Customer Service Support

Georgette Greenwell

**** ********** **** * *-**

Clearwater Fl 33759

******************@*****.*** • Cellular 561-***-****

Sales/Marketing Management

Executive Summary

Sales Management professional possessing exceptional communication and leadership skills. Demonstrated ability to identify new business opportunities in both private and public markets through exceptional customer service, positive work ethic and unique marketing approach. Proven expertise in team building and effective interaction with all levels of management leading to increased sales.

May 2017-Present

Wyndham Destinations. Clearwater, Fl

Wyndham Destinations, Wisconsin Dells, Wi

Wyndham Destinations, Chicago, IL

CMA -Community Marketing Agent

Responsibilities is to solicit prospective guests in hotel lobbies, booths or other designated locations while providing signature concierge service. To qualify them to assure that they meet the guidelines for the sales presentation; if qualified, invite them to attend a vacation ownership presentation at a variety of Wyndham Resort locations in the area. All of this while maintaining Wyndham's legendary commitment to excellent service and succeeding all goals.

CED Consumer Electronics Distributors, Northbrook, IL

February 2016- Nov-2016

Business Development – Nationwide Key Account Manager

Responsible for business development and customer support for Nationwide Buying Group Members. In addition, when needed I provided support for current CED accounts. I traveled to represent CED at all dealer shows and all Buying Group Events. I learned about all products through Vendor trainings, Vendor reps and webinars. Responsible for building up a book of business with over 1 million Nationwide Members.

CRM

ERP

Excel spread sheets

Marketing Dynamics, Rolling Meadows, IL

August 2011-February 2016

Sales/Team Leader

Client manager responsible for overseeing hundreds of veterinary clinics to participate in paid studies that are endorsed by pharmaceutical manufactures. Implement and oversee all client managers to exceed monthly goals.

Call on existing clients

Cold called old clients to get reinstated in our programs

Managing 300-1500+ accounts

Train and supervise new employees to familiarize them with research studies, databases and day to day operations with creating action plans to exceed all goals.

Moonlite Promotions, South, FL

Jan 2001 to 2013

President

Consult with Suppliers, Distributors: Southern Wine & Spirits, Premier, Republic National, and other distributors as well. Build and maintain relationships with on and off premise accounts. Event planning, Recruit, manage, and educate all Brand Ambassadors. Create incentive programs to ensure quality throughout the sales/marketing

Best Head Hunters, Ft. Lauderdale, FL.

April 2001 to April 2006

Sr. VP Recruiter

Cold called on prospective accounts and placed qualified candidates in the appropriate positions. I interviewed clients and candidates weekly who were from fortune 500 companies. I picked up new accounts on a day-monthly basis by cold calling and networking.

Achieved my quota throughout my employment consisting of:

Daily activities

Cold calling

networking

Allied Preparation Center, Ft. Lauderdale, FL

Jan1993 to April 2001

Office Manager/Professional Career Counselor

Recruit and train all employees while heading all professional staff duties. I was responsible for inbound and outbound cold calls.

• Generated a sales increase of 139% since inception

• In less than 2 years increased monthly/regional volume from $15,000-$35,000

• Spearheaded our new on-line web site: which has developed $100,000 in new sales.

Action Credit, Inc., Ft. Lauderdale, FL

July 1986 to Dec 1993

Office Manager/ Credit Counselor

Recruit and train all credit counselors while heading all professional staff duties. This consist of training counselor on phones, teaching them to cold call, balanced out all daily cash reports on all deposits of cash, checks and credit cards. I worked with all of the credit bureaus. I have excellent customer service and phone skills.

• Serviced over 100 incoming calls on a daily basis along with new and existing clients.

• Set up appointments for clients to meet with me to counsel them with the service which we provided.

• Achieved top sales on a weekly basis and consistently led my team to achieve all weekly and monthly targets.

Education

Forbes Vocational - Tech School, Pittsburgh, PA 1985

A.A., Marketing

Wine Broker License

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