Medical Assistant Customer Service
Resume:
*** *. ********** **** *****: 708-***-****
Riverdale, Illinois 60827 E-mail: *******@*****.***
Antiana Mead
Summary A highly accomplished and dedicated in Medical and Customer Service with fifteen years of experience optimizing efficiency, productivity, and service patients across two states. Motivated to maintain customer satisfaction and contribute to company success. Looking to enhance my skills and knowledge in a rewarding career.
Skills -Ability to prioritize, manage and complete all given activities, on time with great customer service.
Education
2014-2015 Kennedy King College Chicago, IL
2006 —2007 Robert Morris College Chicago, IL
-Diploma in Medical Assistant/Phlebotomist
2002-2005 Thornridge High School Dolton, IL
-High School Diploma
-Participated in the Education-To-Careers program with a GPA 3.67
Professional Experience
5/2020- present Optima Lab Bolingbrook, IL
-Great customer service in the call center, verifying and informing patients what test and procedure on what needs to be done for the day before the blood test.
-Duties are answering telephones, schedule appointments, computer skills, update and file patients, order supplies, arrange for hospital admission and laboratory services, collections, assisting with office work, billing/codes, and most of all bookkeeping
- Protected confidentiality of patient’s information and patient’s rights while keeping a developed and maintained positive relationships with patients and colleagues.
- Handle both administrative and clinical duties, reporting directly to an Office manager, or Physician.
3/16-2020 American Diagnostic Laboratory Skokie, IL
-Loaded, transported, and unloaded all required equipment’s and specimens, carefully. necessary specimens to vehicle
-Complete labeled, and packaged all patient-specific specimens, accurately and properly. Reviewed all incoming orders for lab specimens and collected blood samples, in a timely manner.
-Protected confidentiality of patient information and supported all applicable patient rights.
11/2015-03/2016 Presence Medical Group Wilmette, IL
Medical Assistant/ Phlebotomist
-Receptionist Administration,
-Clinical Laboratory/EKG (Collecting and preparing specimens for laboratory analysis.)
-Accountable for the ordering and managing of supplies for the dept.
5/2015-10/2015 Central Clinical Lab Chicago, IL
Mobile Phlebotomist (Contractor)
- Maintained a positive relationship with colleagues and patients
- Operators company vehicle and my own vehicle to client’s homes and nursing homes
-Load, transport and unload equipment and label specimens carefully
-Collect labeled and packaged all patient specific specimens, accurately and properly
06/2013-2/2014 111th and State Medical Center Chicago, IL
Medical Assistant/ Phlebotomist
-Preparing examination and treatment rooms with necessary medical instruments and administrative paperwork.
-Collected and processed all patient-specific specimens for laboratory procedures.
-Assisting who specialize in Pediatrics and Family Practitioner.
Professional Reference
Antiana Mead
464 W. Pacesetter Pkwy Riverdale, IL 60827
Email: *******@*****.****
Kumar Muthu
Se!vam Limited (Medstar Laboratory Inc.)
Dr. Pannir Selvam M.D.
Selvam Limited (Medstar laboratory Inc.) 773-***-****
Donald Harris
Oak lawn Respiratory Et Rehab. Center/ Jeepers
Janet Hill
111th and State Medical center (Medstar Laboratory) 773-***-****
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