Customer Service Medical Billing

CANDICE M COTTON

*** ****** *****

Garland, TX **043

Phone: 903-***-****

Email: *************@*****.***

Objective

Seeking employment in health care, insurance, and or customer service.

Employment History

Escalation Customer Service Spec II

10/2016 - Current

Nationstar Mortgage

110 TRIPLE CREEK DRIVE, LONGVIEW, TX

Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances. Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations. Resolve mortgage research items by utilizing the servicing system. Assists borrowers with late charge waiver, due date change, and other loan maintenance requests. Process verifications of Mortgage for both internal and external customer. Input data and verify information as it pertains to processing telephone draft payments.

CSR

02/2014 - 03/2015

ADVANTAGE HUMAN RESOURCING INC

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge.

Sale assit

11/2013 - 12/2013

Walmart

LONGVIEW, TX

Assiting customer with jewlery purchases,processing invertory

CSR

12/2012 - 05/2013

CONVERGYS CUSTOMER MANAGEMENT

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

CONTRACT LABOR

11/2011 - 03/2012

MMC GROUP I LLC ET AL

All human resources, training, and labor relations specialists not listed separately. Customer service rep assisted customers with telephone inquiries in a prompt and accurate and objective manner

WAREHOUSE LEAD

06/2010 - 11/2010

JWJ CORPORATION ET AL

Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.

COORDINTOR

09/1997 - 08/2009

HEALTH CARE SERVICE CORP

Customer Service,Medical billing,processing medical claims,provided training classes on new guidelines. Accessing resource materials and support files;screening and editing claims data for accuracy;processing for adjudication. Assist members and providers by reponding to telephone and written inquiries in a prompt,accurate and objective manner.

Education and Training

Start Date

Completion Date

Issuing Institution

Location

Degree Received

Course of Study

Semester Hours

08/1985

12/1987

Texas Southern University

Houston, TX

2 Years at College or a Technical or Vocational School

Business

30

Occupational Licenses and Certificates

Certification Title

Issuing Organization

Completion Date

HIPPA Specialist

HCSC

Escrow Certifi

Mr. Cooper

03/2018

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