom with maintaining daily routines.

● Executed lesson plans as prepared and assigned by classroom teachers.

● Assisted in supervision and control of students and monitored individual students in classroom routines classroom.

● Lead small groups in helping students learn materials given.

● Implement program adaptations in follow behavioral organization plans, and maintaining data files.

● Assist with regular clerical functions in data entry.

● Organized special events and student activities.

● Performed additional duties as assigned by the leading administrator. Education

GED

Long Island Home School

2000

Skills

• Stockroom

• Inventory Control

• Vital Signs

• Computer Skills

• Shipping & Receiving

• Word Processing

• Typing

• Medical Office Experience

• Clerical Experience

• Front desk

• Dementia Care

• Caregiving

• Customer service

• Microsoft Excel

• Microsoft Office

• Spanish

• Bilingual

• Documentation review

• Computer hardware

• Hotel experience

• Banking

• Epic

• Customer support

• Manufacturing

• CMMS

• SAP

• Windows

• Hospitality

• Cash handling

Languages

• Spanish - Fluent

Assessments

Work style: Conscientiousness — Expert

September 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Customer service — Completed

December 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Office & Computer Skills:

Excellent organizational skills, strong customer relations assistances, business oriented, data entry, filing, word processing and typing, Internet Explorer, and MS Office (Word, Excel, etc )

Contact this candidate