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Customer Service Data Entry

Location:
San Antonio, TX
Posted:
November 14, 2022

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Resume:

Jacqueline Nunez

San Antonio, TX *****

adtiyj@r.postjobfree.com

+1-915-***-****

Looking to be a part of a team that fosters an environment of compassion and ambition as well as growth within the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Special Education Aide

The Gathering Place - San Antonio, TX

June 2022 to Present

• Support the mission and design principles of the District.

• Embody TGP Collective norms.

• Support an assigned caseload of students with IEPs.

• Provide 1:1 and small group services to children based on their IEP.

• Support in all goals outlined in the IEP, which may include toileting, providing feeding support, and similar life skills.

• Work collaboratively with Special Education teachers to ensure IEP accommodations and modifications are implemented correctly in all classes.

• Work collaboratively with Special Education teachers to collect data and progress monitor how children are doing while working towards their individualized goals.

• Provide in-the-moment interventions and de-escalation as needed with students in special education.

• Work with all members of the student support team to provide multi-faceted support and care for children as we work to support the whole child at TGP.

• Support the social-emotional, behavioral, and academic growth of students.

• Collaborate with teachers, members of the TGP Collaborative, and School Leaders.

• Establish and maintain healthy working relationships with students.

• Participate in daily functions of the schools such as arrival and dismissal duties, lunch duties, recess monitoring.

• Attend critical school events such as Professional Development Days, school events for students, and school events for caregivers and/or community members as assigned.

• Meet professional obligations including timeliness and consistency in meeting deadlines, among all other policies outlined in the Staff Handbook.

• Compile, maintain and file all reports, records and other required documents. Registered Behavior Technician (RBT)

Action Behavior Centers - ABA Therapy for Autism - San Antonio, TX June 2021 to July 2022

• Managed a case load of 5 children, ages 18 months-12 years of age.

• Provided 1:1 therapy for children with ASD and other developmental disabilities.

• Create a fun, supportive, and encouraging environment.

• Implement educational programs and behavior interventions as designed by BCBA supervisor.

• Created a tracking scale based on research based, parent-suggested outcomes, including but not limited to communication, mobility, independence and behavior.

• Tracked and improved communication outcomes through the use of picture exchange outcomes (PECS) and voice output devices.

• Reduced problem behavior events through applied behavior analysis (ABA) interventions.

• Used positive reinforcement techniques to increase measures of independence and social interactions.

• Worked with promoting and fading interventions to encourage positive behaviors and integrate them into everyday life.

• Experience with Microsoft word, and google sheets.

• Experience with Central Reach

• Train incoming Behavioral Technicians on how to implement an ABA intervention

• Assist supervisor in overseeing clients progress.

• Suggest new goals for clients based on data to supervisor (BCBA).

• Communicate with supervisor on different methods and techniques that could benefit client progress. Team Lead Phlebotomist

CHRISTUS Health - San Antonio, TX

January 2021 to May 2021

• Knowledge of Meditech system

• Drawing 45 patients on a typical day

• Familiar with COVID 19 protocols

• Knowledge of send out packaging

• Knowledge of insurance and billing

• Packaged urine and stool specimens

• Prepared specimens for testing using a centrifuge

• Knowledge of special testing and how to perform special testing blood draws

• Conducted interviews for future employees

• Trained incoming employees on hospital protocols and shift duties

• Ordered supplies for laboratory

• Resolved any issues with nursing and doctor staff using effective communication skills.

• Manage shift and team throughout an 8+ hour shift

• Manage shift and team with optimism and motivation.

• Insurance verification for lab tests and procedures.

• Conduct interviews for potential employees.

Phlebotomist

University Medical Center & El Paso Psychiatric center - El Paso, TX January 2019 to December 2020

Performed laboratory procedures on Adult/Pediatric/Psychiatric patients.

• Knowledge of Emergency room level 1 trauma and procedures.

• Knowledge of EMR system

• Triage incoming patients, and administer vital signs

• Knowledge of proper injection sites/administrating injections

• Efficient IV placements

• Knowledge of Emergency Department procedures.

• I-stat testing

• Blood bank draws

• Placement and insertion of IVs

• Familiar with Electronic Health Records

• Processed laboratory orders

• Collected urine and stool specimens

• Performed capillary sticks when needed

• Collected blood cultures and other special tests

• Sent specimens to the main hospital and reference labs

• Do shift runs to the El Paso psychiatric center

• Work with acute and non-acute psychiatric patients

• Pick up lab specimens at the psychiatric center

• Follow specific protocol measures

• Assisted in other duties as directed by supervisor Sous Chef

West Texas Chophouse - El Paso, TX

May 2017 to January 2019

• Managing all aspects of kitchen, food prep and service operations alongside Executive Chef and General Manager.

• Interview potential candidates for BOH positions.

• Ensure that food orders were out in a timely manner.

• Ensure that kitchen staff and shift was ran smoothly.

• Create a successful kitchen environment with effective communication.

• Maintain profesional relationships with kitchen staff.

• Work various kitchen stations when kitchen staff fell behind.

• Responsible for accurate creation and presentation of all food items served to guests.

• Insure quality and accuracy in preparation of all menu items.

• Execute all paperwork associated with Chef position.

• Learn and be able to execute all kitchen positions effectively with the ability to teach, and assist staff members.

• Manage back of house labor.

• Responsible for ordering, stocking and managing inventory levels and quality.

• Knowledge of upscale dishes and presentations.

• Manage any extra responsibilities given by executive chef and general manager. Assistant Manager

Cheddar's Scratch Kitchen - El Paso, TX

November 2016 to April 2017

• Use effective and exceptional customer service.

• Interview potential employees

• Train new employees on kitchen policy and server policies

• Manage shift and team throughout a 8+ hour shift

• Check out employees on side work, and other shift duties before they leave

• Manage shift and team with optimism and motivation throughout the shift

• Pick up extra duties and help team during rush hours.

• Deal with customer concerns and questions appropriately.

• Schedule servers to designated FOH sections.

• Manage discounts, meal compensations.

• Approve of FOH duties at end of shift.

• Help servers run out food in timely manner.

• Follow and implement dress code policy for FOH employees.

• Overlook host stand and hostess duties.

• Use strategic techniques during rush hours to keep customers satisfied.

• Deal with any FOH conflict.

• Oversee FOH trainers.

• Conduct interviews for FOH employees.

• Data entry

• Inventory data

• Order inventory based on budget

Line Cook/Prep Cook/Server/Bartender

Cheddar's Scratch Kitchen - El Paso, TX

September 2015 to November 2016

• Prep cook and Line cook duties:

• Inspect and clean food prep areas, such as equipment and work surfaces to ensure safe and secure food handling processes.

• Ensure food is stored and cooked at correct temperature.

• Ensure freshness of food quality by keeping track of new food items and rotating stock.

• Weigh, measure and mix ingredients according to recipes.

• Season and cook food according to recipes.

• Prepared scratch meals to perfection, and customers satisfaction.

• Prep food for next shift.

• Be fast, diligent and efficient to ensure that meals get out on time.

• Server duties:

• Use Aloha system to place orders, and check out customers using cash and debit card system.

• Take down customer orders including drink beverages, appetizers, and entrees.

• Maintain cleanliness throughout the time of customers meal’s.

• Be able to maintain 4-6 tables at a time ranging from parties of 1-8.

• Walk customers to their appropriate seating. Accommodate if necessary.

• Track server board, and place customers accordingly.

• Maintain cleanliness of front area.

• Take To-Go orders over the phone, and answer all and any questions from customers.

• Use effective and exceptional customer service.

• Bartender:

• Prepare bar drinks

• Take down bar orders

• Fulfill drinks for servers

• Verifying age requirements

• Knowledge of traditional and classy drinks

• Processing bar payments

• Managing inventory

• Cleaning bar supplies

• Detail oriented

• Provide exceptional customer service

Education

Bachelor of Science in Psychology

Abilene Christian University - Abilene, TX

January 2021 to Present

High school diploma

Ysleta High School - El Paso, TX

August 2012 to June 2016

Vocational in Lab technician

PIMA MEDICAL INSTITUTE - El Paso, TX

Skills

• Excellent Communication Skills

• Anatomy Knowledge

• Computer Skills

• Medical Terminology

• Phone Etiquette

• Microsoft Word

• Customer service

• Leadership (3 years)

• Applied Behavior Analysis

• Autism Experience

• Laboratory Procedures

• Experience Administering Injections

• EMR Systems

• Developmental Disabilities Experience

• Conflict management

• Special Education

Languages

• English - Expert

• Spanish - Intermediate

Certifications and Licenses

CPR/BLS

December 2020 to December 2023

Registered Behavioral Technician

September 2021 to September 2022

First Aid Certification

Certified Educational Aide

October 2022 to October 2024



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