Cocktail Server Customer Service

Christine Farrenkopf

** **** ***** ***.* Nyack, NY 10960

845-***-**** ********@***.***

EDUCATION

ROCKLAND COMMUNITY COLLEGE Suffern, NY

Currently pursuing an AS in Nursing December 2020 – Present

GPA- 3.6

UNIVERSITY OF ARIZONA Tucson, AZ

BA - Media Arts December 2006

BS - Political Science

GPA - 3.45

EXPERIENCE

CHEESECAKE FACTORY – West Nyack, NY February 2012- Present

Bartender/ Server/ Shift Leader

oCreate an environment where absolute guest satisfaction is our highest priority

oServed customers in a helpful/friendly manner

o Received drink orders from guests and staff while also serving drinks, collecting payment and the cash handling

oEfficiently Mixed ingredients to prepare cocktails according to drink recipes

oUtilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely high paced establishment doing 10 million plus a year

oCarefully checked identification of all customers to ensure compliance to state alcohol regulations

oDesignated Trainer for both new server and bar staff

oWon Best first year staff member June 2012, as well as Staff Member of the Month in 2013, 2016, 2017, 2019, 2020

DAVE & BUSTER’S INC.- West Nyack, NY February 2009 – February 2012

Bartender/Cocktail Server / Shift Leader/ Key Hourly

oServing beverages & menu items to guests in a professional, skilled, & prompt manner to ensure guest satisfaction

oResponsible for opening/ closing duties, cash handling, inventory, stocking, ordering and sanitation of bar

oSet up party rooms for special functions and oversaw all aspects of bar/cocktail service during the event

oResponsible for serving over 500 plus guest during shifts in a fast paced environment

oUsing advanced upselling techniques to increase revenue per customer visit

oResponsible for all front-of-the-house functions on any shift to include guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace

oDemonstrating skill and care when selecting, orienting, training, coaching, appraising and terminating of staff

oConducting line checks for food quality freshness and standards at start of each shift.

oManaging expo to ensure food quality, recipe adherence & plate presentation

oMaintaining problem customer issues sensitively, decisively & professionally to prevent liability

oPurchasing and inventory management

oShift Star status of all Cocktail staff, during shift responsible for all Cocktails to maintain shift order and leadership

oTraining Star status, providing new staff training on the floor and in the training classroom

STARBUCKS COFFEE COMPANY – New City, NY October 2007 – May 2008

Barista

oDelivering highest quality of customer service to all customers, by responding to needs

oFollowing cash handling procedures & transactions, maintaining accuracy in transactions

oProviding all new partner training

oPartner of the quarter February 2008

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