Medical Assistant Referral Coordinator
Resume:
Kristine DePriest
Tacoma, WA ****4
***********@*******.***
Objective: To obtain a position that enables me to enhance my skills and learn constantly. Experience:
Surgery Scheduler, Mary Bridge, 311 L St, Tacoma, March 5th 2018 to present.
• Schedule surgeries for four different providers.
• Schedule surgeries in clinic in the patient’s room or via phone.
• Book case using case request through epic sending them to the OR schedulers.
• Give the parents written instructions regarding surgery and NPO instructions and estimated surgery times. If appointment is made over the phone, mail out all info regarding the upcoming surgery.
• Work with the Child Life Specialist’s in case parent’s and child would like a tour prior to surgery.
• Inform any vendors of any upcoming surgery dates and time that the physicians will need they services.
• Prepare the providers and the PA’s call schedules for the ED call schedule and also do the call tracker for the providers on call pay.
• Front office specialist, able to check patients in confirm demographics, verify insurance, schedule appointments, confirm appointments.
• Referral coordinator, enter in referrals, confirm insurance and eligibility, get authorizations and then enter it into the referral. Call the patient to schedule once it is authorized. Patient Services Representative II, Polyclinic, 904 7th Ave, Seattle, WA, May 9, 2011 to January 2018.
• Responsible for scheduling all patient consults, follow ups, and any other appointments needed for the patient for five different providers. Including MRI’s, sleep study’s, and any other appointments needed in the facility.
• In charge of checking in and out overnight sleep study equipment.
• Coordinating provider meetings with their clinic schedule.
• Prepare the doctors schedule for the week and confirm all records have arrived. Confirm referral is in place if needed.
• Arrive each patient for their appointment, obtain and verify all patient demographics, clinical and financial information including their insurance information and taking co-pays, also handing out paperwork if it applies.
• Check out all patient’s making follow up appointments, scheduling procedures and collecting cosmetic payments.
• Maintaining all schedules for all laser treatments and booking appropriate procedure rooms for laser specialist and aestheticians. In charge of ordering all clinical supplies and office products for the department, including all skin products.
• Check all appointments in Epic for RTE at least 7 days out. Confirming patient’s insurance is active.
• Responsible for incoming and outgoing referrals. Entering all new referrals into the system.
• Schedule peer to peers for prior authorization for the providers, also schedule any depositions and book conference room.
• Answer all calls by the 3rd ring and direct them to the appropriate person or take a detailed message. Answering an average of 70 to 80 calls per day, while checking in over 70 patients.
• Perform other clinical duties such as faxing, printing faxes and making copies, plus working appropriate work queues. Assist the medical assistant in any tasks or duties that she may need help in completing.
Patient Care Coordinator, Madison Corrective Jaw Surgery, Seattle, WA, March 2008 to May 6, 2011.
• Answer all incoming calls in a professional and courteous manner, screen calls, take messages when necessary, route calls to the appropriate individual and confirm all patient appointments.
• Schedule and enter in the computer all new patients consult, check progress, and post-op appointments.
• Prepare all new charts and pull charts for scheduled appointments for the next day.
• Prep chart for surgery with routing ticket, obtain all necessary records (x-rays, photos and referrals), make sure a print out of all x-rays are in the chart. Confirm all documents have been signed.
• Assist patients with all registration forms and insurance information; also call their insurance company to verify patient coverage, their deductible, co-pay, and out-of-pocket maximum.
• Perform clerical duties such as filing, faxing, coping and making charts.
• Set up the exam room appropriately for each appointment, (surgery, follow ups, wisdom teeth, or impressions.)
• Open and close clinic, clean waiting room, exam rooms etc. Sales Specialist, Macys, Federal Way, WA, October 1, 2005 to May 19, 2008
• Meeting and greeting, making a connection with customers, asking questions and listening to shoppers’ needs, then giving options and advice to meet those needs.
• Responsible for collecting payment in cash, check and/or credit card from customers.
• Opening a line of credit for a customer as in a Macy’s credit card.
• Having product knowledge of all luggage, cookware and kitchen appliances.
• Maintaining selling floor presentations and restocking them as needed.
• Receiving new merchandise shipments, and preparing them for the selling floor. Preschool Teacher, Busy Bee Preschool, Auburn WA, September 1998 to March 2007
• Co-owned/Teacher Preschool 4 days a week.
• 3 to 5 year olds in a classroom of twelve, four classes a week.
• Organized all lesson plans. Calendars etc.
• Collected tuition.
• Bought all supplies for the month.
Education: Wenatchee High School, Wenatchee WA.
References available upon request
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