CURRICULUM VITAE

OF

LUCRISHA HOWARD

PERSONAL INFORMATION

SURNAME: HOWARD

FIRST NAMES: LUCRISHA BERODINE

POSTAL ADDRESS: 6 VREDE STREET

CENTRAL

UITENHAGE

6229

DATE OF BIRTH: 04/07/89

NATIONALITY: SOUTH AFRICAN

GENDER: FEMALE

LANGUAGE PROFICIENCY: ENGLISH AND AFRIKAANS

MARITAL STATUS: MARRIED

CONTACT NUMBER: 078*******

SECONDARY EDUCATION

HIGHEST GRADE OBTAINED: GRADE 12

SCHOOL: RIEBEEK COLLEGE GIRLS’ HIGH SCHOOL

YEAR OBTAINED: 2007

TERTIARY EDUCATION AND TRAINING

NELSON MANDELA METROPOLITAN UNIVERSITY

NATIONAL DIPLOMA IN TOURISM MANAGEMENT - OBTAINED 2011

B-TECH IN TOURISM MANAGEMENT – OBTAINED 2012

THE BEACH HOTEL

TRAINING RECEPTION/ OFFICE ASSISTANT - OBTAINED JANUARY – JULY 2010

WORK EXPERIENCE AND POSITIONS HELD

CLIENT LIAISON - Sapphire Corporate Solutions - Uitenhage, Eastern Cape

April 2020 to December 2021

Representative for Sapphire at VWSA Uitenhage branch

Respond to client enquiries pertaining to corporate wear

Issuing of corporate clothing to VW staff members

Invoicing and crediting on Oracle Netsuite system

Liaise with various departments within VWSA regarding collection or exchanges of items

Administrative tasks

Ensuring the boutique is managed and in a clean state at all times

MANAGERESS - The Garden Lodge Guest House - Uitenhage

October 2018 to January 2020

Make reservations online, via email and walk in clients

Filing of documents

Invoicing

Allocating payments

Ordering of stock

Ensure the necessary documentation is sent for reservations

Follow up on outstanding accounts with various businesses

Updating of websites (Marketing)

Allocating daily tasks to cleaning staff

Report all maintenance related problems to owner

Ensure that workplace is always tidy and clean

Overall management of daily tasks

See to guest complaints and enquiries

Check in and check out of guests

RESERVATIONIST - Kwandwe private game Reserve – Grahamstown

August 2016 to October 2018

Making bookings (direct and agents)

Filing of documents

Invoicing

Allocating payments

Ensure the necessary documentation is sent for reservations (confirmations, deposit invoices, proforma invoices and tax invoices)

Follow up on outstanding payments

Follow up on provisional bookings

See to guest complaints and enquiries

Ensure that guests are directed to the correct department for various enquiries

Liaise with Finance Department, the various lodges and Reception to ensure that all requests are met and ensuring that the guests have a memorable stay

RECEPTIONIST – The Garden Lodge Guest House – Uitenhage

July 2013 to August 2016

Make reservations online, via email and walk in clients

Filing of documents

Invoicing

Allocating payments

Ordering of stock

Ensure the necessary documentation is sent for reservations

Follow up on outstanding accounts with various businesses

Updating of websites (Marketing)

Allocating daily tasks to cleaning staff

Report all maintenance related problems to owner

Ensure that workplace is always tidy and clean

Overall management of daily tasks

See to guest complaints and enquiries

Check in and check out of guests

Skills and competencies

Skilled in Microsoft Software – word, excel, outlook, powerpoint

Previously worked on systems such as Oracle Netsuite, ACC Pac, Semper, Nightbridge and Opera

Communications skills

Time management skills

Peoples skills

Leadership role

REFERENCES

MR. GRAEME MANN KWANDWE PRIVATE GAME RESERVE BUSINESS MANAGER 046-***-****

MS JADA HOFFELDT SHOP MANAGER 083-***-****

MS ILHAAM AJAM PROJECT MANAGER FROM 083-***-****

Contact this candidate