Service Representative Healthcare Specialist
Resume:
TIMOTHY
ADAMS
*********@*****.***
Sarasota, FL 34237
Online Digital Resume
SKILLS
Verbal and Written Communication
Claims Information Gathering
Underwriter Collaboration
Insurance Customization
AHIP Certification
State Licensee
EDUCATION
Yankton College
Yankton, SD
Associate of Arts: Business Education
PROFESSIONAL SUMMARY
Dedicated Medicare and Medicaid professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a Customer Service position, offering excellent communication and good judgment.
WORK HISTORY
E-Telequote - Customer Service Representative
Clearwater, FL • 04/2018 - Current
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Regularly exceeded daily sales and product add-on quotas.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
AHIP Certification
Health Plan Services - Healthcare Specialist
Tampa, FL
Manage through phone and email all client issues and solve problems, using your effective Follow a well thought-out, effective internal process of understanding the issue while finding communication skills to strive for single-call resolution a solution in a multi-tasking
Handle a large number of calls each day without losing your enthusiastic voice and attitude answering all calls promptly and efficiently, in a team
John Wiley & Sons - Senior Account Manager
Colorado Springs, Colorado
Handled Business-to-Business sales.
Managed and maintained a good customer base with understanding of the customer's needs, maintained a trusting relationship with all current customers
Educated new customers about CPA and other book and electronic material, helping them achieve their goals.
Men's Wearhouse - Sales Manager
Colorado Springs, Colorado
Supervised and motivated staff to serve customers and accomplish sales goals.
Achieved yearly goal of $1 million dollars for a new store
Holy Lock Scotland - United States Marines
Holy Lock, Scotland
Served in the United States Marine Corps and graduated from Security and Materials Handling Schools
Won NCO of the Quarter Award and Good Conduct Award
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