Customer Service Data Entry/ Information and Referral Specialist

Danyell Payne

Toms Brook, VA *****

*******.*******@*****.***

+1-540-***-****

Authorized to work in the US for any employer

Work Experience

Receptionist

Access Independent Living Services

November 2020 to Present

Answering phone calls and emails, directing calls and emails to proper employees, making copies, faxing papers, HIPPA certificate

Office Assistant

Grand Home Furnishings - Martinsburg, WV

November 2018 to June 2019

Answering phones, taking phone orders, answering emails, answering questions customers had about their order, and tracked their order via data system. Education

High school diploma

Skills

• Cash Handling

• Cashiering

• Cleaning Experience

• Food Preparation

• Food Service

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• HIPAA

• Front Desk

• Clerical Experience

• Phone Etiquette

• Customer service

• Office Administration

• Computer Operation

• Administrative Experience

• Computer Skills

• Data Entry

• Word Processing

• Windows

• Sales

• Research

Certifications and Licenses

HIPAA

CPR/First Aid

October 2021 to October 2023

Assessments

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Written communication — Familiar

April 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Customer service — Highly Proficient

December 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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