General Manager

Objective:

Initiative-taking, customer-centric leader with a proven history of guest satisfaction, team member retention, exceeding sales goals, and excellent organizational skills seeking to obtain a career opportunity where my high drive to succeed will compliment my years of experience and skills. Fully adaptable in problem solving situations skilled in balancing diverse customer needs and company demands.

Skills:

Customer Service skills

Staff Management

Administrative and Payroll

Human resources

Team Leadership

Inventory Management

Social Media Planning

Conflict Resolution

Work well under pressure

Sales

Training

Certified in Bloomberg Terminal

FactSet

Proficient in Microsoft Office

Employment:

ALSCO

Red Lobster

General Manager- Sumter, SC January 2020 - Present

Service Manager - Florence SC January 2019 - January 2020

Beverage and Hospitality Manager September 2018 - January 2019

Service / Beverage and Hospitality Manager January 2018 - September 2018

Service Professional, Crewmember April 2014 - January 2018

Developed plans and strategies to not only stay open during the COVID19 pandemic but also implemented innovative marketing and sales strategies to become 20% more profitable every month of 2021 over 2019.

Led all operation leaders and crew members on how to run a successful restaurant all while maximizing profitability.

Documented restaurant finances and analyzed logistics.

Restaurant bottom line earning have increased to $300,000 over previous year since I have been in position here.

Personally, responsible for 3 Restaurant managers and approximately 50+ employee’s total.

Led team to higher performance development including performance earnings over last year for fiscal year 2019.

Implemented take out systems through local hotel chains to increase take out sales by 8.5% year to date.

Successful at multitasking while remaining professional and courteous in challenging and demanding environments.

Significantly increased guest check averages through suggestive selling

Skilled at anticipating, identifying, and fulfilling guest needs.

Responsible for all aspects of the restaurant seven days a week.

Lowered food waste in one year from over 10% to below 4% saving thousands in extra revenue.

Managed a team of 30 service and culinary professionals during peak hours. Supervised and implemented employee contest and increased Guest Satisfaction Survey completions by 15%.

Completed Service, Culinary, and Beverage Area of Responsibility Certifications.

Sustained highest Guest satisfaction survey score in region.

Worked in Sumter, Columbia, and Cayce locations.

Belk, Columbia SC

Men’s Sales Associate August 2011- March 2014

Customer service representative for men’s clothing, shoes, and jewelry.

Organized floor moves, restocked and organized shelving units, stock rooms, and displays.

Compass Family Restaurant, Gable SC

Assistant Manager March 2010- August 2011

Assisted Management team with schedules, weekly orders, and monthly inventory counts.

Trained and help hire new employees for dining room and kitchen staff.

Server, Line Cook June 2007- March 2010

Prepared and cooked food according to restaurant standards.

Serve all guests and meet their needs. Deliver all hot food and beverages.

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