Customer service rep

Jennifer Taggart

585-***-****

***********@*****.***

**** ********* ******

Walworth, NY 14568

SUMMARY

·Seasoned Secretary with solid background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

·Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

SKILLS

Prioritization and time

management

·Filing experience

·Mail management

·Schedule management

·Memo preparation

·Meeting participation

·Report generation

·Data entry documentation

·Business writing

·Accounting skills

·Professional networking

·Records management

systems

·Recordkeeping and bookkeeping

·Advanced MS Office Suite knowledge

·Calendar management

·File and data retrieval systems

·Editing and proofreading

·Multi-line phone systems

·Accounting support

·Cash deposit preparation

·Technologically savvy

·Invoicing and billing

·Employee training and development

Experience

Secretary

Rochester, NY

Twice As Nice Company/Jun 2021 to Current

·Coordinated communications, taking calls, responding to emails and interfacing with clients.

·Ordered office supplies to purchase items and maintain appropriate levels.

·Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

·Drafted agendas, meeting notes and other documents to enhance collaborative process.

·Managed staff calendars and coordinated travel, meeting and hotel accommodations.

·Anticipated leadership needs by preparing or gathering records, reports and correspondence.

0}}Greeted visitors and directed to appropriate location or person.

·Composed and distributed reports,routine correspondence and meeting notes with job-related software.

·Assisted with accounts receivable and accounts payable functions.

·Processed documents and materials for dissemination to appropriate parties.

·Scheduled meetings and sent invitations specifying time and location.

·Produced and distributed memos, newsletters and other forms of communication.

·Maintained organized filing system of paper and electronic documents.

DSP Residential Services

Rochester, NY

Arc Of Monroe/Apr 2005 to Oct 2008

·Maintained clean and well-organized environment for client happiness and safety.

·Transported clients to doctor's appointments and errands.

·Enhanced patient wellbeing by supporting participation in recreational activities.

·Tracked and reported clients' progress based on observations and conversations.

·Supervised medication administration, personal hygiene and other activities of daily living.

·Followed care plan and directions to administer medications.

·Developed strong and trusting rapport with patients to facilitate smooth, quality care.

·Monitored client's well-being, safety and comfort under physician direction.

·Documented current patient information to update vital signs, behaviors and eating habits.

·Aided with mobility and independence for disabled individuals and continually monitored safety.

·Used approved crisis intervention techniques in emergency situations.

·Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

·Assisted with planning and coordination of activities and outings based on individual needs.

·Encouraged and reassured clients throughout transitions to facilitate smooth discharge.

·Reported changes in client condition to administrators, facilitating nursing intervention.

·Assisted individuals in learning and developing new skills.

·Advocated for disabled individuals to foster communication and self-expression and achieve goals.

·Documented client progress in charts and logbooks.

·Improved patient outlook and daily living through compassionate care.

·Served meals and assisted immobile or disabled individuals with eating.

·Assisted client with personal hygiene, mobility and transportation.

·Partnered with interdisciplinary teams to implement care plans.

Housekeeper

Rochester, NY

University of Rochester/Jan 2003 to Mar 2008

·Vacuumed floors and dusted furniture to maintain organized, professional appearance.

· Interacted pleasantly with clients and guests when performing daily duties.

·Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

·Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

·Employed deep-cleaning techniques for areas in need of additional sanitation.

·Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

·Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

·Laundered sheets and removed stains to restore linens to pristine condition.

·Requested maintenance orders to fix non-working equipment and address room damage.

·Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

·Returned rooms to occupant-ready status to satisfy future guests.

·Maintained and organized cleaning supplies stock.

·Cleaned building floors by sweeping, mopping and scrubbing.

·Used cleaning chemicals following proper guidelines.

·Followed safety procedures when handling materials and discarding waste.

·Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.

·Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.

Manager/Cook Shift Leader

Rochester, NY

Mr. Shoes/Apr 1999 to Feb 2005

·Communicated with kitchen employees, answered questions and offered insight into food preparations.

·Kept kitchen, cooking utensils and storeroom clean and neat.

·Sanitized counters and utensils used for preparation of raw meat poultry,fish and eggs.

·Assessed inventory levels and placed orders to replenish goods before supplies depleted.

·Cut, chopped and sliced meat and produce to prepare for cooking.

·Operated variety of kitchen equipment to measure and mix ingredients.

·Used computer to store and retrieve data and online orders.

·Followed recipes and procedures to prepare, season and cook food products.

·Cleaned and sanitized work stations and equipment, complying with regulatory procedures.

·Improved performance of team members resulting in high-quality meals produced daily.

School Bus Monitor

Greece, NY

Greece School District/Nov 2000 to Dec 2003

·Accompanied driver and children on bus route to keep students safe and protected.

·Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.

·Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.

·Protected students from physical and verbal bullying.

·Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.

·Implemented process to make sure students exited at correct stop and to proper guardians.

·Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.

·Spoke directly with each student to understand pressing needs. concerns or fears.

·Complied with state, local and federal laws regarding student confidentiality.

·Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.

·Helped drivers monitor and manage student actions to maintain bus safety.

·Explained bus rules to inform and educate passengers on policies and protocols.

·Monitored behaviors for safety violations and took steps to prevent further violations.

·Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.

·Conducted emergency bus evacuations using main and emergency doors.

·Provided immediate and level-headed response to medical and other emergencies.

EDUCATION AND TRAINING

GED

Greece Arcadia High School Apr1998

Greece, NY

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