Appointment Setter Customer Service
Resume:
Ashley Scalcucci
Denver, CO *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor, Customer Service
MissionSide - Pueblo, CO
January 2020 to July 2020
Supervise a team of up to 25 customer service representatives. Take escalated calls when needed. Send and receive emails. Hire applicants as well as terminate. Communicate with upper management and take care of any tasks they may need. Do coachings after listening to calls. Run different computer programs. Outlook, excel, internet, word. Run different reports. Customer Service Rep
Concentrix - Pueblo, CO
June 2019 to November 2019
Help current and possible new customers with questions or maintenance on an account in a timely fashion. I would help transfer funds, block or activate or reissue a card. Run Experian for high risk transactions. Call tier 2 or the correct department if the customer needed transferred. Take credit card payments.
Assistant Manager
Quik Cash - Pueblo, CO
February 2018 to March 2019
Assistant Manager
Quikcash - Pueblo, CO
February 2018 to March 2019
I open and close the store. Make sure everything is in the safe. Assist customers with their needs whether it is a payday loan, making a payment, money order, western union, check cashing or bill pay. Courtesy calls and collection calls.Make sure store is clean. Order and accept cash order. Answer multi line phones. Answer and send emails. Do returns and voids. Do the alarm test every month. Customer Service/cashier
Alta convience - Cañon City, CO
October 2017 to February 2018
Cashier, greet customers, fulfill daily expectations, keep store clean, safe handling. Emergency Dispatch Operator
Tyco IS - Aurora, CO
March 2017 to July 2017
Make outbound calls to businesses that have an active alarm or signal sounding. Call authorities if needed.
Also update or cancel authorities.
Customer Service Representative
New Money Express - Denver, CO
March 2016 to March 2017
Cash customer checks, send and receive Western Union, sell and cash money orders. Reconcile cash drawer. Sell, load, unload net spend cards, bill pay, verify checks. Control vault, answer phone, send emails.
Customer Service Representative
Acceptance Now - Aurora, CO
March 2015 to September 2015
Call past due customers to collect a payment as well as see why they were past due. Would take payments over the phone as well as in person. Fill out applications for potential customers to see if they could qualify for our lease to purchase program. Process applications as well as do returns and transfers. Make sure that our customers files were up to date and make sure that the signing of every contract was correct. Print reports every morning as well as make sure we had the correct amount of money in our cash drawer. At the end of the night, count the deposit and make sure the cash drawer was correct. Appointment Setter
Western Health Systems - Denver, CO
January 2009 to December 2010
Used warm leads to call households with information about new products being introduced to the public. Set up a time for a sales representative to go out to the household and demonstrate the product. Guest Service Attendant
Target - Denver, CO
January 2006 to December 2008
Banked the check lanes at open and close. Balanced cash registers to verify all money was accounted for. Managed the check lanes and authored written reports if necessary. Answered guest questions and complaints and assisted them as needed. Helped answer phones. Assisted the cashiers with problem solving and troubleshooting the registers. Worked frequent over-time and covered short shifts. Education
Diploma in Medical Assisting
Anthem College
2010
GED
Emily Griffith Opportunity School
2004
Skills
• Community Outreach (Less than 1 year)
• Customer Service
• management
• training
• customer service skills
• Word
• B2B Sales
• Data entry
• Guest Services
• Microsoft Excel
• Personal assistant experience
• Administrative experience
• Microsoft Office
• Multi-line Phone Systems
• Supervising Experience
• Adobe Acrobat
• Office experience Skills:
• Front Desk Skills
• Supervision
• Receiving Labs
• Professional Communication
• Documentation
• Customer Service
• Filing
• Answering multi line phones
• Cash orders
• Alarm tests
• Supervisor skills
• Computer skills
• Phone Etiquette
• 3.85 GPA
• Basic math
• English
• Windows
• Clerical experience
• Microsoft Access
• Communication skills
• Office experience
• Time management
• Microsoft Powerpoint
• Heavy lifting
• Microsoft Word
• Word processing
• Caregiving
• Medication administration
• Organizational skills
• Microsoft Outlook
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