Customer Service Data Entry
Resume:
Jacqueline Nunez
San Antonio, TX *****
***********.****@*****.***
Looking to be a part of a team that fosters an environment of compassion and ambition as well as growth within the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Special Education Aide
The Gathering Place - San Antonio, TX
June 2022 to Present
• Support the mission and design principles of the District.
• Embody TGP Collective norms.
• Support an assigned caseload of students with IEPs.
• Provide 1:1 and small group services to children based on their IEP.
• Support in all goals outlined in the IEP, which may include toileting, providing feeding support, and similar life skills.
• Work collaboratively with Special Education teachers to ensure IEP accommodations and modifications are implemented correctly in all classes.
• Work collaboratively with Special Education teachers to collect data and progress monitor how children are doing while working towards their individualized goals.
• Provide in-the-moment interventions and de-escalation as needed with students in special education.
• Work with all members of the student support team to provide multi-faceted support and care for children as we work to support the whole child at TGP.
• Support the social-emotional, behavioral, and academic growth of students.
• Collaborate with teachers, members of the TGP Collaborative, and School Leaders.
• Establish and maintain healthy working relationships with students.
• Participate in daily functions of the schools such as arrival and dismissal duties, lunch duties, recess monitoring.
• Attend critical school events such as Professional Development Days, school events for students, and school events for caregivers and/or community members as assigned.
• Meet professional obligations including timeliness and consistency in meeting deadlines, among all other policies outlined in the Staff Handbook.
• Compile, maintain and file all reports, records and other required documents. Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism - San Antonio, TX June 2021 to July 2022
• Managed a case load of 5 children, ages 18 months-12 years of age.
• Provided 1:1 therapy for children with ASD and other developmental disabilities.
• Create a fun, supportive, and encouraging environment.
• Implement educational programs and behavior interventions as designed by BCBA supervisor.
• Created a tracking scale based on research based, parent-suggested outcomes, including but not limited to communication, mobility, independence and behavior.
• Tracked and improved communication outcomes through the use of picture exchange outcomes (PECS) and voice output devices.
• Reduced problem behavior events through applied behavior analysis (ABA) interventions.
• Used positive reinforcement techniques to increase measures of independence and social interactions.
• Worked with promoting and fading interventions to encourage positive behaviors and integrate them into everyday life.
• Experience with Microsoft word, and google sheets.
• Experience with Central Reach
• Train incoming Behavioral Technicians on how to implement an ABA intervention
• Assist supervisor in overseeing clients progress.
• Suggest new goals for clients based on data to supervisor (BCBA).
• Communicate with supervisor on different methods and techniques that could benefit client progress. Team Lead Phlebotomist
CHRISTUS Health - San Antonio, TX
January 2021 to May 2021
• Knowledge of Meditech system
• Drawing 45 patients on a typical day
• Familiar with COVID 19 protocols
• Knowledge of send out packaging
• Knowledge of insurance and billing
• Packaged urine and stool specimens
• Prepared specimens for testing using a centrifuge
• Knowledge of special testing and how to perform special testing blood draws
• Conducted interviews for future employees
• Trained incoming employees on hospital protocols and shift duties
• Ordered supplies for laboratory
• Resolved any issues with nursing and doctor staff using effective communication skills.
• Manage shift and team throughout an 8+ hour shift
• Manage shift and team with optimism and motivation.
• Insurance verification for lab tests and procedures.
• Conduct interviews for potential employees.
Phlebotomist
University Medical Center & El Paso Psychiatric center - El Paso, TX January 2019 to December 2020
Performed laboratory procedures on Adult/Pediatric/Psychiatric patients.
• Knowledge of Emergency room level 1 trauma and procedures.
• Knowledge of EMR system
• Triage incoming patients, and administer vital signs
• Knowledge of proper injection sites/administrating injections
• Efficient IV placements
• Knowledge of Emergency Department procedures.
• I-stat testing
• Blood bank draws
• Placement and insertion of IVs
• Familiar with Electronic Health Records
• Processed laboratory orders
• Collected urine and stool specimens
• Performed capillary sticks when needed
• Collected blood cultures and other special tests
• Sent specimens to the main hospital and reference labs
• Do shift runs to the El Paso psychiatric center
• Work with acute and non-acute psychiatric patients
• Pick up lab specimens at the psychiatric center
• Follow specific protocol measures
• Assisted in other duties as directed by supervisor Sous Chef
West Texas Chophouse - El Paso, TX
May 2017 to January 2019
• Managing all aspects of kitchen, food prep and service operations alongside Executive Chef and General Manager.
• Interview potential candidates for BOH positions.
• Ensure that food orders were out in a timely manner.
• Ensure that kitchen staff and shift was ran smoothly.
• Create a successful kitchen environment with effective communication.
• Maintain profesional relationships with kitchen staff.
• Work various kitchen stations when kitchen staff fell behind.
• Responsible for accurate creation and presentation of all food items served to guests.
• Insure quality and accuracy in preparation of all menu items.
• Execute all paperwork associated with Chef position.
• Learn and be able to execute all kitchen positions effectively with the ability to teach, and assist staff members.
• Manage back of house labor.
• Responsible for ordering, stocking and managing inventory levels and quality.
• Knowledge of upscale dishes and presentations.
• Manage any extra responsibilities given by executive chef and general manager. Assistant Manager
Cheddar's Scratch Kitchen - El Paso, TX
November 2016 to April 2017
• Use effective and exceptional customer service.
• Interview potential employees
• Train new employees on kitchen policy and server policies
• Manage shift and team throughout a 8+ hour shift
• Check out employees on side work, and other shift duties before they leave
• Manage shift and team with optimism and motivation throughout the shift
• Pick up extra duties and help team during rush hours.
• Deal with customer concerns and questions appropriately.
• Schedule servers to designated FOH sections.
• Manage discounts, meal compensations.
• Approve of FOH duties at end of shift.
• Help servers run out food in timely manner.
• Follow and implement dress code policy for FOH employees.
• Overlook host stand and hostess duties.
• Use strategic techniques during rush hours to keep customers satisfied.
• Deal with any FOH conflict.
• Oversee FOH trainers.
• Conduct interviews for FOH employees.
• Data entry
• Inventory data
• Order inventory based on budget
Line Cook/Prep Cook/Server/Bartender
Cheddar's Scratch Kitchen - El Paso, TX
September 2015 to November 2016
• Prep cook and Line cook duties:
• Inspect and clean food prep areas, such as equipment and work surfaces to ensure safe and secure food handling processes.
• Ensure food is stored and cooked at correct temperature.
• Ensure freshness of food quality by keeping track of new food items and rotating stock.
• Weigh, measure and mix ingredients according to recipes.
• Season and cook food according to recipes.
• Prepared scratch meals to perfection, and customers satisfaction.
• Prep food for next shift.
• Be fast, diligent and efficient to ensure that meals get out on time.
• Server duties:
• Use Aloha system to place orders, and check out customers using cash and debit card system.
• Take down customer orders including drink beverages, appetizers, and entrees.
• Maintain cleanliness throughout the time of customers meal’s.
• Be able to maintain 4-6 tables at a time ranging from parties of 1-8.
• Walk customers to their appropriate seating. Accommodate if necessary.
• Track server board, and place customers accordingly.
• Maintain cleanliness of front area.
• Take To-Go orders over the phone, and answer all and any questions from customers.
• Use effective and exceptional customer service.
• Bartender:
• Prepare bar drinks
• Take down bar orders
• Fulfill drinks for servers
• Verifying age requirements
• Knowledge of traditional and classy drinks
• Processing bar payments
• Managing inventory
• Cleaning bar supplies
• Detail oriented
• Provide exceptional customer service
Education
Bachelor of Science in Psychology
Abilene Christian University - Abilene, TX
January 2021 to Present
High school diploma
Ysleta High School - El Paso, TX
August 2012 to June 2016
Vocational in Lab technician
PIMA MEDICAL INSTITUTE - El Paso, TX
Skills
• Excellent Communication Skills
• Anatomy Knowledge
• Computer Skills
• Medical Terminology
• Phone Etiquette
• Microsoft Word
• Customer service
• Leadership (3 years)
• Applied Behavior Analysis
• Autism Experience
• Laboratory Procedures
• Experience Administering Injections
• EMR Systems
• Developmental Disabilities Experience
• Conflict management
• Special Education
Languages
• English - Expert
• Spanish - Intermediate
Certifications and Licenses
CPR/BLS
December 2020 to December 2023
Registered Behavioral Technician
September 2021 to September 2022
First Aid Certification
Certified Educational Aide
October 2022 to October 2024
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