Executive Assistant, Customer Service, Government Contractor

Linda E. Ingargiola

Executive Assistant / Government Contractor

Security Clearance: Top Secret (SCI Eligible)

COVID-19: Fully compliant in accordance with Executive Order 14042

Monument, CO 80132

Phone: 719-***-****

E-mail: *******@*******.***

Skills

• Tasker Management Tool (TMT) Expert

• Microsoft Suite

• Confluence

• Jira

• SharePoint

• Live Link

• Deltek / Costpoint

Strength Areas & Expertise

• Requirement Focused

• Responsive to Senior Leader Requirements

• Receptive with Strong Communication Skills

• Customer Service Professional

• Detail Oriented

• Critical, Innovative and Strategic Thinker

• Determined and Driven

• Multitasker and Problem Solver

• Academia Training Support

• Data Analysis and Metrics

• Strong Interpersonal Skills

• Quick Study

CAREER OBJECTIVE

Independent and energetic 17-year Contractor providing strategic analysis and critical thinking; utilizing great communication skills and a drive to succeed in any assigned task or challenge. Contributes valuable ideas and effective problem-solving solutions, placing a premium on delivering enhanced products and services to Government/Contractor clients.

WORK EXPERIENCE

Senior Acquisition Associate, United States Space Force (USSF), Peterson Space Force Base, CO Quantech Services, Inc.: Feb ‘18 to Apr ‘22

• Managerial acquisition lead for the Director’s Action Group supporting the 45th Space Wing, Space Systems Command, Space Launch Delta Range Management (SSC SLD 45/RM) Division

o Supported, tasked and relayed SSC SLD 45/RM information to staff personnel at Peterson, as well as Geographical Support Units at Patrick and Vandenberg Space Force Bases

• Overseeing and leading the System Program Office (SPO), provided direct administrative support to the Program Manager (PM) and Product Support Manager (PSM)

o Prepared and performed editing/formatting for briefings, point papers, and other reports for SPO PM and PSM review and endorsement and/or delivery to Senior Leadership

• Accessed, analyzed and assigned actions utilizing the Tasker Management Tool (TMT) to appropriate individuals or groups; methodically tracked tasker(s), meeting suspense dates

o Monitored approximately 600+ annual TMT/non-TMT taskers from “cradle-to-grave”

• Managed all action items assigned to the Division by the SLD 45/CC/Higher Headquarters and external agencies using USSF, and locally directed tools, policies and guidance

• Attended and supported weekly Branch Chief meetings for the Engineering, Sustainment, Logistics and Upgrades and Modifications sections

o Transcriber for meeting minutes and updated major deliverables per leader’s request(s)

• Experienced in preparing staff packages and consolidating comment resolution matrices for additional coordination or final authorization(s)

• Provided meticulous attention to detail; remained on target to complete goals regardless of obstacles or adverse circumstances

• Collected, formatted and vetted inputs from Branch Chiefs for the Weekly Activity Report

o Uploaded to both Confluence/Jira repositories for Senior Leader/General Officer access

• Created new technical documents/instruction manuals to support Division staff on the business processes and practices, increasing organizational efficiency by ~25%

Portfolio and Integration Analyst, Headquarters Air Force Space Command (AFSPC), Peterson Air Force Base, CO Sigmatech, Inc.: Jun ’12 to Feb ’18

• Managed the Core Function Support Plan (CFSP) Portfolio/Workflow for over 90-personnel aimed at the AFSPC Strategic Requirements, Integration and Analysis (A5/8/9X) Division

• Central focal point for the receipt, analysis, distribution, and tracking of 2000-2400 annual tasks assigned as: TMT, Higher Headquarters, Congressional, Presidential and DoD

• Advised, assisted and recommended revisions in Portfolio Management to ensure Space and Cyberspace capabilities were properly analyzed, assigned, reviewed, and formatted to meet mission plans, objectives, actions and milestones (POA&Ms)

o Followed the Joint Capabilities Integration and Development System (JCIDS) processes (Acquisition, Requirements, and Funding) that support the Defense Acquisition System

• Executed quality assurance related to Space and Cyber modernization efforts (Science and Technology, Resilience, Development Planning, System Architecture, Industry Engagement)

• Ensured actions were coordinated, staffed and correctly processed; confirmed precision of Staff Summary Sheets, Memorandum of Record and Point Papers

o Reviewed all files for specific information and accuracy, correcting any deficient issues

• Developed and implemented new systematic processes for deliverables which increased Division productivity by 25%, and a 100% on-time record for all tasker submissions

Training Support Technician, Missile Defense Agency (MDA), Joint-Ballistic Missile Defense System (BMDS) Training and Education Center (J-BTEC), Colorado Springs, CO Boecore, Inc.: Sep ‘08 – Jun ‘12

• Coordinated training support as the point-of-contact responsible for monitoring the life cycle, student experience, and test requirements for three distinct BMDS Courses

o Facilitator support for the instructor-led one-week BMDS Staff Course, one-hour to half-day Executive Seminar and the 2-week BMDS Sensor Manager Course

o Supported approximately 170-190 annual BMDS educational course events

• Provided protocol support for senior leadership (O-6, GS [13-15], GO/FO/SES) for the BMDS Executive Seminar

• Assisted with the production of foreign disclosed versions of training materials for selected Foreign Nationals

• Authored a 300+ page, unclassified, technical edited Student Reference Supplement as a companion document to accompany all instructor-led courses, or as an invaluable desktop reference

o Publication received 3-star-General Officer-level recognition

o Distributed to students, and local, national, and approved international audiences as the “go-to” BMDS guide

o Product recognized and selected by the USAF Integrated Air and Missile Defense (IAMD) training community as a baseline resource for their BMDS training program

o Publication received Joint certification by the United States Joint Forces Command (JFCOM)

o Selected as an Individual Training Plan requirement for the United States Army Space and Missile Defense Command - Army Strategic Command (SMDC-ARSTRAT) Sensor Manager Training Program

• Created automated forms, reports, metrics and checklists to increase efficiency for instructors and events

Event Manager / Protocol Officer, Public Affairs Office for the Missile Defense Agency (MDA), Missile Defense Integration and Operations Center (MDIOC), Schriever Air Force Base, CO Boecore, Inc.: Mar ‘05 – Sep ’08

• Managed all event logistics associated with national/international conferences and wargames for special interest groups, Congressional and distinguished visitors for MDA’s Joint Research and Development Contract (JRDC)

• Worked a project, visit or event from “birth to death” --- planned, organized, developed and executed; adapted to rapid-fire changes in a “high stress, high visibility” environment

• Provided protocol support to high-level Military personnel, General/Flag Officers, Government/Congressional officials and international guests

o Performed research on the customs and taboos of international etiquette for invited international guests

-- To meet diverse client needs, performed correct diplomatic requirements to ensure customary methods, formalities and courtesies were extended

o Driver for General/Flag Officers/SES and International guests; ensured pick-up at the flight-line/airport and the delivery of these customers to their hotel, or travel to various meetings and events around the city

• Prepared agendas/itineraries, scheduled transportation, secured lodging, arranged social events and catering, performed escorting duties, and organized media support and photo opportunities for visits, conferences and events

o Created and provided high-quality event products (nametags, table tents, menu tags, seating labels, seating charts,

parking signs, etc.) to accommodate hosted meetings and events

• Scheduled, managed and operated complex audio/visual equipment in conference rooms and event centers to support classified and unclassified special event presentations

• Converted an antiquated event worksheet into a more robust, automated and user-friendly document; increased staff efficacy for collecting customer visit/event requirements resulting in enhanced customer service

EDUCATION

• Bachelor’s Degree in Business Management (in progress), Western Governor’s University. Current GPA: 3.6

• Associates of Applied Science Degree in Accounting/Business Administration, Everest Junior College, Colorado Springs, CO. Director’s List graduate

CERTIFICATIONS

Defense Acquisition University (DAU) Acquisition 101 Course: Sep ‘18

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