Customer Service Associate

Location:

Salary:

$20

Posted:

November 14, 2022

HANNAH ALENCASTRO

EXPERIENCE

DECEMBER 2018 – CURRENT

BARISTA, STARBUCKS

oTrain new hires on product knowledge, customer service guidelines, how to properly place customer’s orders and policies & procedures

oResolve customer complaints as quickly as possible to ensure a positive visit

o Clean, organize and stock the store during down time for better store performance

oResponsible for cash handling and accurately recording a customer’s orders

oEnsure we always adhere to food and safety procedures

JUNE 2018 – DECEMBER 2018

CAFÉ CUSTOMER SERVICE ASSOCIATE, Panera Bread

oInteract with guests in a friendly, fast, courteous and efficient manner

oResponsible for placing and filling orders in a detail oriented manner to prevent waste and promote positive customer interactions

o Screen customer’s needs and keep managers and fellow team mates informed

oAttend all trainings available to maintain my knowledge on current and future products

oAssist with opening and closing duties as assigned

JUNE 2017 – JUNE 2018

RECEPTIONIST, Salon vivid

oGreeting clients with a friendly smile and walking them to the proper station

oAlert assigned beauticians of client arrival

oPerformed opening and closing duties

oMaintain an organized reception area

oAssure a comfortable and clean atmosphere is presented

oAssist staff with other salon duties as needed (sweeping, washing dye dishes & towels)

JUNE 2017 – AUGUST 2017

LIFE GUARD, Autumn creek subdivision

oMonitor safety and well-being of all guests in and around the swimming pool area

oEnsure cleanliness, safety and upkeep of swimming pool

oImplement all rules and guidelines

oCaution guests on unruly behavior

oAssist and rescue guests in danger of drowning or when injured

oConduct First Aid and CPR

EDUCATION

2020 KLEIN HIGH SCHOOL GRADUATE