Ashley Scalcucci

Denver, CO *****

adtj0u@r.postjobfree.com

+1-720-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Supervisor, Customer Service

MissionSide - Pueblo, CO

January 2020 to July 2020

Supervise a team of up to 25 customer service representatives. Take escalated calls when needed. Send and receive emails. Hire applicants as well as terminate. Communicate with upper management and take care of any tasks they may need. Do coachings after listening to calls. Run different computer programs. Outlook, excel, internet, word. Run different reports. Customer Service Rep

Concentrix - Pueblo, CO

June 2019 to November 2019

Help current and possible new customers with questions or maintenance on an account in a timely fashion. I would help transfer funds, block or activate or reissue a card. Run Experian for high risk transactions. Call tier 2 or the correct department if the customer needed transferred. Take credit card payments.

Assistant Manager

Quik Cash - Pueblo, CO

February 2018 to March 2019

Assistant Manager

Quikcash - Pueblo, CO

February 2018 to March 2019

I open and close the store. Make sure everything is in the safe. Assist customers with their needs whether it is a payday loan, making a payment, money order, western union, check cashing or bill pay. Courtesy calls and collection calls.Make sure store is clean. Order and accept cash order. Answer multi line phones. Answer and send emails. Do returns and voids. Do the alarm test every month. Customer Service/cashier

Alta convience - Cañon City, CO

October 2017 to February 2018

Cashier, greet customers, fulfill daily expectations, keep store clean, safe handling. Emergency Dispatch Operator

Tyco IS - Aurora, CO

March 2017 to July 2017

Make outbound calls to businesses that have an active alarm or signal sounding. Call authorities if needed.

Also update or cancel authorities.

Customer Service Representative

New Money Express - Denver, CO

March 2016 to March 2017

Cash customer checks, send and receive Western Union, sell and cash money orders. Reconcile cash drawer. Sell, load, unload net spend cards, bill pay, verify checks. Control vault, answer phone, send emails.

Customer Service Representative

Acceptance Now - Aurora, CO

March 2015 to September 2015

Call past due customers to collect a payment as well as see why they were past due. Would take payments over the phone as well as in person. Fill out applications for potential customers to see if they could qualify for our lease to purchase program. Process applications as well as do returns and transfers. Make sure that our customers files were up to date and make sure that the signing of every contract was correct. Print reports every morning as well as make sure we had the correct amount of money in our cash drawer. At the end of the night, count the deposit and make sure the cash drawer was correct. Appointment Setter

Western Health Systems - Denver, CO

January 2009 to December 2010

Used warm leads to call households with information about new products being introduced to the public. Set up a time for a sales representative to go out to the household and demonstrate the product. Guest Service Attendant

Target - Denver, CO

January 2006 to December 2008

Banked the check lanes at open and close. Balanced cash registers to verify all money was accounted for. Managed the check lanes and authored written reports if necessary. Answered guest questions and complaints and assisted them as needed. Helped answer phones. Assisted the cashiers with problem solving and troubleshooting the registers. Worked frequent over-time and covered short shifts. Education

Diploma in Medical Assisting

Anthem College

2010

GED

Emily Griffith Opportunity School

2004

Skills

• Community Outreach (Less than 1 year)

• Customer Service

• management

• training

• customer service skills

• Word

• B2B Sales

• Data entry

• Guest Services

• Microsoft Excel

• Personal assistant experience

• Administrative experience

• Microsoft Office

• Multi-line Phone Systems

• Supervising Experience

• Adobe Acrobat

• Office experience Skills:

• Front Desk Skills

• Supervision

• Receiving Labs

• Professional Communication

• Documentation

• Customer Service

• Filing

• Answering multi line phones

• Cash orders

• Alarm tests

• Supervisor skills

• Computer skills

• Phone Etiquette

• 3.85 GPA

• Basic math

• English

• Windows

• Clerical experience

• Microsoft Access

• Communication skills

• Office experience

• Time management

• Microsoft Powerpoint

• Heavy lifting

• Microsoft Word

• Word processing

• Caregiving

• Medication administration

• Organizational skills

• Microsoft Outlook

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