Clovis Goncalves Francisco

*** – Roehampton Ave. suite 701 – Toronto – Ontario -M4P-1R5

***-*** –3358 – adtit0@r.postjobfree.com

O B J E C T I V E

Aerospace / AOG desk /Customer Support Management / Spare Parts Planning / Supply Chain / Inventory Control.

S K I L L S

Customer Support, Logistics, Supply Chain, AOG Management.

Q U A L I F I C A T I O N S

More than 15 years experience.

Customer Services and Support, background with strong verbal and personal communication skills. 15 years experience with Customers Relationship activities, Supply Chain and Logistics management. Responsible for Customer Satisfaction regarding Material Support by integrating worldwide Customers to Supply Chain and Logistics Network. 11 years experience in Team Building and Team Management.

Specialties: Customer Support, Supply Chain and Logistics, Customer Relationship Management, Team building and leadership

Experience in Commercial and Executive Aircrafts.

W O R K H I S T O R Y:

SUNWING AIRLINES

Material Expeditor AOG – OCTOBER 2021 – Present.

Shipping and Receiving parts in AOG.

Assisting Maintenance Line delivering Parts.

Rotation 24/7 shift.

RAIC – AVOP valid until 2025.

MHICA - MITSUBISHI CANADA AEROSPACE INC.

AOG- Aircraft on Ground Coordinator – JUNE -2020.

Provide support for Bombardier Aerospace regarding maintenance and repair shops. Also assist MHI Canada production line with on-call supporting a shortages situation.

Oversee quality control and paper referencing

Check inventory control for all parts: IN and OUT

Follow-up with buyers and purchasing parts departments with extreme urgency.

Review shipping and receiving.

Provide 24-hour customer service assistance.

In depth knowledge of SISPRO and SAP programs

IMPACT AIRCRAFT INTERIORS –. www.impactaero.com

Buyer / Production / follow up.

Assisting production line, purchasing material, receiving parts in AOG.

PHOENIX AIRCARFT INTERIORS – 2.009 to 2.014 Nov. www.phoenixaircraftinteriors.com

Executive Jets and Helicopters Interiors Design

Sales Manager.

Responsible for Costumer Support and Projects

Dealing straight with aircraft owner.

Post sales follow up.

EMBRAER Empresa Brasileira de Aeronautica. 2.000 – 2.009 www.embraer.com.br

Customer Support & Service - Executive Jets Embraer Brasil

Responsible for Material Support and Logistics which includes the following Areas: Material Engineering & Spare Parts Planning, Spare Parts Pricing and Contact Center - Parts. Main Project: Built Global Material Support & Logistics Area in order to provide best in class services to Embraer Executive Jet Worldwide through with high level of client satisfaction.

Customer Response Center Embraer Le Bourget France..

Managed Spare Parts Response Center, 24 /7 operations around the globe to support Customers in more than 50 countries worldwide and integrate Supply Chain / Embraer Logistics network to ensure Customers Satisfaction regarding Material support. Main project to Build and a World Class 24 / 7 Customer Response Center.

Customer Order Desk Team Embraer Brazil

Spare parts order support for the North-American and European Customers and interface with all spare parts areas (Planning, Procurement, Pricing, Logistics, Warehousing, Supplier's Management, Financial, Manufacture Areas, Embraer Sites) ensuring high service levels on order taking, quotations, back order management, parts "On time Delivery".

Buyer, Spare Parts Embraer Brazil

Spare Parts Purchasing - interiors, structures and equipments (USA, South America, Europe) to Embraer Sites (USA, Europe, Brazil). Ensure Suppliers acknowledgment and "On time Delivery" performance according to Shipping Policy. Expedite Critical parts to support "Aircraft on the Ground" situation and Initial Provisioning build up stocks.

Spare Parts Sales Embraer Brazil

Spare Parts Order Taking and sales to support Brazilian Customers and Embraer Sites around the globe, Receive orders, quotations, managed back orders with Supply Chain and Logistics Areas. Support Airlines on "Aircraft on the Ground" (AOG) situations by providing spare parts from Suppliers, Embraer Sites, Logistics.

AEROSERVICE 1.996 – 1.999 www.aeroservice.com.br

Spare parts planning and logistic, for aircrafts in Maintenance (Embraer)

Costumer Support.

Post sales follow up.

COURSES

PROGR. PRAT AERON. - LIBER AERON.(010732).

SPARE PLANNING AND PRODUCTION CONTROL.

AIRCRAFT FAMIALIARIZATION – AIRCRAFTS AND HEICOPTERS.

PRE-FLIGHT AND AFTER FLYGHT CERTIFICATE FOR AIRCRAFTS -EMB110 -EMB120 -EMB145 AND EMB312.

PROT. MAINTENANCE SAFETY FLYGHT.

AIRCRAFT PROT. DOCUMENTATION.

SAFETY EQUIPMENT COURSE.

HUMAN BEHAVIER DEVELOPMENT ( MANAGEMENT PROGRAM) .

E D U C A T I O N

Universiade Paulita – Eng. Aer. (Inc)

Language spoken: Portuguese, Spanish, English and French (basic), learning Japanese.

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