Data Entry Office Assistant

Mrs. Sharon Adams

Mobile: 240-***-**** Email: ******.*******@*****.***

CAREER OBJECTIVE

To obtain a challenging position within an agency utilizing my proven professional Management skills, and abilities including oral and written communication, analyzing, planning, organizing, implementing, and evaluating issues, programs and/or departments in a support or management position. Additionally, I am looking for a position offering professional contribution and growth.

EDUCATION

• Date: 2014- present: Bachelor of Science Human Resources Mgmt. Minor: Marketing

• University of Maryland University College (UMUC)

• GPA: 3.89/4.0

• Expected Graduation: December 2019

• Date: 2014: Certified Nursing Assistant

• Nurse One Inc, Lanham MD

• Date: 2004- 2006: Associates Degree in Marketing

• Institute: West African Insurance Institute (WAII) – The Gambia SPECIAL TRAINING AND SKILLS

• Board Certified Nursing Assistant – CPR certified – mobility and transfers – vital signs

• Clinical Nursing Training – help with patients basic needs

• Fair Housing Residential Property Management Certification

• Business Applications Training: Microsoft Word, Excel, PowerPoint, Outlook

• National Notary Public - Maryland

COMPUTER EXPERIENCE:

• Workstation Operating Systems: Windows 10, 7, XP, 2000

• Business Software: Microsoft Office Suite 2016, 2013, 2010, Microsoft SharePoint, Adobe Acrobat, Microsoft Internet Explorer, Chrome and Firefox,

• Residential Property Management Software: UltiPro, Yardi, Entrata WORK EXPERIENCE

Foulger-Pratt [September 2017- March 2021]

Office Coordinator/Concierge Manager /Leasing Consultant Office Coordinator in charge of coordinating a number of office administration and leasing activities related to managing the day-to-day activities of a 17-floor apartment building. Activities include:

• Greet residents

• Screening and announcing visitors and vendors including food delivery

• Newspaper deliveries

• Work in a team environment

• Receive and distribute over 100 mail packages daily while keeping an accurate record of each incoming and outgoing mail package

• Open door for residential lockouts

• Create, scan, file and organize documents and packages using a catalogued file structure.

• Develop a project schedule/calendar to maintain the effective use of freight elevators and building amenities for all residents.

• Lock and open freight elevator for move ins, move outs and deliveries

• Develop incident reports based on the number of daily resident cases

• Order office and coffee supplies for the day to day running of the front desk

• Making sure the lobby, business center and front area is always neat and tidy

• Create work orders and coordinate the dispatch of maintenance staff to resolve issues

• Field and disposition telephone calls daily. Calls dealt with a host of resident issues.

• Keep an accurate and complete shift notes and database logs to ensure successful communication through shift changes.

• Attend to daily resident concerns and issues and ensure proper resolution to their issues.

• Responding to potential tenant interest for rental properties in-person and via digital platforms

• Showing properties, answering questions and finalizing terms of leases

• Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease

• Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application

• Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant Visiting Angels Living Assistance Services

Office Assistant [February 2015 – June 2017]

• Facilitate a number of office administration tasks

• Office Administration activities include:

o Answering multi-line phone system and dispositioning phone messages o Typing client correspondence, reviewing and editing different documentation using Microsoft tools o Creating, scanning, filing and organizing documents using a catalogued file structure. o Maintaining calendars and scheduling physical therapy and nursing care appointments for various clients.

o Develop reports based on the number of client cases and physical therapy and nursing care appointments.

Nursing Assistant

• In home Nurse for multiple patients in facilitating daily care and office activities.

• Office Related: Typed correspondences and performed data entry activities. Scanned and filed documents. Followed up on client appointments

• Nursing Related. Performed the following duties: Mobility and Transfers, Physical Therapy. Develop exercise regimen to nurse patients back to better care. Facilitated patients medical care visits and checkups. Harrison Gretter Family Trust

Nursing Assistant [January 2014 – October 2014]

• Worked with one client in facilitating daily care and office activities.

• Typed correspondences and performed data entry activities. Scanned and filed documents. Followed up on client appointments

• Activities included: Mobility and Transfers, Light Physical Therapy and office assistant services. MindBolt Consulting [June 2011 – Dec 2013]

Office Assistant

Provide administrative support to the owner of an IT consulting firm. Answer telephones and promptly and courteously assist with client requests. Maintain calendars, coordinating extensive appointments, meetings and travel.

• Office Management: Overhauled record keeping system from a manual process to a spreadsheet system, creating a user-friendly and systematic information management system and reducing data-retrieval time. Perform filing, data entry drafting and editing of short notes and memos. Scheduled meetings and perform other routine administrative tasks.

Quantum Net [Feb 2005 – December 2010]

Senior Office Administrator/Marketing Assistant

• Coordinate with various staff for operational support activities of the department; serve as a liaison within sales department in the resolution of day-to-day administrative and operational problems.

• Provide administrative/clerical support for the department such as answering telephones, mailing, faxing, filing, scanning, assisting visitors and resolving a range of administrative problems and inquiries.

• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

• Create folders and light marketing brochures; assemble materials for sales meetings and created cover pages.

• Maintain, and updated files, databases, records, and other documents; develop and maintain data, and perform routine analyses in the processing of data for recurring internal reports. JOB/SCHOOL RELATED, HONORS, AWARDS

UMUC National Honor Society

UMUC Dean’s List 2014-2018

REFERENCES AVAILABLE UPON REQUEST

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