Service Representative Customer
Resume:
Jaclyn Martin
Summary
Having overall **+ years of Customer support experience with good support in call center environment. Used to handle both Inbound and Outbound calls and experience in Health Care Customer support also.
Education
Master in Accounting from Colorado Technical University
Skills
Customer support
Call center
Documentation
Filing claims
Sales
Billing
Work experience
Glass and Glassware Nov 2021- Oct 2022
Collection Rep
Handling Inbound and Outbound calls for debt payments
Set Up payments for debt collecting
Entered incoming calls/outbound calls to setup payments
Alorica Apr 2021 - Nov 2021
Customer Service Representative
Handling incoming calls
Helping customer with damaged packages
Answering calls and helped them with their queries
Filed claims for the damaged goods
Conduent Feb 2020 - Apr 2021
Customer Service Representative
Answer phones and respond to customer requests.
Sell products and place customer orders.
Provide customers with products and services information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document, and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties assigned.
Ibex Global Jun 2019 - Jan 2020
Customer Service Representative
Follow up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Sell products and place customer orders in computer systems.
Provide customers with products and services information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, customer issues using the computer system.
Other duties applied.
CRM
Sterling
The Hub
FONE
CERT
Simpl
Maximus Jan 2018 - Apr 2019
Customer Service Representative
Answer phones and respond to customer requests.
Sell products and place customer orders.
Provide customers with products and services information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document, and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties assigned.
Ibex Global Mar 2017 - Jan 2018
Customer Service Representative
Answer phones and respond to customer requests.
Sell products and place customer orders in computer system.
Provide customers with products and services information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Walmart Apr 2012 - Jan 2017
Sales Associate
Responsible for performing a variety of sales functions.
Answer phones and respond to customer requests.
Provide customers with products and services information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties assigned.
Digital Security Sep 2012 - Dec 2012
Internship
Assist in various aspects of monthly close process, including preparation of journal entries and account reconciliations,
Work with a team on various accounting issues during close.
Assist in certain quarterly reporting for corporate and tax groups.
Work with FP&A Director to compare variances of actual results to forecast and budget.
Assist in forecasting certain revenue and expense accounts.
Participate in 2014 budget planning meetings. Participate in other ad-hoc projects as they arise.
Stop and Shop Sep 2008 - Nov 2011
Customer Service
Using electronic scanners and cash registers provided excellent customer service by appropriately handling financial transactions.
Experienced in processing credit and debit card transactions and validating checks.
Provided correct change and handled customer complaints.
Contact this candidate