Customer Service Representative
Resume:
Betty Rosser
Customer Service/Production
Marietta, GA 30062
***********@*****.***
To obtain a challenging position utilizing customer service and creative expertise experience. Skills & Experience:
● 10 + years of customer service experience
● Ten years of accounting experience
● Proficient in AMIPRO, FREELANCE GRAPHICS, LOTUS 1-2-3, MICROSOFT WORD
● POWERPOINT, ACCESS, LOTUS NOTES, SAP and EXCEL, ADOBE, PAINTBRUSH
● PHOTOSHOP CS4 Version 11.0
● Able to analyze problems and initiate creative solutions
● Excellent time management skills
● Effective working independently and as a team member//team player and morale builder
● Team Leader skills and Community Organization Leader//experience working with volunteers
● Non-profit/Fundraising experience
Basic embroidery skills - setting up hoops, cutting embroidery excess threads Authorized to work in the US for any employer
Work Experience
Gift Maker - Production - Assistant Floor Mgr. 6th CAN YOU IMAGINE - Marietta, GA
August 2016 to Present
Presently working full-time
Directs flow of gifts in production
Project coordination in processing
large quantity gift orders
Hand make and prepare high-end quality gifts
Attention to detail and quality required while processing gift carts Fast paced and deadline driven production environment Pull merchandise from the warehouse and prepare/count for production gift carts Ability to push, pull, lift materials and carry objects Ability to multitask, keep busy and make myself valuable by assisting and being flexible when and where needed in the production area
JANITORIAL /CLEANING DUTIES
• Contracted outside of job cleaning building once a week .
• Includes cleaning kitchen area, bathrooms, production work area and offices, taking out trash, sweeping and mopping.
ONE MAIN FINANCIAL /Commercial Cleaning in Woodstock, Ga.
• Contracted to clean office twice a week
• Includes cleaning bathroom., kitchen area, wiping desk areas, emptying trash, taking out trash, sweeping, cleaning windows and vacuuming.
Retail Staffing Associate
THE HOME DEPOT - Atlanta, GA
December 2014 to June 2015
August 2015 - October 2015
● Inbound Call Center
● Process phone screens and Structured Interview Guides for potential Home Depot candidates Call Center Customer Service Representative/Logistics Assistant/Team Lead SMART MARKETING, INC - Duluth, GA
April 2007 to October 2013
EDI processor for accounts payable special contracts
• Process outgoing mail - USPS, Fed Ex, UPS, etc. on a daily basis.
• Process Artwork for Pad Printing Department
• Answered phones, respond to customer requests and be multi-task oriented Provided customers with product information; Communicated with customers and vendors through telephone and email contact
• Upsold products and services
• Transferred customer calls to appropriate staff
• Generated and sent orders to Vendors
• Identify, research and resolve customer issues using the computer system and outside vendors
• Follow-up on customer inquiries not immediately resolved
• Researched billing issues and misapplied payments in Logistics and Customer Service Depts.
• Recognize, document and alert the supervisor of trends in customer calls
• Recommend process improvements on an ongoing basis
• Utilize internet marketing and merchandising experience to help grow the online business
• Acted as consultant for wedding favors and baby gifts to find the best product for the customer's event
• Knowledge of RF scan gun, inventory counting, and assembly experience
• Contacted our freight broker network to quote shipping costs
• Organized and excellent at recording documentation
• Performed outbound calls and emails alerting customer of order changes and problems
• Sold product and placed customer orders in computer system in-house shopping cart module
• Basic embroidery skills acquired - assisting with hoop set up, cutting threads on backing and folding and packaging finished product
Customer Service Representative
DuPont - Kennesaw, GA
April 2003 to March 2006
Handle internal and external customer service requests (consumers, retailers, mills and marketing personnel)
● Received and recorded lab test results and reports from independent cleaners and/or inspectors
● Obtain product information and use to relay to prospective INVISTA consumers
● Coordinate merchandising aids and literature ordering activities for INVISTA fiber, resin, and intermediates business
● Interact with business partners, Direct Marketing Specialist, and coordinators to assist in developing program guidelines
● Post quotes and drawings on bulletin board on a bi-weekly basis. Customer Service Representative
HEWLETT PACKARD - Atlanta, GA
June 1989 to April 1999
Received incoming telephone calls from a wide range of external and internal customers
● Created files and /or claims where applicable
● Directed calls to proper channel or provide information as required
● Maintained current, easily accessible, up-to-date library of wide range of product and warranty information
● Diffused irate callers using courtesy, tact and understanding and turn the solution of a customer problem into an opportunity to improve the company's competitive position
● Handled internal and external customer service requests
● Completed order processing of Contract Holds and Contracts Pending
● Logged customer support orders
● Dispatched customer engineers using the HP150 CE FIND program Defense Contract Administrative Services Region, Marietta, Ga. Accounting Customer Service Representative $8/hr
June 1982 - June 1989
● Received incoming telephone calls from a wide range of external and internal customers
● Created accounting files where applicable
● Handled internal and external customer service requests
● Created monthly month-end accounting reports
Education
B.A. degree in Art
LaGrange College
Skills
• Customer Service
• Fundraising
• Logistics
• RF Scanner
• EDI
• Microsoft Excel
• English
• Microsoft Powerpoint
• Phone etiquette
• Creative writing
• Inventory control
• Commercial cleaning
• Custodial experience (1 year)
• Warehouse experience
• Microsoft Word
• Microsoft Office
• Cleaning
• QuickBooks
• Data entry
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