Customer Service Bartender

Location:

Naples, FL

Posted:

November 14, 2022

Contact this candidate

Resume:

Rebekah Gertz

Passionate Service Industry Veteran

Naples, FL 34120

*********@*****.***

239-***-****

The passion I have for service is unbridled. The passion derives from the feeling I get when I see a guest that is more than satisfied. When the guest has an amazing experience, it shows in their faces. It thrills me to see people truly enjoying themselves and I love being a part of that. I have 20+ years of restaurtant and bar experiece and have been able to perfect many facets of the service industry including (but not limited to):

• Adapatablility

• Accountablility

• Drive

• Proactivity over Reactivity

• Staff Appreciation

• Commitment to Teamwork

• Delegation (when needed)

• Consistancy

• Superior Customer Satisfaction

Having worked in a variety of restaurant/bar venues, I have extensive wine, beer and high end spirits. I also have experience with profit and loss, inventory and ordering, scheduling, marketing, event planning, several types of Point Of Sale systems, kitchen procedures and some repair and maintenance.

My goal is to meet and exceed expectations in an accomodating atmosphere for any and all guests. Authorized to work in the US for any employer

Work Experience

FOH Manager

VIP Mexican/American Restaurant - Indian Rocks Beach, FL March 2021 to January 2022

Participated in the IRB location opening. Duties include FOH scheduling, inventory and order all goods for FOH including alcohol, hiring/firing FOH, general opening and closing duties as well as expiditing food, regular manager meetings, keeping staff moral high, attention to all guest complaints and compliments, some repair and maintenance, familiarity with kitchen procedures, accounting for daily sales, petty cash and bar drawers as well as tip out procedures.

Lead Bartender/Server

VIP Mexican/American Restaurant - Treasure Island, FL February 2012 to March 2021

General opening and closing duties ( fruit, juices, ice, stocking for night, clean and set for day), accountability for bar drawer, tend bar and serve tables, customer service (complaints and compliments), togo orders, run food, bus tables/bar, general cleaning, staff moral Bartender

Bar Louie - Clearwater, FL

August 2012 to July 2013

Helped complete the new store opening in Clearwater, FL. Duties included fresh fruit and juice prep, general stocking, cleaning, customer service, staff moral, accountability for bar drawers and tip out procedures.

Bartender/Server

On Tap Bar and Grille - Birmingham, AL

June 2009 to May 2012

As an employee, attended the 2nd location opening of this high end sports bar. Responsible for general bartending duties but also needed extensive knowledge of the 52 different and rotating draft beer taps. Tending to the kegs and refrigerator was a must. Served food and drinks in a friendly, timely manner. Responsible for till and tip procedures.

Bartender/Server

Brinker International Corp. / Chili's Grill & Bar Restaurant - Birmingham, AL February 2008 to April 2009

Participated in the Fultondale, AL opening. Duties included learning and memorizing the corporate structure and recipes, general opening and closing duties, accounting for bar sales, serving food and drink in a friendly and timely manner.

Bartender

Sports Bar and Grille - Saint Petersburg, FL

October 2004 to January 2008

Tended bar while waiting tables in this high volume sports bar. General bar and cleaning duties, accountable for till and tips.

Bartender

Martini Bar - Saint Petersburg, FL

April 2000 to October 2004

Tended bar in this high end, high volume night club. Serving martinis and other high end spirits as well as small plates in a timely fashion. Also responsible for bar drawer and tip procedures as well as cleaning. Bartender

The Living Room - Clearwater, FL

November 1998 to February 2000

Tended bar in this massive high end night club. Having knowledge of wine, beer, spirits and cigars was a must. General bar duties included serving, cleaning, accountability of drawer and tips. Bartender/Server

Bill's Sundowner - Tampa, FL

January 1996 to October 1998

Tended bar and served tables in this small but high end steak house. Extensive wine, high end spirits and cigar knowledge was a must. Attended to cigar lockers as well as served food and drink with discretion to guests. Other duties included general bar cleaning and accountability for monies. Corporate Trainer/Server/Bartender

J. Alexander's Restaurants - Tampa, FL

April 1993 to January 1996

Started as a server and quicky moved ranks to trainer, then bartender. I attended 3 new store openings in two years across the country. Duties included complete knowledge of the corporate manuals, train and retain new recruits, uphold the highest standards of the J.Alexanders way, general cleaning, serving, help with bar inventory and staff moral.

Education

Undergraduate A.S.

Valencia College - Orlando, FL

Undergraduate A.S.

Jefferson State Community College - Birmingham, AL Skills

• Restaurant Management

• Bartending

Certifications and Licenses

ServSafe Manager

Responsible Vendor

Additional Information

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