Front Desk Charleston
Resume:
********@*****.***
Malika F. Vereen
EXPERIENCE
Walmart Health-Woodstock, GA-Treatment Coordinator
August 2021-Present
Greeting patients
Coordinated and managed patient treatment plans, including scheduling appointments with specialists as needed.
Provided patients with information regarding their dental care needs, options for treatment, anticipated costs of services, and available financing resources.
Good understanding of dental insurance claims, EOB’s, HMO, and PPO
Acted as a leader in the office
Exceptional ability to work independently and in a team environment
Extensive knowledge of ADA codes
Southern Dental Alliance-Remote- Revenue Cycle Specialist
January 2021-Present
Posts insurance and/or patient payments for pediatric, orthodontic, oral surgery, and general dentistry offices
Distribute Deposit Report of current month’s deposits, including previous day’s Lockbox, Quick Remit., and EFT transactions
determine patient balances
Rebills corrected charge to insurance when applicable
Summarize denial patterns and issues created by front end registration and admission errors
Monitors high dollar and aging accounts (unbilled, denials, follow-up)
Oak Family Dentistry, Johns Island, SC — Treatment Coordinator / Front Desk Manager
October 2017-April 2020
●Eaglesoft Experience
●Conduct financial and treatment consultations with all new patients and with existing patients when new treatment plans are presented.
●Explain the treatment plan, address patient concerns, and answer any questions that they may have
●AR Reports
●Knowledge of PPO insurance plans and Medicaid
Gentle Dental, Moncks Corner, SC — Financial Supervisor
January 2017-October 2017-February 2019- May 2019
● Makes financial arrangements with patients and oversees the accounts receivable while collecting co-pays and deductibles
●Determine the eligibility of dental insurance benefits and coordinates the benefits accordingly
●Present treatment plans and schedules patients
●Answer incoming calls, greet patients, and confirm appointments
●Dentrix Experience
●Trains staff according to office practices concerning front office procedures
●Microsoft Office
Subway, Moncks Corner, SC — Assistant Manager
January 2011-January 2017
●Perform administrative duties such as documenting daily truck orders and managing employee schedules
●Manage and supervise team when upper management is absent
●Utilize Point-Of-Sale register system to record order, collect payment, and make appropriate change
● Efficiently prepare customer orders as instructed upon entrance and deliver friendly and efficient customer service
EDUCATION/CERTIFICATION
COAFS: Infection Control, N.Charleston, SC
May 2021/ 2 CE HOURS
COAFS: Medical Emergencies, N. Charleston, SC
January 2021/ 2 CE HOURS
COAFS: OSHA & HIPAA TRAINING, N. Charleston, SC
June 2021 CE HOURS
Strayer University, North Charleston, SC - Bachelor's Degree
October 2017- May 2021
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