SHARON MCCOMBS

**** ********* ***

*Sacramento California *95823*

651-***-***** adtj1u@r.postjobfree.com

OBJECTIVE Experienced Office Professional who would like to have the opportunity to utilize my knowledge of Clerical, Customer Service, interpersonal skills & talents, as well as encourage and allow for continuing growth through the gaining of vital experience.

SKILLS

●Ability to build and maintain relationships, knowledge of community issues and systems.

●Microsoft Office 2013; Office 365, Excel, Word, Outlook, Powerpoint, Access, Quickbooks

●Extensive knowledge of Internet/Citrix

●Great Interpersonal/Oral Communication skills/In-Bound and Out-Bound Sales

●Data entry; Alpha/numeric 12,000kph. Proficient in typing (55wpm)

●Proven ability to speak in front of large groups regarding ending violence against women

●Receptionist/General Office/Administrative procedures

EXPERIENCE

IC System, Vadnais Heights, MN January 2018-Currant

Consumer Financial Representative

●Helping resolve consumer’s delinquent accounts and make payment arrangements for our clients nationwide through phone contacts.

IC System, Vadnais Heights, MN May 2017-January 2018

Automated Credit Dispute Verifications Representative

●Handle written responses to disputes filed with credit reporting agencies in accordance with legal requirements and time frames.

Consumer Utility Partners, Atlanta, GA July 2014-March 2016

Customer Service Representative

●Following up with customers regarding their utility bill and make adjustments

●Connecting to 3rd party verification to lower bill payments

●Applying price protection to the utility bill

Square One Consulting LLC, Fridley MN September 2009-Currant

Telephone Representative

●Independent Contractor/work from home

●Calling DFL delegates and reminding them to vote

●Survey calling for planned parenthood

Breaking Free, Rochester, MN November 2013- March 2014

Advocate/Facilitator

●Worked with Olmstead County Probation and other agencies in the Rochester area

●Facilitated the Sisters of Survival Program

●Also worked with the Minnesota Human Trafficking Task Force

●Advocating for woman and girls who are willing to break the chains of sex trafficking/prostitution

McDonalds, Winona, MN April 2012-June 2013

Crew Member

●Meet and greet customers when entering the restaurant while preparing excellent hospitality

●Prepare and present orders in drive thru/front counter/prepare McCafe beverages/cashiering

Breaking Free, St. Paul, MN October 2008-September 2011

Receptionist/Secretary/Administrative Support.

●Responsible for answering 5 phone lines and 8 extensions

●Developed ability to work in a fast-paced atmosphere

●Maintained excellent customer relations and developed customer rapport

●Ability to follow instructions well and make decisions with no supervision

●Assisted with all record-keeping procedures without error, ability to multi-task and prioritize effectively

●Work closely with housing coordinator to ensure housing rules were met.

Motormax Corporation, Oakland Park, FL July 2004-September 2008

Car Rental Agent Manager.

● Responsible for rental of cars to short/long term customers

● Pick up/drop off customers to and from Fort Lauderdale Airport

● Ensured the maintenance and repair of vehicles

● Supervision of employees, customer service

●Processing and distribution of payroll to employees.

Westaff Services, Lauderdale Lakes, FL September 2002- June 2008

Accounts Manager.

●Responsible for job placement of temporary employees

●Interviewed candidates for skilled and unskilled positions at various work sites.

●Distributed payroll checks at various job sites

●Answered phones to inform workers and clients of job assignments, accounts payable/receivable.

EDUCATION

Saint Paul College, St. Paul, MN January 2010- May 2014

Human Resources Associate of Applied Science Degree

Graduation: May 2014

GPA: 3.35

Saint Paul Technical College, St. Paul, MN

Word Processing/General Office

Graduation: November 1990

African American Cultural Wellness Center, St. Paul, MN

Completed Navigation Training in September 2008

REFERENCES Available upon request

Contact this candidate