Service Representative Customer

JAMIE WILSON GRANT

Wilson NC 347-***-**** **************@*****.***

HIGHLIGHTED QUALIFICATIONS & EDUCATION

20+ years in leading projects - Led warehouse safety projects, communicated with multiple stakeholders Education - Credits earned towards Bachelor of Arts in Psychology & Elementary Education COVID-19 Training - Completed the Contact Tracing Certification from Johns Hopkins University Social Services - 2+ years conducting intakes and assessments; Specialized aid for people with disabilities Administrative - Windows 10 and Microsoft Office Suite Certificate of Achievement; easily adapt to phone systems Health & Safety - Trained in OSHA Safety Standards, heavy cleaning, sanitizing, and safe germicide usage Customer Service - Specialized in assisting customers with various needs PROFESSIONAL EXPERIENCE

Psychosocial Rehabilitation Specialist Family Services Network of New York August 2020 to Present

• offer psychiatric rehabilitation services that help patients adjust to their social environment.

• utilize medication and individual or group counseling

• provide assistance with job training, housing needs, and support issues

• assess a patient's current condition and level of social functionality

• develop a treatment plan that helps a patient

learn skill sets needed for independent living

• monitor patients' progress and help them achieve their social integration goals, and intervene in crisis situations. Direct Support Specialist, Family Services Network of New York October 2020 – December 2021

● Manages food pantry and completes appropriate documentation

● Greets visitors and refers clients and walk-ins to appropriate community partners and resources

● Assists in client tracking and writes case notes for documentation 311 Call Center Specialist, King TeleServices August 2020 – September 2021

● Managing customer requests for free food services with confidentiality and compassion

● Screening candidates for eligibility and answering any program questions or concerns

● Accurately recorded identifying information and submitted their requests electronically Temporary Front Desk Coordinator, Women’s Prison Association July 2020 – March 2021

● Provided a welcoming space to all incoming guests and directed them to the correct program

● Collaborated with program staff to complete administrative tasks and appointment reminder calls

● Assisted with additional program needs such as light cleaning and handling food deliveries Outreach Specialist, Community Health Action of Staten Island February 2020 – November 2020

● Conducted meetings with 20 clients per week to discuss goal plans and community referrals

● Met with new clients and completed intake paperwork Customer Service Representative, Bread and Life Pantry December 2017 – January 2020

● Provided accurate information to answer customer questions and support with electronic orders

● Responsible for troubleshooting issues and resolving complaints in a timely manner Temporary Customer Service Specialist, King TeleServices September 2015 – December 2017

● Collected proxy vote information from shareholders via outbound and inbound calls

● Maintained strong knowledge of shareholder information and various procedures

● Provided excellent service ensuring that the shareholders were satisfied Housekeeper, Choice Hotels April 2011 – January 2015

● Responsible for maintaining overall cleanliness and sanitation of guest rooms and common areas

● Maintained cleanliness of housekeeping equipment Production & Quality Assurance Associate, Smithfield Foods June 1995 – January 2012

● Inspected, weighed, and ensured all quality standards for various products to be shipped including: raw foods, supplies, packing materials, and processed foods

● Supervised the sanitation of equipment and production floors

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