Sales Associate Customer Service

MOLLIE BRADY

540-***-**** *******@*****.****.*** Richmond, VA

OBJECTIVE

Obtain a position to utilize and build upon strong customer service skills, organizational planning, and business acumen to earn advancement opportunities to increase contributions to the company. EXPERIENCE

Premium Distributors of VA (February 2019 – Present) Richmond, VA

Sales Associate (2021 - present)

Merchandiser (2019 - 2021)

● Drives sales through engagement of customers, suggestive selling, and sharing product knowledge

● Ability to build and maintain diverse relationships with accounts with a proactive approach and a keen eye for detail

● Plan and organize daily work schedule to explore existing or potential sales outlets and other trade factors

● Communicate and coordinate sales plans and promotional strategies including pricing, promo displays, and POS materials to accounts

● Maintain compliance with QC and manage product breakage return Union Market (March 2014 – November 2018)

Richmond, VA

Closing Manager & Customer Service Lead

● Oversaw market side of establishment which included tracking and ordering inventory, optimizing kitchen processes to avoid loss of revenue

● Attended Food Trade Shows (ex: Atlanta National Food Trade Show) to observe, research, and test new products

● Visited competing stores to observe market landscape relating to products, styles, prices, and services, and implement details of useful findings in the store to improve the quality of service delivery

● Responsible for all security and closing processes including till (cash register) management (security codes, end of day employee close outs)

● Implemented plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing fresh and appealing product, providing courteous, knowledgeable, and prompt service and a friendly atmosphere

● Actively observed prices of goods and looked for ways to reduce prices of goods to attract more customers and be ahead of other stores in sales

Whole Foods Market (April 2010- March 2014)

Richmond, VA

Buyer - Frozen/Bulk

Cashier & Customer Service

● Monitored inventory control and replenish product based upon WFM ordering standards

● Assisted in organizing and developing promotional displays and maintaining OTS standards

● Replenished products through proper buying procedures and ordered perishable grocery products while maintaining appropriate back stock levels

● Monitored and acted upon open PO reports for both purchases and credits in an accurate and timely manner

● Ensured orders for product are timely and accurate to monitor inventory turns

● Oversaw customer special order procedure

● Analyzed and controlled product transfers, waste, and spoilage

● Maintained financial profitability by meeting and exceeding purchasing and sales targets.

● Addressed needs of customers in a timely and effective manner and models suggestive selling techniques, answers phones and pages promptly and courteously.

● Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product ADDITIONAL EXPERIENCE

Pelon’s Baja Grill (July 2018- November 2018)

Richmond, VA

Bartender/Kitchen Expo

Ellwood Thompson’s (September 2017- June 2018)

Richmond, VA

Barista

EDUCATION

J. Sargeant Reynolds Community College

2008-2013

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