Executive Director Program Assistant
Resume:
Stephanie Chapusette-Desir
Brooklyn NY *****
***************@*****.***
www.linkedin.com/in/StephanieChapusetteDesir
SUMMARY OF QUALIFICATIONS:
●Knowledge of DOH guidelines in Adult Care Facilities, Operations of Adult Care Facilities
●Knowledge of community resources and counseling/social work practices with HRA recipients and seniors.
●Excellent communication and problem-solving skills.
●Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.
●A strong sense of and respect for confidentiality involving both clients and fellow employees.
●Ability to work in a variety of settings with culturally diverse families and communicates with the ability to be culturally sensitive and appropriate.
●MS Office, Rusty Brick, HRA/DTS, HRA/NYCWAY, ACCESS, DHS/CARES, DFTA/ PEERPLACE, CompuCare, Point Click Care.
EDUCATION:
John Jay College of Criminal Justice, New York, NY
Master of Public Administration, HRA/ Management and Operations, August 2021
NYC College of Technology, Brooklyn, NY
Bachelor of Arts, Health Services Administration, June 2017
Associates in Liberal Arts and Sciences, June 2015
EXPERIENCE:
The Bristal Assisted Living at East Meadow 01/2022-Present
Executive Director
Create and maintain an atmosphere of caring, stability, and peace where the personal dignity of Residents is supported, and the Residents are encouraged to live as closely as possible/practical to how they had been accustomed.
Maintain staff morale and loyalty at a high level, by authorizing employee events, keeping staff well informed and interpreting personnel policies. Create an open-door policy for staff by allowing the time to be available for meetings, conferences, and concerns. Determine or oversee the determination of quality and maintenance of staffing levels, employee files, and adherence to Federal, State, and local labor regulations. Delegate responsibility and authority to other facility staff where appropriate.
Management of the entire facility’s operations, including physical space, staff, resident relations, community relations, marketing, food service, housekeeping, activities, and wellness. Oversee the management of all buildings and grounds in a manner consistent with management policies, safety considerations and regulatory requirements through oversight and follow up of the preventative maintenance systems and programs and frequent inspections.
Maintain timely financial/marketing reporting to the Corporate Office regarding various statistical reports including but not limited to census and turnover. Provide input and assist with the preparation of the operating and capital budgets.
Woodhaven Home for Adults at The W Group 07/2021-12/2021
Administrator
Analyzing and enforcing rules and regulations to safeguard resident’s health and safety and to protect their personal and property rights.
Establishing and implementing resident care policies, personnel policies, and other policies to maintain the safe, efficient operation of the facility and adherence to appropriate laws and regulations.
Maintain staffing adequate in number and training to support the facility’s mission. Personally oversee hiring and firing of Department Heads and Staff.
Evaluate and implement, as appropriate, any recommendations from the organization’s committees and/or consultants.
Serve as initial point of contact within the agency for human resources matters and provides guidance to senior management.
Works with senior management to create and revise HR policies and procedures.
Participate in recruitment for exempt and non-exempt positions by drafting internal and external job postings, screening resumes and applications, and scheduling interviews.
Conduct pre-employment screenings on prospective employees, including background checks, telephone, and email reference checks.
Maintain ongoing liaison within Governing Body and within medical, nursing, and other professional supervising staff through regular scheduled meetings and periodic reports.
Assure that building grounds are maintained in a safe and aesthetic condition by periodic visual inspections.
Be knowledgeable of labor relations; handle union contract negotiations, appropriate grievances, etc.
Ensure that all required reports are prepared and submitted to the appropriate agencies.
The Bristal at North Woodmere 09/2020- 07/2021
Assistant Administrator
Manages the entire facility’s operations, including physical space, staff, resident relations, community relations, marketing, food service, maintenance, housekeeping, activities, and wellness (in absence of, and coordination with, the Executive Director).
Oversees the management of entire building and grounds in a manner consistent with management policies, safety considerations and regulatory requirements through oversight and follow up of the preventative maintenance systems and programs and frequent inspections.
Maintains and updates knowledge of governmental statutes and regulation affecting operations of the facility in order to meet continued licensure, registration, and certification of the facility.
Assists Executive Director in monitoring quality and maintenance of staffing levels, employee files, and adherence to Federal, State, and local labor regulations. Delegate responsibility and authority to other facility staff where appropriate.
Assists Executive Director with interviewing, hiring and training of personnel as requested.
Assists Executive Director, and guide Department Directors, with corrective action/disciplinary counseling of staff as necessary.
Assists in maintaining staff morale and loyalty at a high level, by helping to coordinate, and participating in, employee events, keeping staff well informed and interpreting personnel policies appropriately. Create and maintain an “open-door” atmosphere for staff by allowing the time to be available for meetings, conferences and concerns.
Works closely with Executive Director in support of any community marketing initiatives. Assist Executive Director in establishing and maintaining liaison relationships and communications with area hospitals, social service agencies, mental health agencies, etc.
Wayside Out-Reach Development 10/2019- 09/2020
Director of Tompkins Park Senior Center and Louis Armstrong Social Club
Oversees the day-to-day operations of the senior center with over 1000 members
Maintains health promotions activities and linkages with community organizations
Oversees the congregated meals, education and recreational activities while ensuring a diverse and educational cultural programming
Oversees 15-20 staffs including assistant director, program assistant, kitchen staffs, Title IV workers and several volunteers
Coordinates and prepares training sessions for staff and volunteers
Monitors funder contracts and private funds to ensure compliance with contract requirements
Compiles needed statistic, prepares reports and monitors PTO balances and schedule and secure coverage
Wayside Out-Reach Development 2/2019-10/2019
Assistant Director of Meals on Wheels
Directs and ensures effectiveness of program’s daily operations including incident management. In emergency situations, responds to the scene and provides leadership.
Meets daily with and provide task supervision for the Program Assistant and drivers
Coordinates with other program staff to ensure quality customer service and client satisfaction
Reviews route sheets daily to ensure accurate documentation by the delivery staff. Review and restructure delivery routes quarterly to optimize delivery
Trains, supervises and evaluates delivery staff. Monitor PTO balances and schedule and secure coverage
Maintains and oversees outcome measurements and statistics
Fulfills duties and responsibilities of the Program Director in their absence
Catholic Charities of Brooklyn and Queens 06/2018-02/2019
Case Manager II
●Provides case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services.
●Works out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract. Provide and/or assure that each case assigned receives regular visits and contact as needed.
●Ensures that referrals are made to appropriate internal and external services as required to meet the consumer’s/family’s needs. Follow-up on referrals you make on behalf of a consumer/family and respond to all referrals made to you/your program.
●Timely, accurate submission of financial assistance requests with the approval of supervisory staff
Jewish Community Council of Greater Coney Island, Brooklyn, NY 05/2017-06/2018
Case Manager
●Provides guidance and monitor participants’ activities including daily attendance records, processing participant timesheets. Investigate complaints and lead conflict resolution efforts. Help participants identify resources; write letters of reference when applicable. Ensure that every participant has a career oriented, constructive assignment.
●Develops internship placements with NYC’s nonprofit organizations.
●Finds mandated internship placements for students in accordance with HRA and JCCGCI procedures.
●Assists participants with understanding their rights and responsibilities.
●Conducts quarterly performance evaluations and statistical and narrative reports upon request
Cross County Savings Bank, Brooklyn, NY 05/2015-06/2017
Teller Supervisor
●Manages vault and conducted monthly audits
●Implements corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report.
●Trains and instructs tellers in job duties and company policies
●Prepares and issues work scheduled, deadlines and duty assignments to teller staff
●Assists tellers when balancing problems occurred using knowledge of common errors
●Ensures due diligence procedures compliance were followed in regard to suspicious activities of large currency transactions.
●Ensures supply of money for banking center needs were met based on cash limits and business demands. Balanced and replenished the ATM
●Monitors and reviews banking center security procedures, and controlled access to vault and teller cash drawers
●Promotes the bank’s products and services by consistently cross-selling at every opportunity
Partners in care, NY, NY 06/2010- 05/2015
Home Health Aide
Assists elderly with daily living activities and safety awareness
●Manages medical appointments for clients efficiently
●Schedules for transportation
●Records keeping and reporting of obvious health complications on a daily basis
●Keeps a neat and tedious work area to enhance performance.
Contact this candidate