Business Analyst Project Manager
Resume:
Prashant Sharma
Project Manager/Business Analyst
Apple (Infosys) Project Manager/Business Analyst October 2020 - September 2022
Worked on four projects: ConnectMe (legacy Apple wide Collaboration platform) Migration to Chorus (ConnectMe replacement), Gather (AppleCare collaboration platform) business analysis and Gather feature development/migration to Chorus, Stack Overflow Private Teams, and Box file sharing with users in China Worked closely with Stack Overflow, Gather and Chorus engineering teams, Chorus product team, Infosec, IDMS, and Gather business unit Talked, to hundreds of ConnectMe and then Chorus users in the Chorus community channel to understand their issues and then bring in the right team to resolve them Worked with APS/Ops to resolve HelpCentral tickets after the Chorus launch Organized, managed, documented, and Co-ordinated meetings with all of the above teams
Worked closely with the QA team to monitor the data migration progress as well as feedback provided on newly developed features
Performed analysis to replace Gather and considered three options: an external third- party tool, Stack Overflow (existing Apple vendor), and then finally, Chorus was selected Spent a lot of time working on the Radar (Project Management tool similar to Jira) to monitor the progress of sprints as well as user issues Regularly attended Radar review board meetings, engineering stand up meetings and provided updates
Documented many pages on Chorus related to Gather and Chorus. Tools learned at Apple: Radar, HelpCentral, Gather, Chorus, and Wrike, among others. Dash Technology, OH Sr. Business Analyst/Project Manager March 2018 - October 2020
Create and maintain UML sequence diagrams that will assist in bridging the gap between requirements and physical design using Microsoft Visio. Created Business Rules Spread Sheet (BRS) as needed and Requirement Traceability Matrix (RTM) to track the requirements and link them to the test cases. Performing SWOT analysis, ROI, and Cost-Benefit Analysis during the project inception phase.
Provided project management support through the entire project life cycle. Helped in conducting Gap Analysis (GAP), and SWOT analysis. Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
Organized weekly Project Status and Task Review meetings. Extensively used SharePoint to document project processes and procedures, communicate requirements and version control them. Huawei Technologies, Canada Channel Development Analyst NOV 2014 – MAR 2016
Conducted an analysis of Huawei enterprise, carrier, and consumer portfolios for the Canadian markets
Recommended potential customers in each region by channel analysis Worked closely with the Channel teams, product teams, and operations to create channel programs for SMEs and targeted product promotions Elfiq Networks, Toronto Business Analyst
AUGUST 2013 – OCT 2014
Maintained a Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level. Completed the project by releasing the applications into productions and created various user manuals, training guides, and review documents to ensure complete understanding from the business end-users and the clients. Performed the Risk Assessment, requirement analysis, impact analysis and documented the requirements
Worked on SQL Server database to extract data and build Business reports. Involved in Requirement Analysis, design, development, and support for multiple projects applications.
Techdata, Toronto Product Analyst
JULY 2010 TO AUGUST 2013
Gathered system requirements, performed analysis, and provided documentation for system enhancements for the Samsung Return application Proven ability to identify inefficiencies in business processes and recommended improved policies
Applied proven Business Process Improvement systems and techniques to process improvement projects for new or established business processes across the organization
Routinely responsible for providing regular project updates to Business Owners and Executives
MTS Allstream, Toronto Process Analyst
FEB 2007 TO MAY 2010
Participated in JAD session throughout SDLC to document products vision, establish project scope and resolve and resolve open issues. Developed Use Case Diagrams, Activity Diagrams, and Functional Diagrams using Visio.
Tracking the progress of the Life Cycle of the project I was assigned to bridge in the gaps between the users and the developers.
Performed process analysis of Claims and Premium manual and system workflows, documenting them using Visio and MSOffice Suite, for reinsurance contract maintenance and insurance policy administration. Education:
Master of Business Administration – Project Management Northwest University, Seattle, WA, USA
Post-graduate Diploma– Business Analysis George Brown College, Toronto, ON, Canada
Textile Engineering Board of technical education, Mumbai, MH, India
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