HOLLIE

DANIELL

+1-207-***-****

adtizy@r.postjobfree.com

El Paso, TX 79936

CONTACT

Detail-oriented professional with

excellent communication,

interpersonal and creative thinking

skills. Aiming to leverage my abilities

to successfully fill the vacancy at

your company. Frequently praised as

hardworking by my peers, I can be

relied upon to help your company

achieve its goals.

CAREER OBJECTIVE

Inbound Retention Specialist

Trugreen, El Paso, TX

IRS Customer Service Representative

Kech, Inc, El Paso, TX

Retail-Cashier

Love's, Van Horn, TX

District Team Lead

Extra Space Storage, Milwaukee, WI

EXPERIENCE

January 2022 - Present

• Responded quickly to meet customer needs and resolve problems. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

February 2021 - September 2021

Provided knowledge of stimulus payments, processes, and guidelines

• verbatim through the IRS website

Directed callers to the correct department where assistance could be provided

•

Graded in retrospect to guidance of the caller, navigating the website, transferring appropriately, and reading the answer verbatim.

•

June 2020 - August 2020

• Scanned and logged in price of products on the system Developed customer engagement and provided excellent customer experience

•

• Operated computer and handled cash transaction

Met company standards in relation to merchandising, housekeeping,

• security, and loss prevention requirements.

June 2016 - April 2020

Assisted the district manager with administrative tasks and projects to help the district excel in executing company policies and procedures along with meeting and exceeding monthly company goals

•

Worked together to help 9 stores and 13 employees to exceed previous years revenue and manage expenses

•

Trained new and current employees and continued to provide training and support to the district to not only help the team excel with company policies, procedures, and goals but also to help them grow personally by following training and learning strategies implemented by the company

•

Office Manager

John Ferguson Moving and Storage, El Paso, TX

Sales Representative

Deluvia, Inc, Clearwater, FL

In addition to training and helping the district manager I also had to execute policies and procedures and exceed company goals in my own store as well that I managed.

•

July 2013 - April 2016

• Supervised 10 employees

• Processed invoices

• Managed accounts receivables and payables

Answered phone calls, performed sales calls, processed claims, paid

• company bills with company credit card

Performed estimates as needed and purchased office and equipment supplies as needed

•

• Totaled hours for payroll and completed paperwork as necessary

• Organized and filed paperwork daily

• Dispatched jobs and scheduled customers accordingly

• Monitored crews, and company trucks and equipment with daily log Performed accounting services for weekly and monthly totals and

• graphed advertising calls for improved company performance Maintained company website, social media, and online customer reviews.

•

December 2011 - June 2013

Sampled, and demonstrated products for consumers within Sam's Membership Club

•

Provided consumers with knowledge about the product, effects of

• the product and the benefits of purchasing that particular product I demonstrated products such as: gourmet popcorn, dips, along with beauty supplies as well

•

Interacted with customers daily and doubled the amount of quota to meet daily

•

• Purchased items needed for the show with the company card. Bachelors Of Science

University of Phoenix, El Paso, TX

EDUCATION

Contact this candidate