Center Representative Call
Resume:
Makayla Johnston **** castle ave
Roseburg OR, ***71
************@*****.***
EXPERIENCE
Answer Ally, Sandy OR — Call Center Representative September 2019 - October 2019
At Answer Ally my job duties were to answer and make calls, read scripts for certain companies, transfer calls, take messages, scheduling, billing. Epiq Systems, Beaverton OR — Call Center Representative June 2020 - July 2020
At Epiq Systems my job duties were to answer and make calls, read scripts for certain companies, transfer calls, take messages, help customers, and answer any questions that i had answers to
First Call Resolution (FCR), Roseburg OR— Call Center Representative
April 2021 - May 2021
At FCR my job duties were to answer and make calls, data entry, read scripts for certain companies, transfer calls, take messages, help customers, and answer any questions that i had answers to, as well as ship out medication, schedule appointments with online doctors and help with customer accounts
EDUCATION
Douglas High School, Winston OR — 9th-11th grade
September 2017- May 2019
Attended till 11th grade, while their i was on the cheer team, i was also an FFA O cer (the chaplain) and i handled all the donations and working with our community and sales and marketing for FFA apparel as well as calling and accepting calls from our past, current, and future donors Lincoln High School, Portland OR — 12th grade
current
Currently finishing my last three credits online to graduate. SKILLS
Customer service
Sales and marketing
Fast learner
Retail
Fast food/ co ee shops
Always wanting to learn new
things
LANGUAGES
English
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