Jaclyn Martin

Summary

Having overall **+ years of Customer support experience with good support in call center environment. Used to handle both Inbound and Outbound calls and experience in Health Care Customer support also.

Education

Master in Accounting from Colorado Technical University

Skills

Customer support

Call center

Documentation

Filing claims

Sales

Billing

Work experience

Glass and Glassware Nov 2021- Oct 2022

Collection Rep

Handling Inbound and Outbound calls for debt payments

Set Up payments for debt collecting

Entered incoming calls/outbound calls to setup payments

Alorica Apr 2021 - Nov 2021

Customer Service Representative

Handling incoming calls

Helping customer with damaged packages

Answering calls and helped them with their queries

Filed claims for the damaged goods

Conduent Feb 2020 - Apr 2021

Customer Service Representative

Answer phones and respond to customer requests.

Sell products and place customer orders.

Provide customers with products and services information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document, and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties assigned.

Ibex Global Jun 2019 - Jan 2020

Customer Service Representative

Follow up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Sell products and place customer orders in computer systems.

Provide customers with products and services information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, customer issues using the computer system.

Other duties applied.

CRM

Sterling

The Hub

FONE

CERT

Simpl

Maximus Jan 2018 - Apr 2019

Customer Service Representative

Answer phones and respond to customer requests.

Sell products and place customer orders.

Provide customers with products and services information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document, and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties assigned.

Ibex Global Mar 2017 - Jan 2018

Customer Service Representative

Answer phones and respond to customer requests.

Sell products and place customer orders in computer system.

Provide customers with products and services information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

Walmart Apr 2012 - Jan 2017

Sales Associate

Responsible for performing a variety of sales functions.

Answer phones and respond to customer requests.

Provide customers with products and services information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties assigned.

Digital Security Sep 2012 - Dec 2012

Internship

Assist in various aspects of monthly close process, including preparation of journal entries and account reconciliations,

Work with a team on various accounting issues during close.

Assist in certain quarterly reporting for corporate and tax groups.

Work with FP&A Director to compare variances of actual results to forecast and budget.

Assist in forecasting certain revenue and expense accounts.

Participate in 2014 budget planning meetings. Participate in other ad-hoc projects as they arise.

Stop and Shop Sep 2008 - Nov 2011

Customer Service

Using electronic scanners and cash registers provided excellent customer service by appropriately handling financial transactions.

Experienced in processing credit and debit card transactions and validating checks.

Provided correct change and handled customer complaints.

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