IT and IT Healthcare

NADIM ALHALABI

Reston VA +1-703-***-**** ******@*******.*** https://www.linkedin.com/in/nadim-alhalabi-1a62a061/ Technical skills:

● Manual testing: integration testing and performance testing.

● ERP Installation, configuration and testing, Report and Worksheet customization.

● Do system testing, bugs reporting on Bugzilla.org to Dev team and deploying the fixing stuff.

● Processing customer cases on Sales Force platform.

● Dispatching cases to the team / engineer that specialize in treating it and follow up with them to have these cases resolved in a time manner.

● 4 years experience in do remote support to our customers in the USA and the ME

● Installation, configuration and do maintenance for HP, Compaq, DELL and ACER servers.

● Microsoft Systems.

● Building computer networks and resolving its problems.

● Good knowledge of network components (Active and passive components)

● Nine years experience in Healthcare IT (PACS,RIS, Teleradiology and EMR / HIS) Installation, configuration and testing and troubleshooting.

● Data mapping: Mindray, Vivid, GE, Zonare, Aplio.

● BOSCH SECURITY SYSTEMS: Surveillance systems, Public Address and Access Control and intrusion.

● Q-Matic Queue System.

Job experience:

Medstreaming USA (Fivos): PACS, RIS And EMR System 04/2014 – 04/2018 Senior Technical Support Engineer:

● Data mapping: Mindray, Vivid, GE, Zonare and Aplio.

● Do system testing, Bugs reporting on Bugzilla.org to Dev team and deploying the fixing stuff on the customer’s server.

● Process the customer cases on Sales Force platform.

● Manage and handle the customer cases on the Sales Force Platform.

● Report and Worksheet customization.

● Dispatching cases to the team / engineer that specialize in treating it and follow up with them to have these cases resolved in a time manner.

Memco: Aloka, Quantum and Millensys agency 01/2004 – 12/2009 IT and Healthcare IT Manager / Projects manager

● Handle pre sales tasks and do technical offers, site surveys, meet customers and different stockholders in hospitals and radiology centers to specify their needs then demonstrate and explain what our PACS / RIS systems can provide to them

● Do site survey, installation, configuration, maintenance and support of the PACS, RIS and HIS systems.

● Train our customers' staff (Hospitals and radiology centers) on our systems. Sana Soft: Manage Engine, Logitech video conference systems agency 07/2021 – 05/2022 IT Sales Account Manager

Managed a portfolio of accounts to achieve long term success and developing positive relationships with my clients.

● Keep searching for new customers via social media mainly via LinkedIn by communicating the potential customers.

● Keep in touch with my accounts by following up with them on their now / future needs.

● Generating new sales using existing and potential customer networks. Sana Technology: Manage Engine, Logitech video conference systems agency 02/2020 - 06/2021 IT Sales Accounts Manager/Sana Technology digital market stores manager Free Lancer: IT and Healthcare IT Consultant 05/2018 – 05/2022 Syrian Fire & Security group: Bosch and Q Matic agency 07/2010 – 03/2013 Senior Technical Support / Project manager

Project management, planning, installation, configuration and training of customers and provided Technical Support for Bosch Security systems, Surveillance systems, Public Address, Access Control and intrusion, Q-Matic (Queue Systems).

Education & Qualification:

Diploma in electronics

Certificates:

● VTSP - Foundation 2020 VSP - Foundation 2019 VSP - SV (Server Virtualization 2018)

● VSP Foundation 2017

● HIPAA Certification of Achievement

● Security Awareness Course Strong password Certificate

● Security Awareness 30 min training Course Completion Certificate

● Attended and Successfully completed preparation for the PMP Certification ExamTenStep, License 1774- PM00.99 – Present

● Microsoft Certified Professional

● Successfully passing the annual training course (Service and Application) (PACS and RIS) Millentech Egypt Courses:

● HIPAA for non medical professional (Health Insurance Portability and Accountability Act)

● Security Awareness

● Project Management professional (PMP course ver.4 at Ten Step)

● Managing and maintaining Microsoft Windows Server Environment

● Implementing, Managing, and Maintaining Microsoft Windows Server: Network Host.

● Implementing, Managing, and Maintaining a Microsoft Windows Server: Network Services.

● Planning, Implementing and Maintaining a Microsoft Windows Server: Active Directory Infrastructure.

● Implementing Microsoft Internet Security and Acceleration Server.

● Self training kit A+

● Self training kit NETWORK+ certification from Microsoft.

● Implementing and supporting Microsoft Windows XP professional

● A+ and IT maintenance workshops, MS. Windows Systems.

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