Customer Service Intake Specialist

Melanie Durham

**** ********* ** *** *

Louisville, KY 40219

Home Phone 502-***-****

Cell 502-***-****

***************@*****.***

Skills / Strengths

Successful leader and equally competent as a member of a team

Highly organized, able to multi-task, and accomplish multiple objectives

Professional demeanor and attentive to detail

Strong background with customer service and utilizing effective communication skill Education and Training

October 2016

Brown Mackie College

Bachelor’s degree: Business Administration

Relevant coursework: Principles of Sociology, Corporate Finance, Management Information Systems, Spreadsheets

September 2013-March 2017 Associate of Applied Business: Business Management Relevant Coursework: Business Communications, Introduction to Macroeconomics, Principle of Finance, Payroll Management, Marketing and Advertising, Human Resources, Business Law, Principles of Accounting I and II, II, Ethics, Small Business Management, Introduction to Business

May 2015-June 2017

Grand Canyon University

• Business Management Human Resources, Business Communications II July 2018- March 2021

AIU Masters Business Management

• Quality Management and Continuous improvement, Strategic Management

• Legal aspects of business

• Economics For the global Manager

Professional Experience

May 2012 -May 2015

Jefferson County Public Schools

August 1999 – May 2015

Assistant Lead

Mentoring and help train employees

Responsible for setting up serving lines and garnishing food items

Adhere to food protection and sanitation measures

Accountable for inventory and properly storing supply items

Conduct preliminary food preparations

Prepare and cook menu items

RXCrossroads by McKesson

2016-Present

Intake Specialist

• Inbound/Outbound Calls, Excel Spread Sheet

• Application Processing, Micro Soft

• Scheduling shipments

Contact this candidate