Customer Service Representative
Resume:
BHUPINDER KAUR
adtixp@r.postjobfree.com
CORE COMPETENCIES
Fast Learner. Organized. Excellent Customer Service and Interpersonal skills. Self- motivated. Works well within a team. Quick learner. Ability to gather and translate complex requirements into workable solutions. Successful in evaluating and ensuring overall goals are met. EXPERIENCES AND ACHIEVEMENTS
Handee-Hugo's October 2020-Till Present Customer Service Representative/ Cashier responsible for
1)Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2)Assist customers by providing information and resolving their complaints. 3)Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
4)Establish or identify prices of goods, services or admissions, and tabulate bills using calculators, cash registers, or optical price scanners. 5)Greet customers entering the establishment.
6)Answer customers' questions and provide information on procedures or policies. 7)Calculate total payments received during a time period, and reconcile this with total sales. 8)Process merchandise return and exchanges.
9)Monitor checkout stations to ensure that they have adequate cash available and that they are staffed properly.
10)Assist with duties in other areas of the store. 11)Maintain clean and orderly checkout areas and complete other general cleaning duties.
12)Sort, count and wrap currency and coins.
13)Stock shelves and mark price on shelves and items. 14)Compute and record totals of transactions.
15)Cash checks for customers.
Austin Foods November 2019-September 2020
1) Worked as Machine operator dealing with OPM
2) Worked as Machine operator over Rap packing and Robotic Box maker too 3) Assembly line packer responsible for cleaning and shipping containers. Also labeling and packaging of items.
Ross February-July 2019
1. Customer Service Associate
2. Merchandise Inventory
3. Intake and organization of merchandise to ensure customer satisfaction and to meet store goals within required deadlines.
Idea Telecommunication 2010 2016
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Primary Responsibilities
1. Resolve customer complaints via phone, email, mail, or social media. 2. Use telephones to reach out to customers and verify account information. 3. Greet customers warmly and ascertain problems or reason for calling. 4. Cancel or upgrade accounts.
5. Assist with placement of orders, refunds, or exchanges. 6. Advise on company information.
7. Take payment information and other pertinent information such as addresses and phone numbers.
8. Place or cancel orders.
9. Answer questions about warranties or terms of sale. 10. Act as the company gatekeeper.
11. Suggest solutions when a product malfunctions. 12. Handle product recalls.
13. Attempt to persuade customer to reconsider cancellation. 14. Inform customer of deals and promotions.
15. Sell products and services.
16. Utilize computer technology to handle high call volumes. 17. Work with customer service manager to ensure proper customer service is being delivered.
18. Close out or open call records.
19. Compile reports on overall customer satisfaction. 20. Read from scripts.
21. Handle changes in policies or renewals.
PROFESSIONAL QUALIFICATION
Diploma in Library Science
High School
GED
Computer skilled
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