Scrum Master Customer Service

Abdul Rifai

Richardson, TX 972-***-**** *****.*******@*****.*** LinkedIn

Summary:

Certified Scrum Master keen to implement Scrum and Agile methodologies. Led multiple scrum teams to be cross- functional while removing any distractions and impediments. Experience in facilitating and leading Daily Scrum meetings, Stand up, Sprint Planning meetings, Sprint Retrospective meetings, and Backlog Refinement meetings. Core Skill Set:

● Sprint Planning, Review, and Retrospectives

● Product Backlog and Refinement

● Daily Scrum and Stand up

● Kanban

● Jira

● Agile

● Scrum

● Waterfall

● Microsoft Office

● Servant leader and mentor

Work Experience:

Prime SLR April 2022 – July 2022

Director of Sales and Marketing

● Created and implemented a 2 week training program for the sales team increasing sales team success rate by 300%.

● Researched and applied for multiple government contracts.

● Supervised on-site teams to develop the teams sales skills. Oneta Station Diner, LLC October 2018 – June 2022 Owner/Operator

● Scaled and started business to $1 Million in revenue annually.

● Directed hiring and talent acquisition of new employees, overseeing the entire recruitment process.

● Managed 20 employees across every function of the business to ensure efficiency and great customer service.

● Organized Employee payroll and healthcare systems to ensure legal accuracy decreasing overall labor costs by 12% through accurate reporting of hours.

● Maintained functions of multi-store operations including, opening and closing procedures, payroll management, tilling money, and capturing other operational records.

● Managed perishable inventory and budgeting to allocate funds across cost of goods sold, investor payouts, and operational business functions.

● Sold the business for 4x purchase price.

WellHealth August 2020 – April 2022

Director of Quality Assurance

● Developed strategy and trained a team of 300 people, conducting coaching and training for individual and team wide metrics, increasing overall yearly revenue by 18%.

● Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, and demos.

● Protected development team from outside distractions, impediments or team conflicts, and maintained focus on product backlog and project timeline.

● Empowered Development Team to remove impediments to deliver continuous value for shareholders.

● Responsible for all training and coaching functions and activities, including leading training sessions twice a week.

Abdul Rifai

Richardson, TX 972-***-**** *****.*******@*****.*** LinkedIn

● Led and assisted multiple projects across the U.S.

● Managed over 100 covid testing sites across the U.S. ensuring proper medical reporting and accuracy while adhering to proper HIPPA Compliance.

● Developed standard operating procedures, for testing sites to maintain accurate testing procedures, and OSHA requirements, resulting in increased efficiency by 22% of reporting times.

● Led daily meetings, and managed project timelines to resolve business and developmental issues in our processes and suggest iterative improvements.

● Negotiated government contracts across the U.S. worth $X million to ensure quality standards, and testing accuracy.

Certifications:

Certified Scrum Master (CSM) July 2022

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