Customer Service Personal Assistant

Michere Brittlebank **********@*****.***

*** ****** ******, ***. ** Brooklyn, NY 11207 929-***-****

Summary Of Qualifications

Highly talented, detail-oriented, efficient, and organized professional with more than 10 years of experience in administrative operations. Capable of implementing and enhancing operational procedures to ensure maximum efficiency – implementing more efficient handling of customer inquiries. Highly trustworthy, discreet, and ethical while possessing strong communication skills to work well under pressure. Reputation as a self-directed professional with excellent customer service and people skills. Excellent in decision making, time management, self-motivation, conflict resolution, leadership, teamwork, and creativity in problem solving.

Professional Experience

Patient Care Associate Certification (PCT) Maimonides Medical Centre

Peripheral Phlebotomy Brooklyn, NY

EKG Technician August 2022 - Current

Basic life Support

Take vital signs and write them down on a medical chart.

Assist with test sample collection

Transport patient from the operation room, labs, and examining space

Upload insurance data and patient papers into the EMR

Assign ICU division by the administration to ensure the quality of care and promote patient experience

Helps patients who require assistance moving or standing

Communicates the patient’s preferences to the nurse and physicians

Feeds patients and ensures they adhere to particular dietary requirements

Assists persons and administers medicines as needed

Lifts and moves patients to avoid bedsores

Patient Care Associate Certification (PCA) King County Hospital

Brooklyn, NY

April 2020 - Current

Peripheral Phlebotomy

EKG Technician

Basic life Support

Take vital signs and write them down on a medical chart.

Assist with test sample collection

Transport patient from the operation room, labs, and examining space

Upload insurance data and patient papers into the EMR

Assign ICU division by the administration to ensure the quality of care and promote patient experience

Helps patients who require assistance moving or standing

Communicates the patient’s preferences to the nurse and physicians

Feeds patients and ensures they adhere to particular dietary requirements

Assists persons and administers medicines as needed

Lifts and moves patients to avoid bedsores

Independent Cleaning Contractor November 2019- March 2020

Medical office. Queens, New York

Dental Facilities. Manhattan, New York

Churches. Brooklyn, New York

Large office space

Private homes and Private Facilities

Responsible for all maintenance duties including sweeping and mopping floors.

Performed a variety of interior and exterior duties on a contractual basis for clients.

Cleaned and sanitized bathrooms and refilled towel and paper dispensers. Provided general industrial cleaning duties including carpet cleaning, vacuuming, and window cleaning. Collected and disposed of trash and other refuse in proper receptacles. Created an efficient cleaning routine. Demonstrate the ability to work independently. Properly use general cleaning chemicals and equipment

Art Collector Brooklyn, NY

Personal Assistant November 2011 – October 2019

Assist in communicating to clients and implementing effective marketing techniques and strategies. Monitor inventory/orders coming from clients, and update the details needed to process transactions. Experience with superior skills in negotiation of deals and contracts relating to inventory of assets. Solve problems and protect confidentiality while working in highly demanding, upscale environments.

Child Care Provider May 2011 – June 2019

Highly dependable and adaptable babysitter with an exemplary record of parent and child satisfaction.

Friendly and disciplined individual with 6+ years extensive experience in nurturing and developing children of different ages [newborn, toddlers and school aged children]. Prepare food recipe and meals for children in line with nutrition. Arrange activities, games and daily trips to give exercise and fun. Take compete responsibility of children in absence of parents, and perform light housekeeping duties.

Scarborough General Hospital Trinidad and Tobago

Environmental Service Aide August 2009 - September 2011

Dedicated Environmental Service Aide who has a comprehensive understanding of the ways to clean and sterilize a hospital room. Adept at maintaining an accurate cleaning log utilizing cleaning chemicals and being responsible for a regular cleaning schedule. Specializes in large hospitals and large clinics. Physically fit and able to do heavy lifting. Dedicated to creating a clean environment. Able to maintain accurate cleaning logs. Exceptionally strong team player. Willing to work any shift and work long hours. Extremely familiar with health guidelines and utilizing the proper cleaning chemicals. Assisted in cleaning surgical room and surgical equipment using hospital guidelines. Responsible for maintaining cleaning schedule and logging each cleaning.

Worked with surgical staff to make sure that each surgical room was prepared for procedures. Responsible for maintaining cleaning schedule for operating rooms and vacant patient rooms. Assisted in maintaining cleaning supplies log and ordering new cleaning supplies products. Assisted in moving equipment from room to room and sterilizing surgical equipment.

Sandy Point Hotel Crown Point, Tobago

Receptionist July 2007 – April 2009

Possessed strong knowledge and proven efficiency in providing service to guests in a timely fashion. Provided compassionate service that was fair and easy via strong organizational skills as well as time management skills. Provided world-class customer service by thanking guests with genuine appreciation. Revamped filing system. Customers were unhappy because wait times were long. Reorganized the filing system, which improved office efficiency and customer service by overhauling a haphazard filing system.

Guyana Power and Light Guyana

Customer Service Clerk May 2006 – May 2007

Experienced in answering incoming customer phone calls with questions in regards to customer bills. Started, stopped, or transferred customer accounts. Setup payment arrangements on assigned accounts. Provided excellent customer service to all customers; managed multiple priorities and service levels.

Certifications

London Examination General Certificate of Education

Botswana General Certificate of Secondary Education

Certificate in Introduction to Computer and Computer Operations

Certificate Junior Achievement Botswana Business Basics

Education

University of Guyana Guyana

Industrial Relations and Management 2001 – 2005

Medgar Evers College Brooklyn New York

Associates in Science January 2018- June 2020

General Biology I. January 2019

Human Anatomy & Physiology II

Pathogenic MicroBiology & Immunity

General Biology I Lab

General Biology II Lab

Anatomy & Physiology Lab II

Pathogenic MicroBio & Immunity

Basic Physics

Chemistry for Health Professionals and Lab

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