Personnel Manager Customer Service

Lisa

Anderson

Cookeville, Tennessee

931-***-****

**************@*****.***

Lisa Reynolds LinkedIn

Human Resource Generalist with 8+ years’ experience assisting with and fulfilling organizational staffing needs and requirements. A proven track record of using my excellent communication and organizational skills to lead and improve the HR departments, recruit candidates, promote internally, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven, and highly self-motivated. Strong negotiating skills, business acumen, and able to work independently.

Experience

2013- PRESENT

Human Resource Generalist/Cobb-Vantress Deer Lodge TN 37726

Coach and develop the Dry Creek Farm leadership team on employee relations, talent development, and performance management.

Serves as the liaison between team members, operations, payroll, and corporate human resources by answering questions, interpreting, and administering company policies.

Manage all aspects of staffing requirements including the recruitment, selection, and promotion process for all hourly and salaried openings (including interns); acts as the main point of contact for temporary staffing agencies; build relationships with local colleges, Chamber of Commerce, or other resources in the area to attract talent.

Manage leaves of absence (FMLA/short-term disability), conduct new hire orientations, and assist employees with all aspects of benefit administration, including open enrollment.

Handles employee relations issues (work complaints, harassment allegations, other employee concerns, etc.) in accordance with company standards and applicable laws.

Administer the local compensation program in accordance with company practices.

Maintains accurate and up to date employee related data in HRIS and other applicable systems/files.

Weekly payroll processing

Assist in organizing and running the annual safety and compliance training.

SEPTEMBER 1990 – OCTOBER 2013

Personnel Manager, Customer Service Manager, Department Manager/Wal-Mart

Ability to act with limited guidance and solve practical problems; exercises good judgment and solid decision-making skills.

Excellent communication skills, both written and verbal, with the ability to express ideas, problems, and solutions with clarity.

Ability to build trust with employees; builds relationships throughout the organization at all levels.

Objectively coach leaders and team members through complex, difficult, and sensitive issues.

Ability to define problems, collect data, establish facts, and make recommendations that effectively resolve problems by using judgment that is consistent with policies, standards, and state/federal regulations.

Effective project management skills with the ability to adapt to changing priorities with ease and composure while continuing to meet deadlines.

Articulates the appropriate responses to employee questions and issues using empathy and credibility;

Ability to maintain confidentiality and deal appropriately with sensitive issues.

Skills

Proficiency in Workday, MS Word, Excel, PowerPoint, and Outlook.• Team player • Excellent time management skills • Conflict Management • Leadership, Safety & Compliance Training • Investigation of Harassment and Discrimination claims

Education

MAY 1991

Alvin C. York /Diploma. Jamestown, TN

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