Customer Service Assistant Manager
Resume:
Shannon Seelye
Portage, MI **024
********@*****.***
PROFESSIONAL OBJECTIVE & PROFILE
High-energy Customer Service Professional with more than 10 years of experience building and leading in sales and marketing operations for small business and Individual accounts. In-depth background in marketing, retail sales, quality control, customer service and client relations. Skilled in developing annual financial objectives and preparing long-range strategic business plans. Talented in leading and securing business opportunities and retail marketing strategies to maximize growth and profitability, and accomplish mission of company.
Desire a Customer Service/ Sales position that will provide a challenging opportunity to significantly contribute to a company’s efficiency, organization and profitability.
Education Mattawan High School, Mattawan, Michigan
Area of Concentration: General Studies
Sales and Customer Service
SeaQwest Plastics & Recycling
Huntersville, North Carolina - September 2019 thru Current
Sales & Account Management: Responsible for directing and managing overall sales and marketing for direct accounts. Solicitation all new customers, recycling, reseller, and agent.
Business Development: Responsible for managing new business development and strategic planning to maximize growth and profitability. Established growth plans for individual accounts and perspective customers.
Profitability: Have established significant growth over the past 10 months to secure new accounts, and service current accounts. Built solid relationships on trust and customer service.
Client Relations & Service: Established and maintained an exemplary network of business associates as a result of extensive interaction and strong communication skills. Followed up on all sales calls to provide attention to detail and superior service.
Inventory & Forecasting: Monitored inventory levels of products and forecasted future sales for company’s in search in search of a JIT supplier. Provided excellent pricing structures with value added services.
Trade Shows & Special Events: Arranged and designed booths to facilitate new business.
Owner
MopSee Girls Cleaning LLC
Kalamazoo, MI - July 2014 thru January 2020
Sales & Account Management: Responsible for directing and managing overall sales and marketing. Solicited and obtained new clientele, as well as managed existing accounts.
Business Development: Responsible for managing new business development and strategic planning to maximize growth and profitability. Established growth plans for individual accounts and personally managed accounts, market research, implementing new products.
Profitability: Expanded sales growth with chemical free cleaning supplies, Built an excellent referral network based on service and trust.
Client Relations & Service: Established and maintained an exemplary network of business associates as a result of extensive interaction and strong communication skills. Followed up on all sales calls to provide attention to detail and customer service. Worked with superior, attention to detail on cleaning products to service accounts to defend against Covid-19.
Assistant Manager
Red Arrow Cigars & Spirits
Oshtemo, MI, - January 2011 to June 2014
Sales: Responsible for customer relations, retail sales, stocking, and as Cashier.
Business Development: Responsible for managing new business development and strategic planning to maximize growth and profitability.
Purchasing: Handled all aspects of working with suppliers, placing orders and inventory
Client Relations & Service: Established and maintained an exemplary network of business associates as a result of extensive interaction and strong communication skills. Worked with customers to meet to meet each customer needs. Developed specialty events to promote sales and to introduce new products.
References Available Upon Request
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