Entry Clerk Service Representative
Resume:
Cynthia Benavides
Stockton, CA *****
********@*****.***
Bilingual Legal studies graduate committed to efficiency and effectiveness through developing processes and streamlining procedures. Experienced customer service representative with a proven history in health care call centers with great financial and retail customer service skills. Multitasker and good at managing multiple assignments while meeting tight deadlines. Customer service experience from several business settings such as Health care plan companies, Credit card companies, Collection Agencies, Data entry clerk and sales positions in the retail field. Good background as a Spanish Interpreter and reliable in project completions. Responsible with a passion for hard working and good work ethics.
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Work Experience
Seasonal Personal Driver -PVD
UPS - Fremont, CA
November 2021 to Present
I am working for UPS as a driver in my personal vehicle but the job is seasonal and just ended. I am looking for a long- term job as a driver. I also know how to drive standard manual transmission.
Spanish Interpreter
Hanna's interpreting services - Spring Valley, CA
January 2013 to Present
Address: 10783 Jamacha Blvd Ste 8, Spring Valley, CA 91978
Phone: 619-***-****
Dates: 01/13-current (on call if I am available)
Job title: Spanish Interpreter
Duties: on call as a Spanish interpreter for Social Security Disability medical center
Eligibility Worker
Human Services Agency - Stockton, CA
January 2020 to December 2020
Assisted clients with applying for county programs such as Food stamps, Cash aid and Medical insurance by collecting their income and legal documents to determine if they are eligible for these assistance programs.
Customer Service Representative
Health Plan of San Joaquin - French Camp, CA
July 2018 to January 2019
Address: 7751 S Man they Rd, French Camp, CA 95231
Phone: 209-***-****
Dates: 07/2018-01/2019
Job Title: Customer Service Representative
Duties: Member services representative who assisted members with PCP changes, filing appeals and grievances, ID card replacements, verifying eligibility and benefits. Verified authorization statuses for providers, claims statuses, appeals statuses, assisted pharmacies with medication authorizations and rejections, interpreting services requests, transportation coordinator, social workers transfers and case workers inquiries etc.
Manager: Eric Reightmeyer
Correct spelling to Freighter?
Customer Service Representative
Old Republic Home Protection/Aerotek Temp Agency - San Ramon, CA
June 2018 to July 2018
Address: 2440 Camino Ramon Ste 100, San Ramon, CA 94583
Phone: 925-***-****
Dates: 06/18-07/18
Job Title: Customer Service Representative
Duties: Assisted home owners with requesting a service call with their Home Warranty. Informed them of the name and phone number of the company that was going to come out a service their home on the issue they were having and also advising them of the trade call fee.
Shift Coordinator
El Torito Real Mex Restaurants Inc - Stockton, CA
October 2012 to May 2016
Address: 2593 W March Lane
Stockton CA 95207
Phone number: 209-***-****
Dates: 10/12-05/16
Job Title: Shift Coordinator
Duties: Supervised the employees making sure that they were following the correct regulatory guidelines. Making sure that the food in the restaurant was being served correctly and temperatures were right. Making sure that it was all sanitary and pleasing and assisting the customers with their needs and requests. At the end of the shift I completed a full report of all sales and making sure we balanced and all liquor sales in the bar were in order as well.
Manager: Adolfo Sanchez
Hanna Interpreting services
Debt Collector
Diversified Collection Agency - Lathrop, CA
January 2011 to February 2012
Duties: skiptracing and collecting payments for defaulted student loans for the federal government and IRS
Manager: Bryan Umpad
Customer Service Representative
AARP Medical center - Stockton, CA
January 2009 to January 2011
Teletech
Address: 6221 West Ln Stockton CA, 95210
Phone number: 209-***-****
Dates: 01/2009-01/2011
Job Title: Customer Service Representative
Duties: Assisted people that were over 65 years old in enrolling with AARP, helped members with prescription questions and eligibility inquiries as well as prices for enrollment.
Manager: Janet Gonzales
Travel Agent
Carlson Leisure Travel Services - Boise, ID
January 2007 to January 2008
Credit card companies redemption center)
Address: 9300 W Overland Rd, Boise, ID 83709
Phone: 208-***-****
Dates: 01/2007-01/2008
Job Title: Travel Agent
Duties: Assisted credit card holders with redeeming their worldpoints and miles saved on their cc account for travel. Booked air flight tickets and car rentals as much as hotels reservations for card holders. Bank of America, American Express and Discover were some of the credit card companies that we serviced.
Manager: Mary Ellen Andrus
Accounting Data entry clerk
Valentine and Kebartas Collection Agency INC - Caldwell, ID
January 2006 to January 2007
Address: 524 Clevland Blvd., Suite 201 Caldwell, ID 00008-3605
Phone number: 208-***-****
Dates: 01/2006-01/2007
Job Title: Accounting Data entry clerk
Duties: entered all payments made by debtors into a spreadsheet and balanced our payments entered with the ones that were approved and made sure that all payments and credit card numbers were saved into our system.
Education
Medical Assistant Certificate
Boston Reed College - Sacramento, CA
August 1998
Associate in Arts in Legal Studies
Humphreys University - Stockton, CA
High School Diploma
Edison Almos High School - Stockton, CA
Commercial Driver's Licenses
Skills
Do you have any of these top skills employers are looking for?
Vital Signs
EMR Systems
Medical Records
Venipuncture
Medical Scheduling
Commercial Driving
Valet Parking
Brake Repair
Dismiss
Bilingual Spanish
Interpretation
Translation
Multilingual
Manual Transmission Experience
Spanish
English
Medical terminology
Experience Administering Injections
Patient Care
Communication skills
Bilingual
Customer service
Languages
Spanish
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Expert
Certifications / Licenses
CDL
Driver's License
Additional Information
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