Support Specialist Training

Dawn Tuggle

Inglewood, CA 903*****-***-****

************@*****.******.********.***/in/dawn-t-240418219 Human Resources Professional with drive for serving as a dedicated support specialist and energetic team member. Adept in recruitment and retention, new hire orientation, employee relations and labor law compliance

01/2021– 01/2022

Assoc. HR Business Partner, Hertz- Los Angeles, CA

• Provided day to day HR support for 500+ employees in several locations in the Los Angeles area.

• Handled labor Relations in union (Teamsters and CWA) and non-union workforce including resolving grievances, contract negotiations, bargaining, advising and contract interpretation.

• Handled all employee relations, conducted investigations and provided outcomes and recommended actions. Partnered with the Legal Team as needed.

• Conduct contract tracing for COVID-19 cases and partner with the legal department and safety team to prevent outbreaks and ensure compliance with Local and State mandates

• Managed all leave of absences (FMLA, PFL, ADA, disability)

• Partnered with line managers in leading and effectively managing their employees through HR systems, coaching, leadership development, workforce planning/ analytics, policies and talent processes.

• Partnered with the Talent Acquisition Team with hiring, new hire on-boarding and layoff reinstatements. Assisted with exit interviews to identify areas of opportunity.

• Aided as a liaison between senior leadership and operations by handling questions, interpreting and administering policies and procedures and helped resolve work related concerns.

• Ensured DOT compliances by serving as ambassador of the California EPN program for flagship location

07/2018 – 04/2020

Global Training Specialist, Hertz-Los Angeles, Ca

• Served as first point of contact for all new hires at the flagship location, for union and non- union employees for all locations in the Los Angeles area. Coordinated schedules for new hires and provided Day 1 instructions and expectations to ensure a successful and enjoyable on-boarding.

• Governed Day 1 facilitation by ensuring I9 requirements are in 100% compliance with state and local mandates.

• Piloted new hire trainings via in-person, virtual sessions in multi states.

• Guided all new hires through trainings on company policy and procedures, brand history, missions and values, as well as sales and service.

• Successfully onboarding over 1000+ employees in addition to bringing 400+ tenured employees into compliance through mass refresher training including Learning Connections courses.

• Coordinated on the job training for new hires with operations management to ensure employees has a smooth transition into the field.

• Identified and communicated to the Management Team regarding new training opportunities for all employees.

04/2015 – 07/2018

Administration and Hr. Coordinator, Hertz-Los Angeles, Ca

• Supported Local HR in all HR Areas by maintaining employee records, sending background and drug test screening, onboarding, submitting I9 information, scheduling calendar invites and open houses

• Complying information through research for grievance meetings and arbitration

• Processed all new hire, benefits, leave, termination, and payroll paperwork ensuring 100% compliance with various laws and regulatory mandates Education

B.S Business administration, Capella University

Present

Optical Dispensing, American Career College

January 2007

Skills

• FMLA/ADA/WC

• Six sigma white belt

• Organizational Development

• Training & Development

• Policies and Procedures

• Union Avoidance

Technical skills

• ICIMS, Oracle, ADP, Salesforce, Microsoft Office, LMS, NAVEX, HRIS

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