Herschel Dollar-Crouse

Customer Service Oriented and Call Center Experience

Saint Petersburg, FL 33703 adtiuq@r.postjobfree.com

+1-727-***-****

Objective: To fulfil a role centred on customer service in an organization where my leadership skills can expand while I grow with the organization.

Authorized to work in the US for any employer

Work Experience

Customer Operations Support

G.A. Foods, Inc. - Saint Petersburg, Fl November 2018 to September 2022

·Utilize superb customer service skills to facilitate meal delivery for all clients

·Audit telephone records to ensure highest quality standards are being achieved

·Troubleshoot client complaints for immediate resolution

·Maintain daily log consisting of 80+ sensitive client concerns

·Generate utilization reports for all individuals in Operations to identify areas of opportunity

·Took and received calls from customers during any shift that I would work

·Our Focus was on delivering meals to elderly and making sure their work orders were completed by the drivers that delivered them.

·Complete driver management and coordination

Night Shift Team Lead

Dunkin Donuts, Inc. - Saint Petersburg, Fl November 2014 to November 2018

·Secure all cash registers to required cash values for morning crew

·Gather and organize all ingredients for daily bakery preparation

·Prepare holiday and special displays for seasonal and new products

·Daily audit of safe, deposits, and any miscellaneous reimbursements

Education

Decatur Central High School

Indianapolis, Indiana

June 1986 to August 1990

General Studies

Keiser University

Orlando, Florida

April 2008 to June 2011

Did not complete studies but had two more years to complete degree in Information Studies

Skills

•Microsoft Excel

•Microsoft Word

•Microsoft Outlook

•Call Center

•Team Management

•Presentation Skills

•Project Management

•Organizational Skills

•Microsoft Teams

•Leadership

•Management

•Recruiting

•Microsoft Office

•Human Resources

•Computer Networking

•Employee Orientation

•Interviewing

•Conflict Management

•Branding

•Microsoft PowerPoint

•Copywriting

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