Office Assistant Customer Service
Resume:
CURRICULUM VITAE
OF
LUCRISHA HOWARD
PERSONAL INFORMATION
SURNAME: HOWARD
FIRST NAMES: LUCRISHA BERODINE
POSTAL ADDRESS: 6 VREDE STREET
CENTRAL
UITENHAGE
6229
DATE OF BIRTH: 04/07/89
NATIONALITY: SOUTH AFRICAN
GENDER: FEMALE
LANGUAGE PROFICIENCY: ENGLISH AND AFRIKAANS
MARITAL STATUS: MARRIED
CONTACT NUMBER: 078*******
SECONDARY EDUCATION
HIGHEST GRADE OBTAINED: GRADE 12
SCHOOL: RIEBEEK COLLEGE GIRLS’ HIGH SCHOOL
YEAR OBTAINED: 2007
TERTIARY EDUCATION AND TRAINING
NELSON MANDELA METROPOLITAN UNIVERSITY
NATIONAL DIPLOMA IN TOURISM MANAGEMENT - OBTAINED 2011
B-TECH IN TOURISM MANAGEMENT – OBTAINED 2012
THE BEACH HOTEL
TRAINING RECEPTION/ OFFICE ASSISTANT - OBTAINED JANUARY – JULY 2010
WORK EXPERIENCE AND POSITIONS HELD
CLIENT LIAISON - Sapphire Corporate Solutions - Uitenhage, Eastern Cape
April 2020 to December 2021
Representative for Sapphire at VWSA Uitenhage branch
Respond to client enquiries pertaining to corporate wear
Issuing of corporate clothing to VW staff members
Invoicing and crediting on Oracle Netsuite system
Liaise with various departments within VWSA regarding collection or exchanges of items
Administrative tasks
Ensuring the boutique is managed and in a clean state at all times
MANAGERESS - The Garden Lodge Guest House - Uitenhage
October 2018 to January 2020
Make reservations online, via email and walk in clients
Filing of documents
Invoicing
Allocating payments
Ordering of stock
Ensure the necessary documentation is sent for reservations
Follow up on outstanding accounts with various businesses
Updating of websites (Marketing)
Allocating daily tasks to cleaning staff
Report all maintenance related problems to owner
Ensure that workplace is always tidy and clean
Overall management of daily tasks
See to guest complaints and enquiries
Check in and check out of guests
RESERVATIONIST - Kwandwe private game Reserve – Grahamstown
August 2016 to October 2018
Making bookings (direct and agents)
Filing of documents
Invoicing
Allocating payments
Ensure the necessary documentation is sent for reservations (confirmations, deposit invoices, proforma invoices and tax invoices)
Follow up on outstanding payments
Follow up on provisional bookings
See to guest complaints and enquiries
Ensure that guests are directed to the correct department for various enquiries
Liaise with Finance Department, the various lodges and Reception to ensure that all requests are met and ensuring that the guests have a memorable stay
RECEPTIONIST – The Garden Lodge Guest House – Uitenhage
July 2013 to August 2016
Make reservations online, via email and walk in clients
Filing of documents
Invoicing
Allocating payments
Ordering of stock
Ensure the necessary documentation is sent for reservations
Follow up on outstanding accounts with various businesses
Updating of websites (Marketing)
Allocating daily tasks to cleaning staff
Report all maintenance related problems to owner
Ensure that workplace is always tidy and clean
Overall management of daily tasks
See to guest complaints and enquiries
Check in and check out of guests
Skills and competencies
Skilled in Microsoft Software – word, excel, outlook, powerpoint
Previously worked on systems such as Oracle Netsuite, ACC Pac, Semper, Nightbridge and Opera
Communications skills
Time management skills
Peoples skills
Leadership role
REFERENCES
MR. GRAEME MANN KWANDWE PRIVATE GAME RESERVE BUSINESS MANAGER 046-***-****
MS JADA HOFFELDT SHOP MANAGER 083-***-****
MS ILHAAM AJAM PROJECT MANAGER FROM 083-***-****
Contact this candidate