Office Assistant Call Center
Resume:
Jennifer Gomes
Stockton, CA 95207
**************@******.***
Objective To obtain an administrative position with an established company that will utilize my skills and abilities as an administrative assistant /office manager. Skills Experienced in various aspects of office duties. Highly organized, proficient in Microsoft Office programs, office procedures, general database, customer service, call center and authorization agent. .
Work History
01/01 - Present Old Republic Home Protection - San Ramon, CA Call Center Authorization Agent
Responsible for taking calls for home warranty in the authorization department. Generate service request for technician to go assess plan holders major appliance and submit report to decide if it would need repair or replacement. Authorized work to be done if plan holders had enough funds for it. If it was over my limit called for managers approval. Sent to purchasing department to order parts or replacement of appliance. 12/19 – 12/20 Valdez Painting, Inc. Stockton, CA
Admin. Assistant
Assist senior estimator in typing up change orders, generated take offs, sending out wall samples, including all coatings for commercial buildings. Double checking all information is in detail within the emails to appropriate superintendents for review and approval. 10/19 - 12/19 Windwalkers Security Company - Acampo, CA Scheduler
Responsible for scheduling 120 employees for the greater Sacramento, Stockton, Modesto and Bay area. Entered all hours for payroll. On call 24/7 to ensure shifts were covered. 03/18 - 08/18 University of North Florida
Jacksonville, FL
Office Assistant
Generated regular and on call schedules, payroll for each week, registered new hires with orientation packets, set them up in their system for recording hours. Assigned key cards for proper buildings, and entered all information into their database for HR. 01/15 - 03/18 Labormax Staffing
Jacksonville, FL
Office Manager
Performed all front office duties that included, taking applications from potential employees and initiated cold calling for new customers. Wrote quotes for potential clients and filled orders. Insured both employee and customer were well taken care of and all expectations were met. Work tickets were generated and submitted for payroll each week. 08/16 – 10/16 Rapid Recovery Team
St. Augustine, FL
Office Assistant
Assisted the owner (customer) as a temporary assistant for hurricane Matthew cleanup. At the same time, coordinated our employees to their appropriate sites, helped them organize properties to ensure all materials arrived for the superintendents, and set up workers hours and payroll each week.
References provided upon request
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